Patient Self-Pay Resolution Center Representative II Job at University of Rochester (Rochester)

Patient Self-Pay Resolution Center Representative II

The Patient Financial Representative acts with compassion and empathy, exercises...

Location

United States of America , Rochester

Salary:

19.08 - 25.77 USD / Hour

University of Rochester

Expiration Date

Until further notice

Requirements

High school graduate with 4 years of experience in healthcare, billing, or collections experience
Bachelor's degree with at least 1 year of related experience
Equivalent combination of education and experience

Job Responsibility

Provides timely responses to customer inquiries by telephone, email or website chatbox in an in- or outbound service center, consistent with service and quality standards
Troubleshoots and resolves customer complaints
Performs the functions of Patient Account Management for individuals receiving care from the University of Rochester Medical Center (URMC), Highland Hospital (HH), and University of Rochester Medical Facility Group (URMFG)
Responds to patients' inquiries via telephone, MyChart, mail, email, and fax, concerning, but not limited to, billing issues, claim payments, contract benefits, and medical billing in accordance with HIPAA, Third Party Billing rules and regulations, and the Fair Credit Debt Collection Practices Act
Acts as a liaison among the customers, business partners, and plans in a professional, self-directed manner to ensure and promote customer satisfaction and retention
Researches, interprets and responds to inquiries from internal and external customers concerning unresolved patient billing issues, outstanding balances as a result of statements sent within the billing systems (EPIC, Flowcast, and HBOC) utilizing reference materials and available resources
Resolves customer inquiries in an accurate, organized, efficient, timely, and expert manner
Consistently adheres to all Patient Service policies, procedures, and performance measures including inquiry documentation procedures
Maintains performance and quality standards based on established call center metrics including turn-around times
Initiates insurance billing either electronically or via the use of the Electronic Work file transfer process within the billing systems for accounts classified as Self-Pay in error

Fulltime

Patient Self-Pay Resolution Center Representative II

As a community, the University of Rochester is defined by a deep commitment to M...

Location

United States of America , Rochester

Salary:

19.08 - 25.77 USD / Hour

University of Rochester

Expiration Date

Until further notice

Requirements

Associate's degree and 2 years of relevant experience required
Or equivalent combination of education and experience

Job Responsibility

Provides timely responses to customer inquiries by telephone, email or website chatbox in an in- or outbound service center, consistent with service and quality standards
Troubleshoots and resolves customer complaints
Initiates insurance billing, either electronically or via the use of the Electronic Work file transfer process within the billing systems, for accounts classified as Self-Pay in error
Identifies and verifies coverage under the government health insurance programs
Secures revenue for University and affiliates by advising customers about insurance and payment options
Researches, interprets and responds to inquiries from internal and external customers concerning unresolved patient billing issues
Resolves customer inquiries in an accurate, organized, efficient, timely, and expert manner, resulting in acceptable accuracy, production levels, and retention of patient services
Maintains performance and quality standards based on established call center metrics, including turn-around times
Creates budget installment payment plans for those customers in need
Consistently adheres to all Patient Services policies, procedures, and performance measures, including inquiry documentation procedures

Fulltime

Patient Self-Pay Resolution Center Representative II

The Patient Financial Representative performs the functions of Patient Account M...

Location

United States of America , Rochester

Salary:

19.08 - 25.77 USD / Hour

University of Rochester

Expiration Date

Until further notice

Requirements

Associate's degree and 2 years of relevant experience required
Equivalent combination of education and experience
Proven and effective diplomatic communicator demonstrated by the ability to consistently present and express oral and written information in an organized, understandable, complete, and concise manner
Strong organizational skills, reasoning, and problem-solving skills
Ability to multi-task in order to efficiently resolve customer concerns, by actively listening to the customer, navigating multiple programs and applications at the same time, typing call documentation, and speaking to the customer simultaneously
Ability to prioritize tasks and work in fast paced environment
Ability to work effectively as a member of a team
Excellent computer skills
Proficient at instant messaging and text messaging technology
Consistently demonstrate high standards of integrity by supporting the URMC’s values, and adhering to the Corporate Code of Conduct, and ICARE Philosophy of Care

Job Responsibility

Researches, interprets and responds to inquiries from internal and external customers concerning unresolved patient billing issues, outstanding balances as a result of statements sent within the billing systems (EPIC, Flowcast, and HBOC) utilizing reference materials and available resources
Resolves customer inquiries in an accurate, organized, efficient, timely, and expert manner, resulting in acceptable accuracy, production levels, and retention of patient services
Consistently adheres to all Patient Service policies, procedures, and performance measures including inquiry documentation procedures
Maintains performance and quality standards based on established call center metrics including turn-around times
Initiates insurance billing either electronically or via the use of the Electronic Work file transfer process within the billing systems for accounts classified as Self-Pay in error
Identifies and verifies coverage under the government health insurance programs
Secures revenue for URMC, HH, and URMFG by advising customers about insurance and payment options
Creates budget installment payment plans for those customers in need
Identifies patterns generated by external and internal activity impacting customer satisfaction
Uses best judgment under set procedures, alert management regarding issues not completed within specified timeframes

Fulltime

Lagger

This is a commercial project and therefore, as a Lagger, you will need to have e...

