CrawlJobs Logo
The University of Kansas Health System Logo The University of Kansas Health System · Customer Service

Patient Scheduling Associate

United States, Shawnee Mission, KS · Job Posted February 20, 2026
Apply Position
Job Link Share

Job Description

The Patient Service Representative Scheduling (PSR Scheduler) is an important member of the physician's care team and critical for creating a pleasant and seamless patient experience within an ambulatory clinic. This work role is primarily responsible for scheduling patient appointments. This work may be done away from the front desk of a clinical area and could include work in a call center setting taking large volumes of patient phone calls. The PSR Scheduler may complete MyChart and EMR (Electronic Medical Record) appointment requests, processing external medical records, assist front desk operations as needed, and helping the physician care team prepare for their daily patient appointments. This work role will also be trained to assist in front office functions of an ambulatory clinic to provide support as needed.

Job Responsibility

  • Responds to a high-volume of incoming telephone calls
  • Schedule internal and external incoming department referrals
  • Schedules in person appointments, telehealth visits, surgeries, procedures and/or ancillary services using Epic Cadence decision trees
  • Assists patients in registering and canceling appointments
  • Accurately documents and routes calls to the proper departments as needed
  • Efficiently navigates medical records and ensure patient information is up-to-date and accurately entered in the correct location
  • Follows all regulatory and compliance standards
  • Follows documented protocols and guidelines
  • Responds to outgoing telephone calls and faxed materials
  • Communicates with the care team and supports staff on various patient issues
  • Obtains and updates insurance information
  • Identifies urgent customer needs or operational issues, and escalates appropriately
  • Maintains extensive knowledge of appointment types, locations, providers, and specialties
  • Works to achieve a coordinated patient itinerary sometimes consisting of multiple appointments
  • Responsible for registration of patient during the scheduling process, including entering demographics, insurance verification, completing the Medicare Secondary Payer Questionnaire (MSPQ), scanning and document preparation, updating documentation and processing of referrals/order/appointment requests
  • Preauthorization of clinic specific visits and procedures as needed
  • Assist patient with MyChart activation and support, including how to complete check-in online prior to the appointment
  • Attends and participates in department clinic daily huddles and process improvement initiatives
  • Understands patient experience performance expectations
  • Supports both front desk and scheduling (telephone and MyChart) workflows
  • Establishes and maintains productive working relationships with providers and the clinical care team
  • Has a working knowledge of patient related policies and procedures as well as an understanding of the University of Kansas Health System services and programs
  • Follows the Health System standard apparel policy
  • Effectively communicates Health System Policies to patients and patient advocates
  • Familiarity with Insurance Coverage types (HMO, PPO, VA, Medicare)
  • Expected to provide coverage at alternate locations to help meet critical staffing level needs, as delegated by management
  • Supports and participates in patient experience initiatives including marketing campaigns and event registration
  • Responsible for daily maintenance of workspace and following environmental health cleaning guidelines according to Health System policy and procedures
  • Responsible for following personal protective equipment (PPE) guidelines according to Health System policy and procedures
  • Expected to complete necessary training and successfully pas 30-60-90-day quality assessments
  • May be asked to work in call center setting taking large volumes of phone calls from patients
  • Remains in clinic until last patient is checked out and any follow-up visits are scheduled
  • During Visit Standard Check-In: Responsible for high volume patient clinic check in/out and phone reception – following health system standards
  • Secures patient signatures for consent and financial forms
  • Follows and completes all standard registration documentation and scanning process in the Health System EMR
  • Responsible for collecting all point of service collections due per the EMR generated patient estimate including copay, co-insurance, and deductibles
  • Assist patient with MyChart activation and support
  • Responsible for outpatient clinic direct rooming
  • Responsible for supporting patient through self-check-in utilizing MyChart and the EMR
  • Post-Visit (Check-out/Follow Up Scheduling): Schedule follow up internal and external diagnostic and therapeutic orders creating a patient itinerary based on provider orders
  • Ensure proper front desk coverage until last patient is dismissed from the clinic

Requirements

  • High School Graduate or GED
  • 1 or more years direct customer service in a health care or contact center environment
  • Fluent English - Ability to read, write, speak, and understand
  • Basic computer skills including Microsoft Excel, Word, Outlook and Teams
  • Ability to maintain patient confidentiality
  • High level of customer services skills focusing on problem resolution

