Patient Relations Representative Job at beebe healthcare (Lewes)

Job Description

Responsible for supporting patient rights and advocacy; coordinates the patient complaint/grievance process.

Responsible for receiving patient complaints, completing the investigative process, reviewing with the appropriate department director or service chief, coordinates action plan and follow-up with the complainant
Responsible for the constant advocacy of the Patients Rights and Responsibilities
Is the resource for patients and staff regarding such rights
Supports the patient satisfaction survey process to include follow-up with patients upon request
Actively represents the patient and serves as their liaison with the healthcare team
Attends bi-weekly clinical rounds with active participation
Proactively visits patients to ensure their needs and level satisfaction are being met
Assists patients with the completion of Advance Directives
provides staff and community education on advance directives
Provides coverage in the absence of the Director

Minimum of 5 years of hospital experience
Previous patient relations experience preferred
Advanced communication, customer service, interpersonal and problem solving skills a must
Proficient in Microsoft programs to include Word and Excel
Clear Communication Skills Both Written And Verbal
Knowledge Of Basic Computer Programs
Able To Keep Confidential Information Regarding Patients, Team Members
Able To Withstand Crisis Situations
Has Skills To Provides Customer Service To Patients, Team Members And Visitors
Experience In Grant Writing