Patient Self-Pay Resolution Center Representative II Job at University of Rochester (Rochester)

Patient Self-Pay Resolution Center Representative II

The Patient Financial Representative acts with compassion and empathy, exercises...

Location

United States of America , Rochester

Salary:

19.08 - 25.77 USD / Hour

University of Rochester

Expiration Date

Until further notice

Requirements

High school graduate with 4 years of experience in healthcare, billing, or collections experience
Bachelor's degree with at least 1 year of related experience
Equivalent combination of education and experience

Job Responsibility

Provides timely responses to customer inquiries by telephone, email or website chatbox in an in- or outbound service center, consistent with service and quality standards
Troubleshoots and resolves customer complaints
Performs the functions of Patient Account Management for individuals receiving care from the University of Rochester Medical Center (URMC), Highland Hospital (HH), and University of Rochester Medical Facility Group (URMFG)
Responds to patients' inquiries via telephone, MyChart, mail, email, and fax, concerning, but not limited to, billing issues, claim payments, contract benefits, and medical billing in accordance with HIPAA, Third Party Billing rules and regulations, and the Fair Credit Debt Collection Practices Act
Acts as a liaison among the customers, business partners, and plans in a professional, self-directed manner to ensure and promote customer satisfaction and retention
Researches, interprets and responds to inquiries from internal and external customers concerning unresolved patient billing issues, outstanding balances as a result of statements sent within the billing systems (EPIC, Flowcast, and HBOC) utilizing reference materials and available resources
Resolves customer inquiries in an accurate, organized, efficient, timely, and expert manner
Consistently adheres to all Patient Service policies, procedures, and performance measures including inquiry documentation procedures
Maintains performance and quality standards based on established call center metrics including turn-around times
Initiates insurance billing either electronically or via the use of the Electronic Work file transfer process within the billing systems for accounts classified as Self-Pay in error

Fulltime

Patient Self-Pay Resolution Center Representative II

As a community, the University of Rochester is defined by a deep commitment to M...

Location

United States of America , Rochester

Salary:

19.08 - 25.77 USD / Hour

University of Rochester

Expiration Date

Until further notice

Requirements

Associate's degree and 2 years of relevant experience required
Or equivalent combination of education and experience

Job Responsibility

Provides timely responses to customer inquiries by telephone, email or website chatbox in an in- or outbound service center, consistent with service and quality standards
Troubleshoots and resolves customer complaints
Initiates insurance billing, either electronically or via the use of the Electronic Work file transfer process within the billing systems, for accounts classified as Self-Pay in error
Identifies and verifies coverage under the government health insurance programs
Secures revenue for University and affiliates by advising customers about insurance and payment options
Researches, interprets and responds to inquiries from internal and external customers concerning unresolved patient billing issues
Resolves customer inquiries in an accurate, organized, efficient, timely, and expert manner, resulting in acceptable accuracy, production levels, and retention of patient services
Maintains performance and quality standards based on established call center metrics, including turn-around times
Creates budget installment payment plans for those customers in need
Consistently adheres to all Patient Services policies, procedures, and performance measures, including inquiry documentation procedures

Fulltime

Patient Self-Pay Resolution Center Representative II

The Patient Financial Representative performs the functions of Patient Account M...

Location

United States of America , Rochester

Salary:

19.08 - 25.77 USD / Hour

University of Rochester

Expiration Date

Until further notice

Requirements

Associate's degree and 2 years of relevant experience required
Equivalent combination of education and experience
Proven and effective diplomatic communicator demonstrated by the ability to consistently present and express oral and written information in an organized, understandable, complete, and concise manner
Strong organizational skills, reasoning, and problem-solving skills
Ability to multi-task in order to efficiently resolve customer concerns, by actively listening to the customer, navigating multiple programs and applications at the same time, typing call documentation, and speaking to the customer simultaneously
Ability to prioritize tasks and work in fast paced environment
Ability to work effectively as a member of a team
Excellent computer skills
Proficient at instant messaging and text messaging technology
Consistently demonstrate high standards of integrity by supporting the URMC’s values, and adhering to the Corporate Code of Conduct, and ICARE Philosophy of Care

