Patient Self-Pay Resolution Center Representative II Job at University of Rochester (Rochester)

Patient Self-Pay Resolution Center Representative II

The Patient Financial Representative acts with compassion and empathy, exercises...

Location

United States of America , Rochester

Salary:

19.08 - 25.77 USD / Hour

University of Rochester

Expiration Date

Until further notice

Requirements

High school graduate with 4 years of experience in healthcare, billing, or collections experience
Bachelor's degree with at least 1 year of related experience
Equivalent combination of education and experience

Job Responsibility

Provides timely responses to customer inquiries by telephone, email or website chatbox in an in- or outbound service center, consistent with service and quality standards
Troubleshoots and resolves customer complaints
Performs the functions of Patient Account Management for individuals receiving care from the University of Rochester Medical Center (URMC), Highland Hospital (HH), and University of Rochester Medical Facility Group (URMFG)
Responds to patients' inquiries via telephone, MyChart, mail, email, and fax, concerning, but not limited to, billing issues, claim payments, contract benefits, and medical billing in accordance with HIPAA, Third Party Billing rules and regulations, and the Fair Credit Debt Collection Practices Act
Acts as a liaison among the customers, business partners, and plans in a professional, self-directed manner to ensure and promote customer satisfaction and retention
Researches, interprets and responds to inquiries from internal and external customers concerning unresolved patient billing issues, outstanding balances as a result of statements sent within the billing systems (EPIC, Flowcast, and HBOC) utilizing reference materials and available resources
Resolves customer inquiries in an accurate, organized, efficient, timely, and expert manner
Consistently adheres to all Patient Service policies, procedures, and performance measures including inquiry documentation procedures
Maintains performance and quality standards based on established call center metrics including turn-around times
Initiates insurance billing either electronically or via the use of the Electronic Work file transfer process within the billing systems for accounts classified as Self-Pay in error

Fulltime

Patient Self-Pay Resolution Center Representative II

As a community, the University of Rochester is defined by a deep commitment to M...

Location

United States of America , Rochester

Salary:

19.08 - 25.77 USD / Hour

University of Rochester

Expiration Date

Until further notice

Requirements

Associate's degree and 2 years of relevant experience required
Or equivalent combination of education and experience

Job Responsibility

Provides timely responses to customer inquiries by telephone, email or website chatbox in an in- or outbound service center, consistent with service and quality standards
Troubleshoots and resolves customer complaints
Initiates insurance billing, either electronically or via the use of the Electronic Work file transfer process within the billing systems, for accounts classified as Self-Pay in error
Identifies and verifies coverage under the government health insurance programs
Secures revenue for University and affiliates by advising customers about insurance and payment options
Researches, interprets and responds to inquiries from internal and external customers concerning unresolved patient billing issues
Resolves customer inquiries in an accurate, organized, efficient, timely, and expert manner, resulting in acceptable accuracy, production levels, and retention of patient services
Maintains performance and quality standards based on established call center metrics, including turn-around times
Creates budget installment payment plans for those customers in need
Consistently adheres to all Patient Services policies, procedures, and performance measures, including inquiry documentation procedures

Fulltime

Patient Self-Pay Resolution Center Representative II

The Patient Financial Representative performs the functions of Patient Account M...

Location

United States of America , Rochester

Salary:

19.08 - 25.77 USD / Hour

University of Rochester

Expiration Date

Until further notice

Requirements

High school graduate with 4 years of experience in healthcare, billing, or collections experience
Bachelor's degree with at least 1 year of related experience
Equivalent combination of education and experience
Proven and effective diplomatic communicator demonstrated by the ability to consistently present and express oral and written information in an organized, understandable, complete, and concise manner
Ability to remain professional and focused under multiple pressures and demands
Strong organizational skills, reasoning, and problem solving skills
Ability to multi-task in order to efficiently resolve customer concerns, by actively listening to the customer, navigating multiple programs and applications at the same time, typing call documentation, and speaking to the customer simultaneously
Ability to prioritize tasks and work in fast paced environment
Ability to work effectively as a member of a team
Actively participate in and contribute to the daily operations of the Patient Services Department by identifying improvements to processes, services, and the patient experience

