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Patient Resource Navigator

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The Muse

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Location:
United States

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Salary:

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Job Description:

The Patient Resource Navigator will provide the Hemophilia B community with comprehensive, personalized support and education on gene therapy throughout the patient's journey. This individual will serve as a high-value source of information about gene therapy and will offer support and guidance to potential candidates for gene-therapy. The Patient Resource Navigator will educate patients, HCPs, and members of the bleeding disorders community regarding gene therapy as be part of a coordinated, field-based, regionally aligned team designed to represent CSL Behring to patients.

Job Responsibility:

  • Educate patients on required steps that need to be taken prior to receiving treatment and provide information about CSL Behring patient support offerings
  • Liaison between and hemophilia treatment centers, with CSL patient support case managers, , other CSL functions in order to ensure comprehensive patient support throughout treatment journey
  • Serve as a familiar point of contact for patients throughout their gene therapy journey
  • Respond to patient inquiries in order to promote transparency and foster understanding of the science of gene therapy
  • Provide in-depth education to patients who are interested in learning more about gene therapy
  • Educate patients/caregivers on CSL hemophilia products and services to promote a well-balanced understanding of treatment options and available support services through telephone communication, live/virtual patient and family meetings, and patient education programs
  • Be a subject matter expert on all of the programs and services that CSL Behring provides to patients within the bleeding disorders community
  • Help to foster a positive relationship between CSL Behring and key stakeholders
  • Report key insights and feedback from patient community
  • Meet key performance indicators that are critical to delivering on the role's educational function
  • Abide by all SOPs and guidance related to ethical interactions with consumers and healthcare providers

Requirements:

  • Bachelor degree in business/marketing or science discipline
  • Minimum 5-7 years of experience of working in a hemophilia treatment center, patient-related organization or health care system
  • Background in social work, public health, nursing, etc.
  • Experience with patient advocate-type responsibilities
  • Proficiency with Microsoft Office

Nice to have:

  • Experience with the Bleeding Disorders Community strongly preferred
  • SAP experience preferred
What we offer:
  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Life Insurance
  • Short-Term Disability
  • Long-Term Disability
  • FSA
  • HSA
  • Mental Health Benefits
  • Adoption Leave
  • Birth Parent Or Maternity Leave
  • Non-Birth Parent Or Paternity Leave
  • Fertility Benefits
  • Adoption Assistance Program
  • Family Support Resources
  • Commuter Benefits Program
  • Paid Vacation
  • Paid Holidays
  • Personal/Sick Days
  • Leave Of Absence
  • Volunteer Time Off
  • 401(K) With Company Matching
  • Stock Purchase Program
  • Financial Counseling
  • Tuition Reimbursement

Additional Information:

Job Posted:
March 02, 2026

Employment Type:
Fulltime
Work Type:
Remote work
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