Patient Scheduling Representative Job at The University of Kansas Health System (Westwood)

Patient Scheduling Representative

The Patient Scheduling Representative is responsible for creating a seamless pat...

Location

United States , Kansas City; Overland Park

Salary:

Not provided

The University of Kansas Health System

Expiration Date

Until further notice

Requirements

High School Graduate or GED
2 or more years of progressively responsible and directly related work experience in a healthcare setting OR 1 or more years of direct customer service in a healthcare or contact center AND 1 or more years of UKHS patient service scheduling experience
Proven knowledge of EPIC EMR scheduling or other scheduling systems
Ability to read, write, speak, and understand English
Basic computer skills including Microsoft Excel, Word, Outlook, and Teams
High level of customer service skills focusing on problem resolution

Job Responsibility

Responds to a high volume of incoming telephone calls
Responsible for accurate scheduling/rescheduling / cancellations of patient visits
Responsible for registration of patient
Educates patients on providing medical records and other medical documentation needed for TUKHS appointments
Schedules referral appointments for external offices
Delivers expert knowledge regarding clinic-specific processes & communicates using medical terminology and grammar accurately
Completes daily reminder calls to patients prior to the day of service
Assists with daily charge audits as directed
Assists with maintaining and organizing various logs, records, and miscellaneous data as directed
Prepares patient charts prior to the day of service

Fulltime

Patient Scheduling Representative

The Patient Service Representative Scheduling (PSR Scheduler) is an important me...

Location

United States , Westwood

Salary:

Not provided

The University of Kansas Health System

Expiration Date

Until further notice

Requirements

High School Graduate
1 or more years direct customer service in a health care or contact center environment
Ability to read, write, speak, and understand English
High level of customer services skills focusing on problem resolution
Basic computer skills including Microsoft Excel, Word, Outlook and Teams
Ability to maintain patient confidentiality

Job Responsibility

Responds to a high-volume of incoming telephone calls
Schedule internal and external incoming department referrals
Schedules in person appointments, telehealth visits, surgeries, procedures and/or ancillary services using Epic Cadence decision trees
Assists patients in registering and canceling appointments
Accurately documents and routes calls to the proper departments as needed
Efficiently navigates medical records and ensure patient information is up-to-date and accurately entered in the correct location
Follows all regulatory and compliance standards
Follows documented protocols and guidelines
Responds to outgoing telephone calls and faxed materials
Communicates with the care team and supports staff on various patient issues

Parttime

Patient Scheduling Representative - Spine Center Therapies

The Patient Scheduling Representative is responsible for creating a seamless pat...

Location

United States , Kansas City

Salary:

Not provided

The University of Kansas Health System

Expiration Date

Until further notice

Requirements

High School Graduate or GED
2 or more years of progressively responsible and directly related work experience in a healthcare setting OR 1 or more years of direct customer service in a healthcare or contact center AND 1 or more years of UKHS patient service scheduling experience
Proven knowledge of EPIC EMR scheduling or other scheduling systems
Ability to read, write, speak, and understand English
Basic computer skills including Microsoft Excel, Word, Outlook, and Teams
High level of customer service skills focusing on problem resolution

Job Responsibility

Responds to a high volume of incoming telephone calls
Responsible for accurate scheduling/rescheduling / cancellations of patient visits
Responsible for registration of patient
Educates patients on providing medical records and other medical documentation needed for TUKHS appointments
Schedules referral appointments for external offices
Delivers expert knowledge regarding clinic-specific processes & communicates using medical terminology and grammar accurately
Completes daily reminder calls to patients prior to the day of service
Assists with daily charge audits as directed
Assists with maintaining and organizing various logs, records, and miscellaneous data as directed
Prepares patient charts prior to the day of service

Fulltime

Blood and Marrow Transplant Patient Scheduling Representative

The Patient Scheduling Representative is responsible for creating a seamless pat...

