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Patient Relations Manager

https://www.cvshealth.com/ Logo

CVS Health

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Location:
United States

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Category:
Customer Service

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Contract Type:
Employment contract

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Salary:

21.10 - 40.90 USD / Hour

Job Description:

Patient Relations Managers are responsible for navigating insurance options, resolving medical bills, and providing operational support alongside ensuring an unmatched patient experience. They serve as internal resources on insurance issues and assist in engaging with patients through events. The role emphasizes Medicare knowledge, advocacy, and fostering a positive healthcare experience.

Job Responsibility:

  • Learn the ins and outs of Medicare and use knowledge to assist patients with navigating insurance issues
  • serve as internal resource in the clinic on insurance questions for physicians and staff
  • assist patients in navigating the healthcare system, help patients resolve medical bills inside and outside of Oak Street Health
  • build and maintain trusting relationships with Oak Street Health patients in an effort to properly advise them in their healthcare coverage
  • manage welcome visits and orientation processes for new Oak Street Health patients
  • assist patients with applying for public benefits, such as Public Aid, free phones, and Extra Help for prescription drugs
  • support the clinic management team on operational activities, as needed, including scheduling and billing
  • provide exceptional customer service to create an unmatched patient experience
  • foster patient engagement through the design and execution of events, including center tours.

Requirements:

  • Bachelor’s degree preferred, or equivalent education and work experience
  • proficient PC skills
  • sales background preferred, but not required
  • fluency in Spanish, Polish, Russian, or other languages commonly spoken by people in the communities we serve preferred, where necessary
  • community health experience preferred
  • experience with and a supportive attitude toward our patient population of older adults
  • US work authorization.

Nice to have:

  • Sales background
  • fluency in Spanish, Polish, Russian, or other languages
  • community health experience.
What we offer:
  • Affordable medical plan options
  • a 401(k) plan (including matching company contributions)
  • employee stock purchase plan
  • no-cost wellness screenings
  • tobacco cessation and weight management programs
  • confidential counseling and financial coaching
  • paid time off
  • flexible work schedules
  • family leave
  • dependent care resources
  • colleague assistance programs
  • tuition assistance
  • retiree medical access.

Additional Information:

Job Posted:
May 14, 2025

Expiration:
November 01, 2025

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:
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