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Patient Relations Representative

beebehealthcare.org Logo

beebe healthcare

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Location:
United States , Lewes

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

53268.80 - 82576.00 USD / Year
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Job Description:

Responsible for supporting patient rights and advocacy; coordinates the patient complaint/grievance process.

Job Responsibility:

  • Responsible for receiving patient complaints, completing the investigative process, reviewing with the appropriate department director or service chief, coordinates action plan and follow-up with the complainant
  • Responsible for the constant advocacy of the Patients Rights and Responsibilities
  • Is the resource for patients and staff regarding such rights
  • Supports the patient satisfaction survey process to include follow-up with patients upon request
  • Actively represents the patient and serves as their liaison with the healthcare team
  • Attends bi-weekly clinical rounds with active participation
  • Proactively visits patients to ensure their needs and level satisfaction are being met
  • Assists patients with the completion of Advance Directives
  • provides staff and community education on advance directives
  • Provides coverage in the absence of the Director

Requirements:

  • Minimum of 5 years of hospital experience
  • Previous patient relations experience preferred
  • Advanced communication, customer service, interpersonal and problem solving skills a must
  • Proficient in Microsoft programs to include Word and Excel
  • Clear Communication Skills Both Written And Verbal
  • Knowledge Of Basic Computer Programs
  • Able To Keep Confidential Information Regarding Patients, Team Members
  • Able To Withstand Crisis Situations
  • Has Skills To Provides Customer Service To Patients, Team Members And Visitors
  • Experience In Grant Writing

Additional Information:

Job Posted:
January 15, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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