Patient Self-Pay Resolution Center Representative II Job at University of Rochester (Rochester)

New

Patient Self-Pay Resolution Center Representative II

The Patient Financial Representative acts with compassion and empathy, exercises...

Location

United States of America , Rochester

Salary:

19.08 - 25.77 USD / Hour

University of Rochester

Expiration Date

Until further notice

Requirements

High school graduate with 4 years of experience in healthcare, billing, or collections experience
Bachelor's degree with at least 1 year of related experience
Equivalent combination of education and experience

Job Responsibility

Provides timely responses to customer inquiries by telephone, email or website chatbox in an in- or outbound service center, consistent with service and quality standards
Troubleshoots and resolves customer complaints
Performs the functions of Patient Account Management for individuals receiving care from the University of Rochester Medical Center (URMC), Highland Hospital (HH), and University of Rochester Medical Facility Group (URMFG)
Responds to patients' inquiries via telephone, MyChart, mail, email, and fax, concerning, but not limited to, billing issues, claim payments, contract benefits, and medical billing in accordance with HIPAA, Third Party Billing rules and regulations, and the Fair Credit Debt Collection Practices Act
Acts as a liaison among the customers, business partners, and plans in a professional, self-directed manner to ensure and promote customer satisfaction and retention
Researches, interprets and responds to inquiries from internal and external customers concerning unresolved patient billing issues, outstanding balances as a result of statements sent within the billing systems (EPIC, Flowcast, and HBOC) utilizing reference materials and available resources
Resolves customer inquiries in an accurate, organized, efficient, timely, and expert manner
Consistently adheres to all Patient Service policies, procedures, and performance measures including inquiry documentation procedures
Maintains performance and quality standards based on established call center metrics including turn-around times
Initiates insurance billing either electronically or via the use of the Electronic Work file transfer process within the billing systems for accounts classified as Self-Pay in error

Fulltime

New

Patient Self-Pay Resolution Center Representative II

As a community, the University of Rochester is defined by a deep commitment to M...

Location

United States of America , Rochester

Salary:

19.08 - 25.77 USD / Hour

University of Rochester

Expiration Date

Until further notice

Requirements

Associate's degree and 2 years of relevant experience required
Or equivalent combination of education and experience

Job Responsibility

Provides timely responses to customer inquiries by telephone, email or website chatbox in an in- or outbound service center, consistent with service and quality standards
Troubleshoots and resolves customer complaints
Initiates insurance billing, either electronically or via the use of the Electronic Work file transfer process within the billing systems, for accounts classified as Self-Pay in error
Identifies and verifies coverage under the government health insurance programs
Secures revenue for University and affiliates by advising customers about insurance and payment options
Researches, interprets and responds to inquiries from internal and external customers concerning unresolved patient billing issues
Resolves customer inquiries in an accurate, organized, efficient, timely, and expert manner, resulting in acceptable accuracy, production levels, and retention of patient services
Maintains performance and quality standards based on established call center metrics, including turn-around times
Creates budget installment payment plans for those customers in need
Consistently adheres to all Patient Services policies, procedures, and performance measures, including inquiry documentation procedures

Fulltime

New

Patient Self-Pay Resolution Center Representative II

The Patient Financial Representative performs the functions of Patient Account M...

Location

United States of America , Rochester

Salary:

19.08 - 25.77 USD / Hour

University of Rochester

Expiration Date

Until further notice

Requirements

Associate's degree and 2 years of relevant experience required
Equivalent combination of education and experience
Proven and effective diplomatic communicator demonstrated by the ability to consistently present and express oral and written information in an organized, understandable, complete, and concise manner
Strong organizational skills, reasoning, and problem-solving skills
Ability to multi-task in order to efficiently resolve customer concerns, by actively listening to the customer, navigating multiple programs and applications at the same time, typing call documentation, and speaking to the customer simultaneously
Ability to prioritize tasks and work in fast paced environment
Ability to work effectively as a member of a team
Excellent computer skills
Proficient at instant messaging and text messaging technology
Consistently demonstrate high standards of integrity by supporting the URMC’s values, and adhering to the Corporate Code of Conduct, and ICARE Philosophy of Care

Job Responsibility

Researches, interprets and responds to inquiries from internal and external customers concerning unresolved patient billing issues, outstanding balances as a result of statements sent within the billing systems (EPIC, Flowcast, and HBOC) utilizing reference materials and available resources
Resolves customer inquiries in an accurate, organized, efficient, timely, and expert manner, resulting in acceptable accuracy, production levels, and retention of patient services
Consistently adheres to all Patient Service policies, procedures, and performance measures including inquiry documentation procedures
Maintains performance and quality standards based on established call center metrics including turn-around times
Initiates insurance billing either electronically or via the use of the Electronic Work file transfer process within the billing systems for accounts classified as Self-Pay in error
Identifies and verifies coverage under the government health insurance programs
Secures revenue for URMC, HH, and URMFG by advising customers about insurance and payment options
Creates budget installment payment plans for those customers in need
Identifies patterns generated by external and internal activity impacting customer satisfaction
Uses best judgment under set procedures, alert management regarding issues not completed within specified timeframes

Fulltime

New

Store Manager in Training

At CVS Health, we’re building a world of health around every consumer and surrou...

