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Patient Scheduling Coordinator

United States, Winston Salem 20.40 - 30.60 USD / Hour · Job Posted February 04, 2026
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Job Responsibility

  • Schedules clinical appointments for new and returning patients with independent judgment and discretion to priority using the IDX system
  • Coordinates extensive laboratory work and diagnostic testing for patients
  • Makes daily judgments over the telephone as to the timeframe in which patients should be seen
  • Performs complex coordination among WFUHS physicians, external physicians, patients, nurses, and outside testing laboratories
  • Coordinates testing for inpatients, using judgment and discretion as to the seriousness of condition
  • Assures that each patient's chart is fully prepared prior to the visit
  • Answers inquiries concerning clinic policies and procedures
  • Initiates and facilitates the resolution of patient issues and complaints
  • Assists in the training of less experienced personnel
  • Processes transaction editing system (TES) files by obtaining requested information
  • Performs medical coding as needed
  • Coordinates surgeries using discretion as to timeframes, instruments needed, room availability, and physician schedule
  • Performs financial duties such as authorizing or obtaining authorization for insurance, reviewing encounter forms, assisting with medical coding, providing assistance to patients regarding billing questions
  • Complete required educational programs to remain current on job responsibilities and fulfill compliance requirements
  • Performs other related duties incidental to the work described herein

Requirements

  • High school diploma or GED equivalent
  • three years clerical experience
  • six months of which must be at Patient Scheduling Coordinator level or equivalent
  • Must complete certification program and maintain accuracy standards
  • BCLS required within 30 days of hire
  • Knowledge of third party payor requirements
  • basic knowledge of ICD-9 and CPT coding or willingness to complete these courses upon employment
  • Data entry accuracy of 5000 kph with 3% or less error rate
  • Ability to function independently in an intensive clinical setting
  • Ability to perform multiple tasks simultaneously
  • Experience using IDX, Medipac and LastWord
  • Experience with managed care or health insurance company
  • Strong customer service focus

What we offer

  • Paid Time Off programs
  • Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
  • Flexible Spending Accounts for eligible health care and dependent care expenses
  • Family benefits such as adoption assistance and paid parental leave
  • Defined contribution retirement plans with employer match and other financial wellness programs
  • Educational Assistance Program
  • Premium pay such as shift, on call, and more
  • Incentive pay for select positions
  • Opportunity for annual increases based on performance

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