Job Responsibility

Responds to patients' inquiries via telephone, MyChart, mail, email, and fax, concerning, but not limited to, billing issues, claim payments, contract benefits, and medical billing in accordance with HIPAA, Third Party Billing rules and regulations, and the Fair Credit Debt Collection Practices Act
Acts as a liaison among the customers, business partners, and plans in a professional, self-directed manner to ensure and promote customer satisfaction and retention
Provides timely responses to customer inquiries by telephone, email or website chatbox in an in- or outbound service center, consistent with service and quality standards
Troubleshoots and resolves customer complaints
Researches, interprets and responds to inquiries from internal and external customers concerning unresolved patient billing issues, outstanding balances as a result of statements sent within the billing systems (EPIC, Flowcast, and HBOC) utilizing reference materials and available resources
Resolves customer inquiries in an accurate, organized, efficient, timely, and expert manner
Consistently adheres to all Patient Service policies, procedures, and performance measures including inquiry documentation procedures
Maintains performance and quality standards based on established call center metrics including turn-around times
Initiates insurance billing either electronically or via the use of the Electronic Work file transfer process within the billing systems for accounts classified as Self-Pay in error
Identifies and verifies coverage under the government health insurance programs

Fulltime

New

Hr Analyst

We are looking for an HR Analyst to support and strengthen HR operations through...

Location

United States , Nashville

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Human Resources or a related discipline
5+ years of experience in HR operations, HRIS support, or another HR role with significant data and reporting responsibilities
Hands-on experience managing HR data, reporting, audits, and workforce metrics in a complex business environment
Proficiency with various HRIS Systems and Microsoft Excel
Strong understanding of HR processes across areas such as onboarding, job changes, pay changes, benefits administration, and offboarding
Ability to identify process issues, analyze root causes, and recommend system or workflow improvements
Strong attention to detail and the ability to handle sensitive employee information with accuracy and discretion

Job Responsibility

Oversee day-to-day HR operational workflows across the employee lifecycle, including new employee setup, onboarding coordination, compensation and job updates, timekeeping support, benefits-related transactions, and employee separations
Work with HR and cross-functional partners to evaluate existing procedures, identify inefficiencies or control gaps, and implement practical improvements that enhance accuracy and compliance
Maintain and update HRIS and workforce management system configurations so approved business rules and HR processes are reflected correctly in the platform
Create, test, and maintain recurring and ad hoc reports, dashboards, and data outputs that support HR operations, payroll, total rewards, and leadership decision-making
Prepare and validate data for regulatory, audit, and compliance-related reporting, ensuring documentation is complete and information is reliable
Support benefits administration activities such as eligibility monitoring, enrollment processing, life event updates, and annual open enrollment preparation
Perform data reviews, reconciliations, and audit checks related to benefits and workforce records to help maintain consistency across systems and vendor files
Partner with internal stakeholders to investigate data issues, resolve system-related discrepancies, and improve the quality of HR metrics and reporting outputs

What we offer

medical, vision, dental, and life and disability insurance
401(k) plan

New

Locum Occupational Medicine Physician Assistant

Aya Locums has an immediate opening for a 13 week locum Occupational Medicine Ph...

Location

United States , Soledad

Salary:

80.00 - 90.00 USD / Hour

Aya Locums

Expiration Date

Until further notice

Requirements

Master of Science in Physician Assistant Studies (MPAS) degree from an accredited program
Active and unencumbered PA license in California
National certification from the National Commission on Certification of Physician Assistants (NCCPA)
At least one year of clinical experience in their area of specialty
Strong clinical knowledge and assessment skills
Excellent communication and interpersonal skills
Proficiency in performing relevant physical examinations and procedures
Critical thinking and decision-making skills
Time management and organizational skills
Adaptability and ability to thrive in a fast-paced environment

Job Responsibility

Provide comprehensive medical care to patients under the supervision of a licensed physician
Conduct patient histories and physical examinations
Order and interpret diagnostic tests
Develop and implement treatment plans
Prescribe medications
Perform procedures as authorized by state regulations and the supervising physician
Educate and counsel patients on preventative care and health management
Collaborate effectively with physicians, nurses and other healthcare professionals
Document medical records accurately and thoroughly
Stay current on advancements in medicine through continuing education

What we offer

Access to top hospitals and healthcare systems
Highly competitive, transparent locum tenens pay
Dedicated application and assignment support
In-house credentialing and licensing teams
Travel and lodging coverage
Easy timekeeping and streamlined management of documents
Malpractice coverage and risk management support
Premium medical, dental, vision and life insurance beginning day one of assignment
Paid sick time
Generous 401k match

Fulltime

New

Clinical Sales Account Manager

As a member of Baxter’s sales team, you’ll be aligned to one of our global busin...

