Patient Relations Coordinator

• Co-ordinates all aspects of UH Select Program by effectively and efficiently handling members and physician’s needs
• Appropriately assess and evaluate patients and their individual care needs with consideration of development and age specific competencies
• Serve as a role model and resource person in mentoring and performance of daily duties
• Provide medical assistant coverage for Cleveland-based practices
• Manage day to day activity of UH Select Cleveland practices, including but not limited to: member database, order supplies, retrieve test results, medication refills, EMR maintenance, scheduling, Torchworks, Athena/Soarian responsibilities, enrollments
• Provide daytime call coverage for program access line
• Assist staff and coordinate with other departments in the hospital to achieve exemplary patient experiences and optimum care outcomes
• Assumes the role of leadership in the absence of the Supervisor
• Assumes responsibility for the organization, coordination, and administration of clinical practice and patient care delivery within UH Select focusing on standards of care, operational and service excellence and quality outcomes
• Assumes staffing responsibility for UH Select practices
• Responsible for creating orientation and on-boarding processes, new and annual training for UH Select employees
• Works to create Strong partnerships and relationships with key organizational leaders to achieve practice goals
• Ensures clinical practice standards are met in accordance with regulations and accrediting bodies’ principles
• Develops and implements an effective quality improvement and employee engagement program
• Participates in the professional development activities and the growth of the clinical team
• Incorporates acceptable standards of professional practice to improve patient safety, quality and satisfaction
• Performs other duties as assigned
• Complies with all policies and standards
• Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients

• High School Equivalent / GED
• Completion of a Medical Assistant Program
• Medical terminology
• 2+ years in medical setting
• Microsoft Office – Word, Excel and Outlook
• Excellent written, verbal and interpersonal communication skills
• Internet familiarity
• Exceptional telephone etiquette
• Strong customer service background
• Knowledge and understanding of HIPAA
• Proficient with MS Office Suite
• Knowledge of health care pathways and patient education techniques
• Certified Medical Assistant (CMA) or Paramedic or Licensed Practical Nurse (LPN), Ohio and/or Multi State Compact License
• Basic Life Support (BLS) and AED certified

Medical billing and coding

comprehensive benefits package, which includes healthcare, dental, vision, retirement plan options, and additional offerings