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Patient Relations Manager

https://www.cvshealth.com/ Logo

CVS Health

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Location:
United States

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Category:
Customer Service

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Contract Type:
Employment contract

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Salary:

21.10 - 40.90 USD / Hour

Job Description:

Patient Relations Managers (PRMs) are integral players at Oak Street Health clinics, advocating for patients, navigating insurance issues, and supporting clinic operations in creating an unmatched patient experience.

Job Responsibility:

  • Learn the ins and outs of Medicare and use knowledge to assist patients with navigating insurance issues
  • Serve as internal resource in the clinic on insurance questions for physicians and staff
  • Assist patients in navigating the healthcare system, help patients resolve medical bills inside and outside of Oak Street Health (advocate for the patient)
  • Build and maintain trusting relationships with Oak Street Health patients in an effort to properly advise them in their healthcare coverage
  • Manage welcome visits and orientation processes for new Oak Street Health patients
  • Assist patients with applying for public benefits, such as Public Aid, free phones, and Extra Help for prescription drugs
  • Support the clinic management team on operational activities, as needed, including scheduling and billing
  • Provide exceptional customer service to create an unmatched patient experience
  • Foster patient engagement through the design and execution of events, including center tours
  • Other duties as assigned

Requirements:

  • A problem-solving orientation and a flexible and positive attitude
  • An eagerness to help us build and refine our operating model
  • Sales background preferred, but not required
  • Experience with and a supportive attitude toward our patient population of older adults
  • Familiarity with relevant patient population
  • Community health experience preferred
  • Proficient PC skills
  • Bachelor’s degree preferred, or equivalent education and work experience
  • Fluency in Spanish, Polish, Russian, or other languages commonly spoken by people in the communities we serve preferred, where necessary
  • US work authorization

Nice to have:

  • Sales background
  • Community health experience
  • Fluency in Spanish, Polish, Russian, or other languages commonly spoken by people in the communities we serve
What we offer:
  • Collaborative and energetic culture
  • Fast-paced and innovative environment
  • Competitive benefits including paid vacation and sick time
  • Generous 401K match with immediate vesting
  • Affordable medical plan options
  • Employee stock purchase plan
  • Wellness screenings
  • Tobacco cessation and weight management programs
  • Confidential counseling and financial coaching
  • Paid time off
  • Flexible work schedules
  • Family leave
  • Dependent care resources
  • Colleague assistance programs
  • Tuition assistance
  • Retiree medical access

Additional Information:

Job Posted:
May 14, 2025

Expiration:
November 01, 2025

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:
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