Location

United Kingdom , Lincoln

Salary:

25.50 GBP / Hour

Wallace Hind

Expiration Date

Until further notice

Requirements

TICA Card
Tools and PPE
Experience of working with Metal, Ductwork, Pipework and Cladding
Can communicate well with others already on site and follow instructions given
Able to work the full 42.5 hrs per week
Can provide a reference if asked

Job Responsibility

Experience in ductwork, pipework, metal and cladding
Communicate well with others on site and follow instructions
Work full 42.5 hrs per week

Fulltime

Team Member - Part Time

You will live for fashion

Location

United Kingdom , Colchester

Salary:

Not provided

lovisa

Expiration Date

Until further notice

Requirements

Strong desire to help and guide customers
A drive to deliver great results
An eye for fashion and are aware on all the latest trends
Strong performance in a face-to-face customer environment

Job Responsibility

Sell with great customer experience
Conduct our Piercing service
Replenish sold stock on the move
Manage the register
Clean up the store at open and close
Build great relationships with colleagues and customers
Be yourself! Enjoy yourself!

What we offer

Top-notch training to become a great Team Member (and piercing training!)
First-rate Store and Regional Manager to draw support
Team Referral Rewards Program
Product for you to wear in-store from our top-fashion ranges
Funky, on-trend customers
Bright, warm store
Easy to explain product
Oh, and a generous discount on our jewellery!

Parttime

Asset Protection Coordinator

We’re building a world of health around every individual — shaping a more connec...

Location

United States , New York

Salary:

19.00 - 28.00 USD / Hour

CVS Health

Expiration Date

July 01, 2026

Requirements

Physical abilities to support the essential functions of the role as listed above, such as able to stand and/or move throughout the store for the majority of work time in order to provide excellent customer service and conduct effective theft prevention. Able to stoop, knell or crouch, and able to reach or grasp objects, including objects on lower shelves. Able to perform duties requiring manual dexterity, including but not limited to: applying security tags, and using keys to open and close locks
Excellent observational skills and able to recall and describe detailed facts. Able to see and hear in order to perform observational duties, including but not limited to: reading small print on labels, tags or containers
Able to engage and communicate well with customers and provide excellent customer service
Able to communicate effectively, both verbally and in writing. Able to prepare and submit external theft reports as needed. Able to communicate effectively with both Asset Protection and Store Leadership Teams
Work a flexible schedule that will include nights and weekends
1 to 3 years experience
High School Diploma or General Equivalent Development (GED)

Job Responsibility

Provides attentive, friendly customer service. Greets all customers, provides answers to general customer questions, and assists with opening and securing locked shelves and showcases per customer requests
Moves throughout the store to monitor assigned store(s) for activity that causes the loss of CVS Pharmacy assets/products. Communicates with Store Management about observations and asks Store Management for guidance/assistance if theft is suspected. Does not apprehend suspected shoplifters
Inspects high-risk product categories regularly to detect and deter theft activity
Ensures use of approved asset/product protection equipment and the security labeling program
Prepares External Theft reports in Auror system as incidents occur and monitors feeds to gather and share intelligence on known repeat offenders with key stakeholders
Provide customer service to prevnt theft and reduce friction caused by product protection by unlocking and securing devices as needed
External Theft Reporting and Review potential links of habitual offenders in Auror System. Proactive Intelligence Sharing with DAPL. ORC Team and Store Manager
Monitor store compliance with AP related programs that prevent external theft. Take corrective action within this job description to remedy any vulnerabilities. Report findings to DAPL and Store Leadership

What we offer

medical, dental, and vision coverage
paid time off
retirement savings options
wellness programs

Fulltime

Senior Software Engineer - Data

As an Engineer on the Earner Data Intelligence team, you will be dealing with la...

Location

India , Bangalore

Salary:

Not provided

Uber

Expiration Date

Until further notice

Requirements

7+ years of extensive Data engineering experience working with large data volumes and different sources of data
Strong data modeling skills, domain knowledge and domain mapping experience
Strong experience of using SQL language and writing complex queries
Experience with using other programming languages like Java, Scala, Python
Good problem solving and analytical skills
Good communication, mentoring and collaboration skills

Job Responsibility

Responsible for defining the Source of Truth (SOT), Dataset design for multiple Uber teams
Identify unified data models collaborating with Data Science teams
Streamline data processing of the original event sources and consolidate them in source of truth event logs
Build and maintain real-time/batch data pipelines that can consolidate and clean up usage analytics
Build systems that monitor data losses from the different sources and improve the data quality
Own the data quality and reliability of the Tier-1 & Tier-2 datasets including maintaining their SLAs, TTL and consumption
Devise strategies to consolidate and compensate the data losses by correlating different sources
Solve challenging data problems with cutting edge design and algorithms

Fulltime

Shift Supervisor

We’re building a world of health around every individual — shaping a more connec...

Location

United States , Lafayette

Salary:

16.00 - 23.00 USD / Hour

CVS Health

Expiration Date

June 15, 2026

Requirements

Deductive reasoning ability, analytical skills and computer skills
Advanced communication skills and supervision skills
Ability to work a flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise

Job Responsibility

Work effectively with store management and store crews
Supervise the store’s crew through assigning, directing and following up of all activities
Effectively communicate information both to and from store management and crews
Assist customers with their questions, problems and complaints
Promote CVS customer service culture (Greet, offer help, and thank)
Handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS customers
Maintain customer/patient confidentiality
Price merchandise
Stock shelves
Execute the displays, sign and inventory of weekly, promotional, and seasonal merchandise

What we offer

dental
vision
wellness resources
employee discounts
access to certain voluntary benefits
other programs

Parttime

Select Country

Patient Self-Pay Resolution Center Representative II

University of Rochester

Location:
United States of America , Rochester

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
February 21, 2026

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