Job Responsibility

Researches, interprets and responds to inquiries from internal and external customers concerning unresolved patient billing issues, outstanding balances as a result of statements sent within the billing systems (EPIC, Flowcast, and HBOC) utilizing reference materials and available resources
Resolves customer inquiries in an accurate, organized, efficient, timely, and expert manner, resulting in acceptable accuracy, production levels, and retention of patient services
Consistently adheres to all Patient Service policies, procedures, and performance measures including inquiry documentation procedures
Maintains performance and quality standards based on established call center metrics including turn-around times
Initiates insurance billing either electronically or via the use of the Electronic Work file transfer process within the billing systems for accounts classified as Self-Pay in error
Identifies and verifies coverage under the government health insurance programs
Secures revenue for URMC, HH, and URMFG by advising customers about insurance and payment options
Creates budget installment payment plans for those customers in need
Identifies patterns generated by external and internal activity impacting customer satisfaction
Uses best judgment under set procedures, alert management regarding issues not completed within specified timeframes

Fulltime

Kitchen Porter

Join one of the UK's leading hospitality businesses as a Kitchen porter. Deliver...

Location

United Kingdom , Horley

Salary:

12.32 - 13.19 GBP / Hour

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Experience in a kitchen porter or trainee role
Ability to maintain a positive attitude in a fast-paced airport environment
Flexibility in hours, airport shifts can start at 3am
Be able to provide a 5 year work/education/personal reference history
Undertake a criminal record check

Job Responsibility

Deliver excellence through great looking food, serving dishes that delight our guests and keep them coming back for more
Take pride in maintaining the highest possible standards within our kitchens
Be on the look out for new ideas to help make our dishes even better
Provide excellent service to our guests, no matter what time they are dining with us

What we offer

Free meal whenever you work
Up to 30% discount at all our brands and no limit on number of guests, incl. wagamama
Duty free discounts excluding alcohol and cigarettes
Access to a great discount platform, saving you money on everyday purchases and so much more
Wagestream platform to access your wages as they are earned
Superb training and development, apprenticeships open to all

Fulltime

Server

The Four Seasons Resort Hualalai is looking for a Server who shares a passion fo...

Location

United States of America , Kailua-Kona

Salary:

16.00 USD / Hour

Four Seasons

Expiration Date

Until further notice

Requirements

Required by the Hawaii State Department of Health to obtain a Tuberculous (TB) clearance card when working in food and beverage
Two to three years of restaurant, food and beverage, or equivalent experience is required
Successful candidate must possess legal work authorization in United States
Ability to carry and balance a tray
Ability to accurately read food tickets and communicate orders with the kitchen and servers
Weekend & Holiday availability required

Job Responsibility

Describe the selection of food & beverage menu items to guests by offering interesting, and vivid descriptions of each item’s, origin, taste, and preparation methods
communicate guest orders including any special needs or requests to the kitchen using the hotel’s point-of-sales system
coordinate food timings
check completed kitchen orders with the guest’s original order
transport items to the guest table in a timely manner to ensure proper food quality
Anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests
prioritize allergies, and be knowledgeable on menu offerings to meet guests’ dietary restrictions and preferences
Be knowledgeable of beverage menu including cocktails, wines by the glass and bottle, beer, and non-alcoholic beverages
aware of different spirits available and prompt guest for preference when ordering cocktails
be familiar with bartender’s specials and ability to modify beverages to guests preferences

What we offer

An on-site Physical Therapist
24-hour access to Indoor and Outdoor Gym
Holiday, Vacation & Sick pay
Robust Benefit Plan
Company Match 401K Plan
Laundered Employee Uniform
Free employee meals prepared by the Four Seasons Culinary ‘Ohana
Complimentary stays at Four Seasons Worldwide
Training and Development Opportunities
Employee Recognition Programs

Parttime

Accounts Payable Clerk

We are seeking an Accounts Payable Clerk for our client in the Turlock market fo...

Location

United States , Turlock

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

2+ years of experience in an accounts payable or general accounting support role (AP/AR experience preferred)
Proficiency with Microsoft Dynamics 365 (D365)—experience entering data, running processes, and managing basic reports
Excel skills including use of simple formulas (no advanced pivot tables or macros required)
ability to maintain and update spreadsheets
Strong attention to detail and organizational skills
Ability to communicate effectively and work collaboratively within an accounting/finance team

Job Responsibility

Process incoming invoices for the office and prepare payments for all three company entities
Manage weekly check runs
Support AR processing, including receipt and application of checks per week
Reconcile AR and AP accounts and ensure accuracy of records
Track vendor accounts, including maintaining accurate Excel spreadsheets and identifying accounts overdue 90+ days
Make deposits of office cash as needed (e.g., snack cash collections) and document transactions in spreadsheets
Assist with basic office accounting duties as required

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Fulltime

District Support Pharmacist

We’re building a world of health around every individual — shaping a more connec...