Nice to have

  • College coursework completed towards an Associate’s or Bachelor’s Degree
  • Experience in a call center work environment
  • Working knowledge of medical terminology
  • Working knowledge of EPIC or other patient/customer database
  • Clerical, registration and/or customer service experience within a health care setting
  • If bilingual-documented proof of competencies via language proficiency assessments
The University of Kansas Health System - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Patient Scheduling Associate

8 matching positions

Patient Scheduling Associate

The Patient Scheduling Representative is responsible for creating a seamless pat...
Location
Location
United States , Kansas City; Liberty
Salary
Salary:
Not provided
kansashealthsystem.com Logo
The University of Kansas Health System
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High School Graduate or GED
  • 2 or more years of progressively responsible and directly related work experience in a healthcare setting
  • OR 1 or more years of direct customer service in a healthcare or contact center AND 1 or more years of UKHS patient service scheduling experience
  • Proven knowledge of EPIC EMR scheduling or other scheduling systems
  • Ability to read, write, speak, and understand English
  • Basic computer skills including Microsoft Excel, Word, Outlook, and Teams
  • High level of customer service skills focusing on problem resolution
Job Responsibility
Job Responsibility
  • Responds to a high volume of incoming telephone calls
  • Responsible for accurate scheduling/rescheduling / cancellations of patient visits
  • Responsible for registration of patient
  • Educates patients on providing medical records and other medical documentation needed for TUKHS appointments
  • Schedules referral appointments for external offices
  • Completes daily reminder calls to patients prior to the day of service
  • Assists with daily charge audits as directed
  • Assists with maintaining and organizing various logs, records, and miscellaneous data as directed
  • Prepares patient charts prior to the day of service
  • Contacts manufacturer representatives to notify them of scheduled procedures when applicable
  • Parttime
Read More
Arrow Right

Physician Support Representative III

As a community, the University of Rochester is defined by a deep commitment to M...
Location
Location
United States of America , Rochester
Salary
Salary:
19.62 - 26.49 USD / Hour
urmc.rochester.edu Logo
University of Rochester
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High School Diploma and a minimum of 2 years of relevant experience or equivalent combination of education and experience
  • Medical Terminology, experiences with surgical/appointment scheduling software (such as Flowcast), and electronic medical records preferred
  • Demonstrated customer service skills required
Job Responsibility
Job Responsibility
  • Performs secretarial and administrative duties in support of the clinical for the Vascular Surgery Division
  • Responsible for all clinic preparation, including but not limited to, activities associated with provider calendaring, patient scheduling, coordinating patient care and the flow of patient information for the optimization of patient outcomes
  • Monitors and ensures all functions in the ambulatory setting are completed in an accurate, efficient, and customer friendly manner
  • Assists the Practice Manager and Division Administrator operationally working as a team with all providers and staff
  • Schedules appointments, tests, coordinating appointments, tests and consults in preparation for surgery or further clinical work-up
  • Examines clinic schedules for opportunities to optimize time and effort to improve the patient experience and increase productivity
  • Researches eRecord and other databases and/or files for accurate patient scheduling information, ensuring all relevant appointments are scheduled and diagnostic imaging results scheduled and received
  • Using independent judgment, researches and responds to incoming phone calls, routing calls when appropriate and/or taking detailed messages for providers, practice manager and/or division administrator
  • Conducts follow up phone calls to patients on behalf of the providers, APPs and practice manager
  • and reschedules no shows and bumped patients
  • Fulltime
Read More
Arrow Right