Location

United States , Glendora

Salary:

18.50 - 28.67 USD / Hour

CVS Health

Expiration Date

March 05, 2026

Requirements

High School diploma or GED
Bachelor's Degree
Retail management experience, or experience as a CVS Supervisor
Willingness to accept a promotion to Store Manager role at any location in the designated market
Ability to transfer to other CVS Pharmacy stores located within the designated market
Ability to work a schedule that may vary based on business needs

Job Responsibility

Communicate well verbally and in writing to support and lead your team
Perform customer care duties to provide high levels of service
Execute merchandising strategies to support store sales growth
Manage the store inventory and assets to maintain profitability
Actively engage with your leader in Key Learning Experiences to support you on your path to promotion during the structured program
Support your store as management team member and lead in a manner that is consistent with CVS values and policies
Engage your colleagues in support of the company's purpose of "helping people on their path to better health"
Be willing to accept promotion roles with the market that you work in

What we offer

Affordable medical plan options
401(k) plan (including matching company contributions)
Employee stock purchase plan
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
Paid time off
Flexible work schedules
Family leave
Dependent care resources
Colleague assistance programs
Tuition assistance

Fulltime

New

Store Manager in Training

At CVS Health, we’re building a world of health around every consumer and surrou...

Location

United States , Warner Robins

Salary:

18.50 - 23.88 USD / Hour

CVS Health

Expiration Date

March 06, 2026

Requirements

Communicate well verbally and in writing to support and lead your team
Perform customer care duties to provide high levels of service
Execute merchandising strategies to support store sales growth
Manage the store inventory and assets to maintain profitability
Actively engage with your leader in Key Learning Experiences to support you on your path to promotion during the structured program
Support your store as management team member and lead in a manner that is consistent with CVS values and policies
Engage your colleagues in support of the company's purpose of 'helping people on their path to better health.'
Be willing to accept promotion roles with the market that you work in
Willingness to accept a promotion to Store Manager role at any location in the designated market
Ability to transfer to other CVS Pharmacy stores located within the designated market

What we offer

Affordable medical plan options
401(k) plan (including matching company contributions)
Employee stock purchase plan
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
Paid time off
Flexible work schedules
Family leave
Dependent care resources
Colleague assistance programs
Tuition assistance

Fulltime

New

Inventory Control Coordinator

The Inventory Control Coordinator is responsible for the tasks associated with t...

Location

United States , Monroeville

Salary:

18.50 - 20.02 USD / Hour

CVS Health

Expiration Date

Until further notice

Requirements

1 year professional work experience in a warehouse, purchasing and/or inventory environment
Must be able to lift 50 lbs or more
Valid state pharmacy technician or technician trainee license. If not yet licensed, must be able to provide proof of application
Verifiable High School diploma or equivalent

Job Responsibility

Purchasing and receiving of inventory, tracking and reconciliation of inventory balances, replenishment tasks, put away, cycle counting, return product management, B/O and Days’ Supply monitoring and selection of product and supplies under the direction of the supervisor
Managing returned goods according to standard operating procedures while also monitoring product trends and shortages to ensure proper inventory levels are maintained
Ensure pharmacy pick stations are properly stocked with medication and supplies
Assist in maintaining dispensing and back stock refrigerators in a well organized manner
Provide Operations Assistants with adequate packing supplies and ensure pack stations are stocked appropriately
Monitor and pull short dated or expired product from active inventory
Filing inventory and SOX documentation
Assists with other duties as assigned and/or any other tasks as assigned by Leadership

What we offer

Affordable medical plan options
401(k) plan (including matching company contributions)
Employee stock purchase plan
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
Paid time off
Flexible work schedules
Family leave
Dependent care resources
Colleague assistance programs
Tuition assistance

Fulltime

New

Shift Supervisor

At CVS Health, we’re building a world of health around every consumer and surrou...

Location

United States , Wakefield

Salary:

18.00 - 27.00 USD / Hour

CVS Health

Expiration Date

March 05, 2026

Requirements

Deductive reasoning ability, analytical skills and computer skills
Advanced communication skills and supervision skills
Ability to work a flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise

Job Responsibility

Work effectively with store management and store crews
Supervise the store’s crew through assigning, directing and following up of all activities
Effectively communicate information both to and from store management and crews
Assist customers with their questions, problems and complaints
Promote CVS customer service culture. (Greet, offer help, and thank)
Handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS customers
Maintain customer/patient confidentiality
Price merchandise
Stock shelves
Execute the displays, sign and inventory of weekly, promotional, and seasonal merchandise

What we offer

Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility

Parttime

New

Delivery driver

As a Delivery Driver for Omnicare Pharmacy, you will deliver prescription orders...

Location

United States , Tampa

Salary:

16.00 - 26.21 USD / Hour

CVS Health

Expiration Date

March 28, 2026

Requirements

High School Diploma or GED is required
Possess geographical knowledge of service area
Flexibility required Nights and Weekends
Current, valid driver’s license in the state at the level required for the vehicle’s operation
Ability to drive for long periods of time
Customer service orientation

Job Responsibility

Provide timely and accurate delivery of medication, equipment, products and/or supplies into long term care facilities or patient’s homes
Load products/materials
Responsible for vehicle maintenance and alerting management for maintenance issues
Maintain and full compliance with all Federal, State and Local laws and regulations
Maintain highest professional and ethical standards
Following all applicable government regulations including HIPAA to ensure patient confidentiality

What we offer

Competitive pay
Benefits starting 1st day of month following your start
Paid training
Fast track career progression with tuition reimbursement and utilizing our university partners, potentially a free higher education
Employee discount programs
Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility

Fulltime

Patient Self-Pay Resolution Center Representative II

University of Rochester

Location:
United States of America , Rochester

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
February 21, 2026

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Job Description:

Job Responsibility:

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Additional Information:

Job Posted:February 21, 2026

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