Patient Scheduling Coordinator Senior Job at Advocate Aurora Health (Winston Salem)

Job Description

Senior role within a Bariatric Program, responsible for complex patient scheduling, coordination, and communication in a medical office environment.

Answers incoming phone lines for specialty care team
Schedules appointments and ancillary studies for patients
Obtains authorizations from insurance companies
Orders outside ancillary studies or therapy
Ensures follow-up appointments are coordinated with ancillary testing or treatment
Facilitates physician-to-physician communication
Cancels appointments and studies
Reviews all studies when returned from digitization
Schedules all ambulatory procedures
Receives, reviews, documents and routes all external referrals
Returns patient calls per APP or physician instructions
Assists in the training of less experienced personnel
Maintains travel and academic calendars for physicians
Receives and manages urgent and emergent requests
Performs financial duties such as authorizing or obtaining authorization for insurance

High school diploma or GED equivalent
Three years' experience in a direct consumer services role with demonstrated ability to resolve problems under stressful conditions
Experience handling multiple calls in a stressful environment preferred
Previous experience working in a surgical specialty environment preferred
Strong working knowledge of medical terminology preferred

Paid Time Off programs
Health and welfare benefits (medical, dental, vision, life, Short- and Long-Term Disability)
Flexible Spending Accounts
Family benefits (adoption assistance, paid parental leave)
Defined contribution retirement plans with employer match
Educational Assistance Program