Physician Support Representative III

As a community, the University of Rochester is defined by a deep commitment to M...
Location
Location
United States of America , Rochester
Salary
Salary:
19.62 - 26.49 USD / Hour
urmc.rochester.edu Logo
University of Rochester
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High School Diploma and a minimum of 2 years of relevant experience or equivalent combination of education and experience
  • Medical Terminology, experiences with surgical/appointment scheduling software (such as Flowcast), and electronic medical records preferred
  • Demonstrated customer service skills required
Job Responsibility
Job Responsibility
  • Performs secretarial and administrative duties in support of the clinical for the Vascular Surgery Division
  • Responsible for all clinic preparation, including but not limited to, activities associated with provider calendaring, patient scheduling, coordinating patient care and the flow of patient information for the optimization of patient outcomes
  • Monitors and ensures all functions in the ambulatory setting are completed in an accurate, efficient, and customer friendly manner
  • Assists the Practice Manager and Division Administrator operationally working as a team with all providers and staff
  • Schedules appointments, tests, coordinating appointments, tests and consults in preparation for surgery or further clinical work-up
  • Examines clinic schedules for opportunities to optimize time and effort to improve the patient experience and increase productivity
  • Researches eRecord and other databases and/or files for accurate patient scheduling information, ensuring all relevant appointments are scheduled and diagnostic imaging results scheduled and received
  • Using independent judgment, researches and responds to incoming phone calls, routing calls when appropriate and/or taking detailed messages for providers, practice manager and/or division administrator
  • Conducts follow up phone calls to patients on behalf of the providers, APPs and practice manager
  • and reschedules no shows and bumped patients
  • Fulltime
Read More
Arrow Right

Registration rep ii mobile mam

Provides Mobile Mammography Services throughout multiple counties in Western NY....
Location
Location
United States of America , Rochester
Salary
Salary:
18.50 - 24.98 USD / Hour
urmc.rochester.edu Logo
University of Rochester
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Associate's degree and 2 years of relevant experience in a healthcare or customer service setting required
  • Or equivalent combination of education and experience
  • Basic computer skills required
  • Excellent customer service and communication skills required
  • Friendly positive disposition required
  • CDL - Group A - Commercial Drivers License upon hire required
  • CDL - Group B - Commercial Drivers License upon hire required
  • CDL - Group C - Commercial Drivers License upon hire required
Job Responsibility
Job Responsibility
  • Drives the mobile mammography coach in a safe, responsible manner
  • Ensures the mobile mammography coach is adequately fueled and mechanically sound, completing pre- and post-inspections before and after each use
  • Obtains routine maintenance of the mobile mammography coach as required for fuel, oil change, cleaning, and tire pressure
  • Cleans inside of mobile mammography coach daily and stocks required supplies as needed
  • Flexibility and transportation to other locations and hours of operation may be required
  • Confirms or collects patient demographics and financial information to ensure a billable account
  • Stores patients in billing and scheduling systems
  • Identifies dual patient identification processes using University and departmental policies
  • Verifies insurance eligibility/coverage and obtains necessary pre-certifications/authorizations when applicable
  • Identifies and corrects registration errors, complete missing registration data
  • Parttime
Read More
Arrow Right

Patient Scheduling Associate

The Patient Service Representative Scheduling (PSR Scheduler) is an important me...
Location
Location
United States , Olathe
Salary
Salary:
Not provided
kansashealthsystem.com Logo
The University of Kansas Health System
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High School Graduate or GED
  • 1 or more years direct customer service in a health care or contact center environment
  • Fluent English - Ability to read, write, speak, and understand
  • Basic computer skills including Microsoft Excel, Word, Outlook and Teams
  • Ability to maintain patient confidentiality
  • High level of customer services skills focusing on problem resolution
Job Responsibility
Job Responsibility
  • Responds to a high-volume of incoming telephone calls
  • Schedule internal and external incoming department referrals
  • Schedules in person appointments, telehealth visits, surgeries, procedures and/or ancillary services using Epic Cadence decision trees
  • Assists patients in registering and canceling appointments
  • Accurately documents and routes calls to the proper departments as needed
  • Efficiently navigates medical records and ensure patient information is up-to-date and accurately entered in the correct location
  • Follows all regulatory and compliance standards
  • Follows documented protocols and guidelines
  • Responds to outgoing telephone calls and faxed materials
  • Communicates with the care team and supports staff on various patient issues
  • Fulltime
Read More
Arrow Right

