Patient Self-Pay Resolution Center Representative II Job at University of Rochester (Rochester)

New

Patient Self-Pay Resolution Center Representative II

The Patient Financial Representative acts with compassion and empathy, exercises...

Location

United States of America , Rochester

Salary:

19.08 - 25.77 USD / Hour

University of Rochester

Expiration Date

Until further notice

Requirements

High school graduate with 4 years of experience in healthcare, billing, or collections experience
Bachelor's degree with at least 1 year of related experience
Equivalent combination of education and experience

Job Responsibility

Provides timely responses to customer inquiries by telephone, email or website chatbox in an in- or outbound service center, consistent with service and quality standards
Troubleshoots and resolves customer complaints
Performs the functions of Patient Account Management for individuals receiving care from the University of Rochester Medical Center (URMC), Highland Hospital (HH), and University of Rochester Medical Facility Group (URMFG)
Responds to patients' inquiries via telephone, MyChart, mail, email, and fax, concerning, but not limited to, billing issues, claim payments, contract benefits, and medical billing in accordance with HIPAA, Third Party Billing rules and regulations, and the Fair Credit Debt Collection Practices Act
Acts as a liaison among the customers, business partners, and plans in a professional, self-directed manner to ensure and promote customer satisfaction and retention
Researches, interprets and responds to inquiries from internal and external customers concerning unresolved patient billing issues, outstanding balances as a result of statements sent within the billing systems (EPIC, Flowcast, and HBOC) utilizing reference materials and available resources
Resolves customer inquiries in an accurate, organized, efficient, timely, and expert manner
Consistently adheres to all Patient Service policies, procedures, and performance measures including inquiry documentation procedures
Maintains performance and quality standards based on established call center metrics including turn-around times
Initiates insurance billing either electronically or via the use of the Electronic Work file transfer process within the billing systems for accounts classified as Self-Pay in error

Fulltime

New

Patient Self-Pay Resolution Center Representative II

As a community, the University of Rochester is defined by a deep commitment to M...

Location

United States of America , Rochester

Salary:

19.08 - 25.77 USD / Hour

University of Rochester

Expiration Date

Until further notice

Requirements

Associate's degree and 2 years of relevant experience required
Or equivalent combination of education and experience

Job Responsibility

Provides timely responses to customer inquiries by telephone, email or website chatbox in an in- or outbound service center, consistent with service and quality standards
Troubleshoots and resolves customer complaints
Initiates insurance billing, either electronically or via the use of the Electronic Work file transfer process within the billing systems, for accounts classified as Self-Pay in error
Identifies and verifies coverage under the government health insurance programs
Secures revenue for University and affiliates by advising customers about insurance and payment options
Researches, interprets and responds to inquiries from internal and external customers concerning unresolved patient billing issues
Resolves customer inquiries in an accurate, organized, efficient, timely, and expert manner, resulting in acceptable accuracy, production levels, and retention of patient services
Maintains performance and quality standards based on established call center metrics, including turn-around times
Creates budget installment payment plans for those customers in need
Consistently adheres to all Patient Services policies, procedures, and performance measures, including inquiry documentation procedures

Fulltime

New

Patient Self-Pay Resolution Center Representative II

The Patient Financial Representative performs the functions of Patient Account M...

Location

United States of America , Rochester

Salary:

19.08 - 25.77 USD / Hour

University of Rochester

Expiration Date

Until further notice

Requirements

High school graduate with 4 years of experience in healthcare, billing, or collections experience
Bachelor's degree with at least 1 year of related experience
Equivalent combination of education and experience
Proven and effective diplomatic communicator demonstrated by the ability to consistently present and express oral and written information in an organized, understandable, complete, and concise manner
Ability to remain professional and focused under multiple pressures and demands
Strong organizational skills, reasoning, and problem solving skills
Ability to multi-task in order to efficiently resolve customer concerns, by actively listening to the customer, navigating multiple programs and applications at the same time, typing call documentation, and speaking to the customer simultaneously
Ability to prioritize tasks and work in fast paced environment
Ability to work effectively as a member of a team
Actively participate in and contribute to the daily operations of the Patient Services Department by identifying improvements to processes, services, and the patient experience