Location

United States , Brentwood

Salary:

60.00 - 73.00 USD / Hour

CVS Health

Expiration Date

May 19, 2026

Requirements

Active Pharmacist License in the state where the Store is located
Active National Provider Identifier (NPI)
Not on the DEA Excluded Parties list
Ability to travel within a reasonable radius to support market staffing as business needs require
Regular and predictable attendance, including nights and weekends
Ability to complete required training within designated timeframe
Attention and Focus: Ability to concentrate on a task over a period of time
Ability to pivot quickly from one task to another to meet patient and business needs
Ability to confirm prescription information and label accuracy, ensuring patient safety
Customer Service and Team Orientation: Actively look for ways to help people, and do so in a friendly manner

Job Responsibility

Living our purpose by helping to manage and improve patient health through safe and appropriate dispensing, counseling, and immunizing practices
Traveling the district to fill pharmacist shifts as scheduled by the District Performance Coordinator (DPC)
overseeing the pharmacy and serving as the Pharmacy Manager’s proxy during bench shifts without overlap
Supporting safe and accurate prescription fulfillment by following—and directing the pharmacy team to follow—pharmacy workflow procedures and utilizing the safety guardrails at every workstation
Assumes Pharmacy Manager’s day-to-day duties when serving as the only or the primary pharmacist-on-duty
Contributing to positive patient experiences by showing empathy and genuine care and coaching the pharmacy team to do the same: demonstrating compassionate care, collaborating with the patient’s total healthcare team, and proactively resolving insurance and/or medication issues
Proactively offering and delivering immunizations to keep patients healthy
engaging and supporting Pharmacy Technicians to learn to immunize
Supporting the effective management of pharmacy inventory in all pharmacies worked by following—and guiding the pharmacy team to follow—all inventory best practices, with a special focus on protecting cold chain products for our patients and our business
Remaining flexible for both scheduling and business needs, while contributing to a safe, inclusive, and engaging team dynamic

What we offer

Affordable medical plan options
a 401(k) plan (including matching company contributions)
an employee stock purchase plan
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility

Fulltime

Senior Mechanical Design Engineer – Space Payloads

Our client, a growing NewSpace startup, is seeking a Senior Mechanical Design En...

Location

Germany , Berlin

Salary:

Not provided

NewSpace Technical

Expiration Date

Until further notice

Requirements

BSc in Mechanical Engineering with 7+ years experience (or MSc/PhD with 5+)
Strong CAD experience (e.g. SolidWorks, CATIA, Fusion)
Experience with mechanical and opto-mechanical design for space applications
Experience leading or supporting space qualification campaigns
Knowledge of FEM, structural dynamics, resonant modes, lightweight structures, and thermal/mechanical deformation
Experience translating system-level requirements into mechanical designs
Familiarity with GD&T standards (e.g. ISO GPS)
Strong written and verbal communication skills in English
Fluency in English (C1 or higher)
Willingness to relocate to Berlin (EU work authorisation is a plus)

Job Responsibility

Lead mechanical and opto-mechanical design of a space payload from concept through detailed design, build, AIT, and deployment
Perform mechanical design, analysis, documentation, fabrication support, assembly, and qualification activities
Design structures such as optical benches, opto-mechanical assemblies, mechanisms, and electronics packaging (PCBs, connectors, harnessing) using CAD tools
Work hands-on with technicians during assembly, integration, and test
Lead vibration and acoustic qualification campaigns and support thermal-vacuum testing
Collaborate closely with cross-functional teams across systems, optics, thermal, and mission engineering
Develop and maintain mechanical documentation including architectures, ICDs, assembly procedures, and V&V plans
Interface with suppliers and external vendors for parts and manufacturing
Coordinate with spacecraft bus teams to ensure clean mechanical and structural interfaces
Prepare material for major design reviews (PDR, CDR, MRR, FRR) and provide RFP cost inputs

Fulltime

Patient Self-Pay Resolution Center Representative II

University of Rochester

Location:
United States of America , Rochester

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
February 21, 2026

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