Outpatient Access Rep II

Performs functions associated with patient information processing for ambulatory...
Location
Location
United States of America , Rochester
Salary
Salary:
18.50 - 24.98 USD / Hour
urmc.rochester.edu Logo
University of Rochester
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High School diploma and 1 year related experience in an administrative office or customer service field required
  • Completion of Vision Care 1,2,3 courses required
  • Or equivalent combination of education and experience
Job Responsibility
Job Responsibility
  • Performs functions associated with patient information processing for ambulatory care visits
  • Completes the tasks of reception, registration, charge reconciliation process, appointment scheduling, eRecord task management, In Basket management and Telephone encounter management using the electronic medical record and patient access and revenue cycle systems
  • Ensures patient satisfaction with information processing and reception service
  • Requires accuracy in order to generate a billable service for the provider
  • Responsible for functions being completed in an accurate, efficient, and customer friendly manner
  • May act as a resource to new staff
  • Greets patients to initiate positive ambulatory experience, requests patient identification, ensures use of two identifiers to verify the correct patient, identifies healthcare provider to be seen, identifies referring provider and primary care physician, directs patients to next destination, obtains signatures as needed, identifies and assesses patients’ special needs, and monitors reception area to ensure patient needs are met
  • Provides interaction of warm hand-off to registration and insurance management (RIM)
  • Updates patients regarding waiting time for the provider every 15 minutes
  • Protects Personal Health Information (PHI) for patients as indicated by HIPAA regulations
  • Fulltime
Read More
Arrow Right
New

Scheduler - Scheduling

Centralized Scheduling Representatives prepare paperwork for the medical chart a...
Location
Location
United States , Lake Charles
Salary
Salary:
Not provided
christushealth.org Logo
CHRISTUS Health
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or equivalent preferred
  • Associate degree preferred with emphasis in health/business related field
  • One year experience in hospital registration or a comparable position preferred
  • Excellent communication and organizational skills
  • Demonstrate excellent customer service skills
  • Must be able to follow detailed instructions and perform repetitious tasks
  • 45 wpm typing required
  • Computer/basic keyboard skills, telephone skills, and general knowledge of office machines including printers, fax, copier, scanner, and credit card machines required
  • Proficient in office automation applications such as Microsoft Office preferred
  • Skilled in interpreting and analyzing data
Job Responsibility
Job Responsibility
  • Centralized Scheduling Representatives prepare paperwork for the medical chart and billing folder
  • Determines financial status and obtains requirements for self-pay patients
  • Obtain and appropriately route the orders received from various physicians, patients, and Document Delivery
  • Adhere to a high standard of customer service
  • Schedulers will perform all other duties as assigned to promote efficient and effective operations
  • Enter all demographic information from patients, physician offices, posting sheets, Document Delivery, etc., when scheduling procedures
  • Schedulers are the dispositions for Document Delivery
  • The schedulers will monitor the documents that are faxed into Document Delivery and are required to disposition them in the appropriate queues for scheduling
  • Required to email all late add-ons or changes to the schedule to all appropriate parties
  • Obtains and accurately inputs all required data elements for scheduling, including patient demographic, financial information, and relevant notes associated with the encounter
  • Fulltime
Read More
Arrow Right

Patient Scheduling Associate - Cardiovascular Medicine

The Patient Service Representative Scheduling (PSR Scheduler) is an important me...
Location
Location
United States , Shawnee Mission
Salary
Salary:
Not provided
kansashealthsystem.com Logo
The University of Kansas Health System
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High School Graduate or GED
  • 1 or more years direct customer service in a health care or contact center environment
  • Fluent English - Ability to read, write, speak, and understand
  • Basic computer skills including Microsoft Excel, Word, Outlook and Teams
  • Ability to maintain patient confidentiality
  • High level of customer services skills focusing on problem resolution
Job Responsibility
Job Responsibility
  • Responds to a high-volume of incoming telephone calls
  • Schedule internal and external incoming department referrals
  • Schedules in person appointments, telehealth visits, surgeries, procedures and/or ancillary services using Epic Cadence decision trees
  • Assists patients in registering and canceling appointments
  • Accurately documents and routes calls to the proper departments as needed
  • Efficiently navigates medical records and ensure patient information is up-to-date and accurately entered in the correct location
  • Follows all regulatory and compliance standards
  • Follows documented protocols and guidelines
  • Responds to outgoing telephone calls and faxed materials
  • Communicates with the care team and supports staff on various patient issues
  • Fulltime
Read More
Arrow Right