Job Responsibility

Responds to patients' inquiries via telephone, MyChart, mail, email, and fax, concerning, but not limited to, billing issues, claim payments, contract benefits, and medical billing in accordance with HIPAA, Third Party Billing rules and regulations, and the Fair Credit Debt Collection Practices Act
Acts as a liaison among the customers, business partners, and plans in a professional, self-directed manner to ensure and promote customer satisfaction and retention
Provides timely responses to customer inquiries by telephone, email or website chatbox in an in- or outbound service center, consistent with service and quality standards
Troubleshoots and resolves customer complaints
Researches, interprets and responds to inquiries from internal and external customers concerning unresolved patient billing issues, outstanding balances as a result of statements sent within the billing systems (EPIC, Flowcast, and HBOC) utilizing reference materials and available resources
Resolves customer inquiries in an accurate, organized, efficient, timely, and expert manner
Consistently adheres to all Patient Service policies, procedures, and performance measures including inquiry documentation procedures
Maintains performance and quality standards based on established call center metrics including turn-around times
Initiates insurance billing either electronically or via the use of the Electronic Work file transfer process within the billing systems for accounts classified as Self-Pay in error
Identifies and verifies coverage under the government health insurance programs

Fulltime

New

Sr. Director, Engineering - Applied AI

Zapier is seeking a Sr. Director of Engineering to lead our AI Orchestration eng...

Location

Salary:

Not provided

Zapier

Expiration Date

March 31, 2026

Requirements

Hands-on technical leader at the intersection of AI innovation and real-world product impact
Deep understanding of AI and ML systems
Ability to apply AI pragmatically to ship customer-facing products
Passionate about applied AI engineering
Stay at the forefront of AI development and experimentation
Experience building and shipping user-facing LLM features, training and tuning models, and integrating them into end-to-end products
Trusted technical architect who makes pragmatic tradeoffs
Think strategically and act pragmatically
Comfortable with ambiguity
Customer-obsessed

Job Responsibility

Lead Zapier’s AI Orchestration Zone in partnership with Product and Design
Co-own one of the company’s most strategic initiatives
Unify core AI capabilities, drive technical direction, and shape how AI is applied across Zapier’s products
Prototype and push the boundaries of applied AI
Experiment with new models, tools, and approaches to deliver impactful, production-ready AI features
Build and mentor a world-class engineering organization
Attract, develop, and retain exceptional talent
Foster a culture of technical excellence, curiosity, and velocity
Drive a culture of innovation and technical rigor
Balance exploration with execution

What we offer

Offers Equity
Offers Bonus

Fulltime

New

Executive Business Partner

The Executive Business Partner will be a proactive and adaptable partner to exec...

Location

United States , San Francisco

Salary:

77.88 - 110.58 USD / Hour

OpenAI

Expiration Date

Until further notice

Requirements

5-10 years experience in a cross-functional executive assistant role or similar support function
Successfully supported multiple leaders in the past
Worked in a hard tech startup or similar environment
Managed and optimized extremely busy calendars
Detail oriented - mastery of Asana, bullet-system, etc.
Strong communication - being able to tailor a message appropriate to a specific audience
Discretion - rock solid on confidentiality
Humility/diplomacy
Very fluent in Google Calendar, Docs, Sheets, Gmail, etc. and other modern productivity software
Genuine interest in the technology we’re building and the transformative potential of AI

Job Responsibility

Build strong connections within the immediate team and across other departments, becoming a trusted partner to leaders
Excel in sharing information clearly and efficiently, adapting communication styles for a broad range of audiences
Balance the calendars and priorities of multiple leaders, demonstrating prioritization skills and agility in adapting to shifts in priorities, while maintaining accuracy and meeting deadlines
Operate with discretion and independence, proactively optimizing processes and flagging risks, while ensuring sensitive information is handled with care

What we offer

Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts
Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)
401(k) retirement plan with employer match
Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks)
Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees
13+ paid company holidays, and multiple paid coordinated company office closures throughout the year for focus and recharge, plus paid sick or safe time (1 hour per 30 hours worked, or more, as required by applicable state or local law)
Mental health and wellness support
Employer-paid basic life and disability coverage
Annual learning and development stipend to fuel your professional growth
Daily meals in our offices, and meal delivery credits as eligible

Fulltime

New

Lecturer in Health & Social Care

Transition Your Healthcare Expertise into the Classroom. Are you a healthcare pr...