Location

United States , Westwood

Salary:

Not provided

The University of Kansas Health System

Expiration Date

Until further notice

Requirements

High School Graduate or GED
1 or more years of progressively responsible and directly related work experience in a healthcare setting OR some combination of direct customer service in a health care or contact center including 6 months of experience in a UKHS patient scheduling position
Proven knowledge of EPIC EMR scheduling or other scheduling systems

Job Responsibility

Position responds to a high volume of incoming telephone calls
Responsible for accurate scheduling/rescheduling / cancellations of patient visits
Responsible for registration of patient (prior to visit and/or upon arrival)
Educates patients on providing medical records and other medical documentation needed for TUKHS appointments
Schedules referral appointments for external offices
Delivers expert knowledge regarding clinic-specific processes & communicates using medical terminology and grammer accurately
Completes daily reminder calls to patients prior to the day of service
Prepares patient charts prior to the day of service
Contacts manufacturer representatives to notify them of scheduled procedures when applicable
Maintains calendar within the scheduling system

Fulltime

Clinic Patient Representative - General Surgery

Serves as the initial point of contact for patients and visitors, welcoming them...

Location

United States , Corpus Christi

Salary:

Not provided

CHRISTUS Health

Expiration Date

Until further notice

Requirements

High School Diploma

Job Responsibility

Monitor the debit and credit of client accounts
Performs posting operation to institutional clients, and reviews all billing transactions related to accounts receivable system
Resolves client inquires and complaints on institutional billing transactions
Perform order entry, registration, and other clerical duties
Perform the training of all clerical staff in the proper registration and printing of patient reports
Perform other clerical duties as needed which can include insurance verification, recording statistics, registering patients and updating patient accounts
Also assists with scheduling patient appointments, answers phones and inform patients of their benefits
Also, complete other duties as needed

Fulltime

Clinic Patient Representative - Primary Clinic

Serves as the initial point of contact for patients and visitors, welcoming them...

Location

United States , Corpus Christi

Salary:

Not provided

CHRISTUS Health

Expiration Date

Until further notice

Requirements

High School Diploma

Job Responsibility

Monitor the debit and credit of client accounts
Performs posting operation to institutional clients, and reviews all billing transactions related to accounts receivable system
Resolves client inquires and complaints on institutional billing transactions
Perform order entry, registration, and other clerical duties
Perform the training of all clerical staff in the proper registration and printing of patient reports
Perform other clerical duties as needed which can include insurance verification, recording statistics, registering patients and updating patient accounts
Also assists with scheduling patient appointments, answers phones and inform patients of their benefits
Also, complete other duties as needed

Fulltime

Clinic Patient Representative Senior - Multi Specialty

Greets, instructs, directs, and schedules patients and visitors. Serves as a lia...

Location

United States , Longview

Salary:

Not provided

CHRISTUS Health

Expiration Date

Until further notice

Requirements

High school diploma or equivalent
Knowledge of managed care preferred
Ability to operate 10 key calculator by touch, telephone, computer, copier, and fax machine
Excellent interpersonal and communication skills and good math knowledge essential
Three or more years of experience in a health care organization

Job Responsibility

Maintains flow of patient check-in, verifies demographic and insurance information, and enters into the computer database
Assures that information in the patient account is accurate
Assists with answering phones, taking messages, and assisting with patient and staff inquiries
Responds to CBO requests for patient account corrections and/or maintenance in a timely manner
Schedules appointments for patients in accordance with physician guidelines
Collects time of service payment amounts
collects prior balance amounts, and/or arranges payment plans as requested
Checks in patients, verifies, and updates necessary information in the medical record
Assists patients with completing all necessary forms
Schedules appointments according to the clinician template and follows office scheduling policies

Fulltime

Clinic Patient Representative

Serves as the initial point of contact for patients and visitors, welcoming them...

Location

United States , Corpus Christi

Salary:

Not provided

CHRISTUS Health

Expiration Date

Until further notice

Requirements

High School Diploma

Job Responsibility

Monitor the debit and credit of client accounts
Performs posting operation to institutional clients, and reviews all billing transactions related to accounts receivable system
Resolves client inquires and complaints on institutional billing transactions
Perform order entry, registration, and other clerical duties
Perform the training of all clerical staff in the proper registration and printing of patient reports
Perform other clerical duties as needed which can include insurance verification, recording statistics, registering patients and updating patient accounts
Also assists with scheduling patient appointments, answers phones and inform patients of their benefits
Also, complete other duties as needed

Fulltime

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Patient Scheduling Representative

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