Location

United States , Boston

Salary:

80000.00 - 85000.00 USD / Year

Baxter

Expiration Date

Until further notice

Requirements

Bachelors Degree with 4+ years experience or 8+ years of relevant sales experience
Preferred 4+ years of validated experience selling products in the healthcare field. Capital/durable medical equipment solutions selling is preferred or 3 years of hospital leadership experience to include handling staff, leading budgets, and communicating innovative ideas to executive-level healthcare customers
Travel up to 75%, with overnight travel expected, occasional Regional and National travel
Must have a valid driver's license, a clean driving record, and be able to drive an automobile
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time

Job Responsibility

Drive overall revenue attainment across assigned accounts by developing and implementing sales strategies that deliver comprehensive solutions to customers
Conduct negotiations with customers to finalize sales and achieve product revenue goals by ensuring new product success
Collaborate with internal sales and service partners to seamlessly serve shared accounts
Coordinate customer sales support activities across assigned accounts by leading customer business reviews and collecting evidence-based outcomes data associated with the assigned portfolio
Ensure post-sales customer happiness and improve perceived return on investment
Travel as required to lead assigned territory and to attend regional/national meetings

What we offer

Support for Parents
Continuing Education/ Professional Development
Employee Heath & Well-Being Benefits
Paid Time Off
2 Days a Year to Volunteer
medical and dental coverage that start on day one
insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance
Employee Stock Purchase Plan (ESPP), with the ability to purchase company stock at a discount
401(k) Retirement Savings Plan (RSP), with options for employee contributions and company matching
Flexible Spending Accounts

Fulltime

New

Occupational Medicine Physician Assistant

Aya Locums has an immediate opening for a 13 week locum Occupational Medicine Ph...

Location

United States , Hollister

Salary:

80.00 - 90.00 USD / Hour

Aya Locums

Expiration Date

Until further notice

Requirements

Master of Science in Physician Assistant Studies (MPAS) degree from an accredited program
Active and unencumbered PA license in California
National certification from the National Commission on Certification of Physician Assistants (NCCPA)
At least one year of clinical experience in area of specialty

Job Responsibility

Provide comprehensive medical care to patients under the supervision of a licensed physician
Conduct patient histories and physical examinations
Order and interpret diagnostic tests
Develop and implement treatment plans
Prescribe medications
Perform procedures as authorized by state regulations and the supervising physician
Educate and counsel patients on preventative care and health management
Collaborate effectively with physicians, nurses and other healthcare professionals to ensure coordinated patient care
Document medical records accurately and thoroughly
Stay current on advancements in medicine through continuing education

What we offer

Access to top hospitals and healthcare systems in diverse care settings
Highly competitive, transparent locum tenens pay
Dedicated application and assignment support
In-house credentialing and licensing teams
Travel and lodging coverage
Easy timekeeping and streamlined management of documents
Malpractice coverage and risk management support
Premium medical, dental, vision and life insurance beginning day one of your assignment
Paid sick time
Generous 401k match

Fulltime

New

Locum Occupational Medicine Physician Assistant

Location

United States , Santa Fe Springs

Salary:

80.00 - 90.00 USD / Hour

Aya Locums

Expiration Date

Until further notice

Requirements

Master of Science in Physician Assistant Studies (MPAS) degree from an accredited program
Active and unencumbered PA license in California
National certification from the National Commission on Certification of Physician Assistants (NCCPA)
At least one year of clinical experience in their area of specialty

Job Responsibility

Provide comprehensive medical care to patients under the supervision of a licensed physician
Conduct patient histories and physical examinations
Order and interpret diagnostic tests
Develop and implement treatment plans
Prescribe medications
Perform procedures as authorized by state regulations and the supervising physician
Educate and counsel patients on preventative care and health management
Collaborate effectively with physicians, nurses and other healthcare professionals to ensure coordinated patient care
Document medical records accurately and thoroughly
Stay current on advancements in medicine through continuing education

What we offer

Access to top hospitals and healthcare systems in diverse care settings
Highly competitive, transparent locum tenens pay
Dedicated application and assignment support
In-house credentialing and licensing teams
Travel and lodging coverage
Easy timekeeping and streamlined management of documents
Malpractice coverage and risk management support
Premium medical, dental, vision and life insurance beginning day one of your assignment
Paid sick time
Generous 401k match

Fulltime

Select Country

Patient Self-Pay Resolution Center Representative II

Job Description

Job Responsibility

Requirements

Looking for more opportunities?

Patient Self-Pay Resolution Center Representative II

Patient Self-Pay Resolution Center Representative II

Patient Self-Pay Resolution Center Representative II

Patient Self-Pay Resolution Center Representative II

Hr Analyst

Locum Occupational Medicine Physician Assistant

Clinical Sales Account Manager

Occupational Medicine Physician Assistant

Locum Occupational Medicine Physician Assistant

Our AI answers in your language