Location

United Kingdom , Newhaven

Salary:

27785.00 - 43325.00 GBP / Year

Randstad

Expiration Date

February 21, 2026

Requirements

Professional background in Nursing, Social Work, or a related Health/Care field
Excellent communicator who can simplify complex concepts
Passionate about shaping the future of the healthcare workforce
(Preferred) A Level 3 qualification or higher in a relevant subject

Job Responsibility

Teach & Inspire: Deliver engaging lessons to students eager to enter the nursing and care sectors
Mentor: Guide students through their work placements and career choices
Innovate: Use your industry insights to keep our curriculum current and impactful

What we offer

40 days annual leave + Bank Holidays + Christmas closure + a dedicated Wellbeing Day
Access to the Teachers' Pension Scheme (Employer contribution of 28.68%)
Fully funded Level 5 Learning & Skills Teacher Apprenticeship
Flexible working arrangements
Access to continuous development, including 'back to industry' days

Fulltime

New

Pharmacy Manager

We’re building a world of health around every individual — shaping a more connec...

Location

United States , Harrisonville

Salary:

65.00 - 85.00 USD / Hour

CVS Health

Expiration Date

April 05, 2026

Requirements

Active Pharmacist License in the state where the Store is located
Active National Provider Identifier (NPI)
Not on the DEA Excluded Parties list
1-2 years of experience as a Pharmacist
Regular and predictable attendance, including nights and weekends
Ability to complete required training within designated timeframe
Attention and Focus
Customer Service and Team Orientation
Communication Skills
Mathematical Reasoning

Job Responsibility

Lead and develop a pharmacy team that provides exceptional patient care
Support novel program awareness, onboard newly hired pharmacy team members, and recognize colleagues for their success
Exhibit best practices when working the bench
Direct and effective management of their pharmacy team
Living our purpose by helping to manage and improve patient health through safe and appropriate dispensing, counseling, and immunizing practices
Overseeing the pharmacy team during bench shifts
Supporting safe and accurate prescription fulfillment
Contributing to positive patient experiences
Proactively offering and delivering immunizations
Supporting the effective management of pharmacy inventory

What we offer

Affordable medical plan options
401(k) plan (including matching company contributions)
Employee stock purchase plan
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
Paid time off
Flexible work schedules
Family leave
Dependent care resources
Colleague assistance programs
Tuition assistance

Fulltime

New

Solutions Architect

We’re looking for an experienced hands-on Solution Architect to support the sale...

Location

Australia

Salary:

Not provided

Xbow

Expiration Date

Until further notice

Requirements

Experience with pre-sales Solution Architecture in the security space, preferably with a SaaS product
Deep understanding of SAST, SCA and DAST products in the market
10+ years Red Team/SOC/Security Engineering/DevSecOps or adjacent experience
Strong command of pen-testing concepts and approaches (for example Cyberkill chain framework, OWASP Top 10)
Understanding of security frameworks and compliance, such as ISO-27001, SOC2, PCI and HIPAA
Can support sales teams with discovery and requirements gathering
Comfortable leading PoC/PoVs for customers
Capable of explaining complex security concepts clearly to mixed audiences
Used to tailoring messaging to CISOs, security engineers and executives
Experience working with Product Engineering teams to communicate customer learnings

Job Responsibility

Support the sales team by running demos for prospective customers
Run Proof-of-Value (PoV) engagements to demonstrate the value of the XBOW platform
Conduct technical discovery and requirements gathering during the sales process
Guide customers through technical onboarding
Act as Tier 1 support during the PoV stage
Be open to transitioning into post-sales support roles when required
Provide feedback to product teams on what you are seeing in the Field
Help explain the technical and business value of the product
Explain complex security concepts to customer teams
Act as a the technical PoC for customers during pre-sales

What we offer

Competitive salary, clear performance-based incentives, and equity package, making you an integral part of XBOW’s growth story
Significant opportunities to progress within the sales organization and shape your career trajectory as we scale
Meaningful Work: You’ll directly impact XBOW’s mission to revolutionize cybersecurity and protect organizations worldwide

Fulltime

Patient Self-Pay Resolution Center Representative II

University of Rochester

Location:
United States of America , Rochester

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
February 21, 2026

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