Patient Relations Manager, CVS Health

CVS Health

Location:
United States

Category:
Customer Service

Contract Type:
Employment contract

Salary:

21.10 - 40.90 USD / Hour

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Job Description:

Patient Relations Managers are responsible for navigating insurance options, resolving medical bills, and providing operational support alongside ensuring an unmatched patient experience. They serve as internal resources on insurance issues and assist in engaging with patients through events. The role emphasizes Medicare knowledge, advocacy, and fostering a positive healthcare experience.

Job Responsibility:

Learn the ins and outs of Medicare and use knowledge to assist patients with navigating insurance issues
serve as internal resource in the clinic on insurance questions for physicians and staff
assist patients in navigating the healthcare system, help patients resolve medical bills inside and outside of Oak Street Health
build and maintain trusting relationships with Oak Street Health patients in an effort to properly advise them in their healthcare coverage
manage welcome visits and orientation processes for new Oak Street Health patients
assist patients with applying for public benefits, such as Public Aid, free phones, and Extra Help for prescription drugs
support the clinic management team on operational activities, as needed, including scheduling and billing
provide exceptional customer service to create an unmatched patient experience
foster patient engagement through the design and execution of events, including center tours.

Requirements:

Bachelor’s degree preferred, or equivalent education and work experience
proficient PC skills
sales background preferred, but not required
fluency in Spanish, Polish, Russian, or other languages commonly spoken by people in the communities we serve preferred, where necessary
community health experience preferred
experience with and a supportive attitude toward our patient population of older adults
US work authorization.

Nice to have:

Sales background
fluency in Spanish, Polish, Russian, or other languages
community health experience.

What we offer:

Affordable medical plan options
a 401(k) plan (including matching company contributions)
employee stock purchase plan
no-cost wellness screenings
tobacco cessation and weight management programs
confidential counseling and financial coaching
paid time off
flexible work schedules
family leave
dependent care resources
colleague assistance programs
tuition assistance
retiree medical access.

Additional Information:

Job Posted:
May 14, 2025

Expiration:
November 01, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Patient Relations Manager