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Patient Scheduling Coordinator Senior

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Advocate Aurora Health

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Location:
United States , Winston Salem

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Category:
Health and Beauty

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Contract Type:
Not provided

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Salary:

21.85 - 32.80 USD / Hour
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Job Description:

Senior role within a Bariatric Program, responsible for complex patient scheduling, coordination, and communication in a medical office environment.

Job Responsibility:

  • Answers incoming phone lines for specialty care team
  • Schedules appointments and ancillary studies for patients
  • Obtains authorizations from insurance companies
  • Orders outside ancillary studies or therapy
  • Ensures follow-up appointments are coordinated with ancillary testing or treatment
  • Facilitates physician-to-physician communication
  • Cancels appointments and studies
  • Reviews all studies when returned from digitization
  • Schedules all ambulatory procedures
  • Receives, reviews, documents and routes all external referrals
  • Returns patient calls per APP or physician instructions
  • Assists in the training of less experienced personnel
  • Maintains travel and academic calendars for physicians
  • Receives and manages urgent and emergent requests
  • Performs financial duties such as authorizing or obtaining authorization for insurance

Requirements:

  • High school diploma or GED equivalent
  • Three years' experience in a direct consumer services role with demonstrated ability to resolve problems under stressful conditions
  • Experience handling multiple calls in a stressful environment preferred
  • Previous experience working in a surgical specialty environment preferred
  • Strong working knowledge of medical terminology preferred

Nice to have:

  • Experience handling multiple calls in a stressful environment
  • Previous experience working in a surgical specialty environment
  • Strong working knowledge of medical terminology
What we offer:
  • Paid Time Off programs
  • Health and welfare benefits (medical, dental, vision, life, Short- and Long-Term Disability)
  • Flexible Spending Accounts
  • Family benefits (adoption assistance, paid parental leave)
  • Defined contribution retirement plans with employer match
  • Educational Assistance Program

Additional Information:

Job Posted:
February 20, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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