Patient Relations Manager, CVS Health

CVS Health

Location:
United States

Category:
Customer Service

Contract Type:
Employment contract

Salary:

21.10 - 40.90 USD / Hour

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Job Description:

Patient Relations Managers (PRMs) are integral players at Oak Street Health clinics, advocating for patients, navigating insurance issues, and supporting clinic operations in creating an unmatched patient experience.

Job Responsibility:

Learn the ins and outs of Medicare and use knowledge to assist patients with navigating insurance issues
Serve as internal resource in the clinic on insurance questions for physicians and staff
Assist patients in navigating the healthcare system, help patients resolve medical bills inside and outside of Oak Street Health (advocate for the patient)
Build and maintain trusting relationships with Oak Street Health patients in an effort to properly advise them in their healthcare coverage
Manage welcome visits and orientation processes for new Oak Street Health patients
Assist patients with applying for public benefits, such as Public Aid, free phones, and Extra Help for prescription drugs
Support the clinic management team on operational activities, as needed, including scheduling and billing
Provide exceptional customer service to create an unmatched patient experience
Foster patient engagement through the design and execution of events, including center tours
Other duties as assigned

Requirements:

A problem-solving orientation and a flexible and positive attitude
An eagerness to help us build and refine our operating model
Sales background preferred, but not required
Experience with and a supportive attitude toward our patient population of older adults
Familiarity with relevant patient population
Community health experience preferred
Proficient PC skills
Bachelor’s degree preferred, or equivalent education and work experience
Fluency in Spanish, Polish, Russian, or other languages commonly spoken by people in the communities we serve preferred, where necessary
US work authorization

Nice to have:

Sales background
Community health experience
Fluency in Spanish, Polish, Russian, or other languages commonly spoken by people in the communities we serve

What we offer:

Collaborative and energetic culture
Fast-paced and innovative environment
Competitive benefits including paid vacation and sick time
Generous 401K match with immediate vesting
Affordable medical plan options
Employee stock purchase plan
Wellness screenings
Tobacco cessation and weight management programs
Confidential counseling and financial coaching
Paid time off
Flexible work schedules
Family leave
Dependent care resources
Colleague assistance programs
Tuition assistance
Retiree medical access

Additional Information:

Job Posted:
May 14, 2025

Expiration:
November 01, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Patient Relations Manager