Patient Relations Associate Job at CVS Health (Stone Mountain)

Associate Patient Care Coordinator

This contract to permanent position involves providing outstanding administrativ...

Location

United States , Latrobe

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Proven experience in customer service, particularly within a healthcare or clinical environment
Strong communication skills, both verbal and written, with the ability to interact professionally with diverse groups
Proficiency in scheduling software and familiarity with medical records systems
Knowledge of healthcare policies, insurance regulations, and payment processing
Attention to detail and organizational skills to manage multiple tasks efficiently
Ability to work under pressure while maintaining accuracy and professionalism
Understanding of the revenue cycle and related documentation requirements
Commitment to regular attendance and punctuality, ensuring consistent workflow support

Job Responsibility

Greet and check in patients while ensuring accurate and timely registration processes
Schedule patient appointments using designated software and provide clear instructions for medical testing
Address billing inquiries and assist patients with insurance-related questions and documentation
Secure necessary authorizations and referrals to ensure smooth progression through the revenue cycle
Collect and update patient demographic and insurance information in compliance with organizational standards
Communicate effectively with patients, staff, and physicians to resolve issues and ensure satisfaction
Monitor and adhere to department policies and procedures, ensuring compliance with healthcare regulations
Identify opportunities for process improvements and share recommendations with management
Maintain professionalism and respect in all interactions, fostering a positive environment
Perform multiple tasks simultaneously in a fast-paced setting while managing frequent interruptions

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Patient Account Associate

Location

United States , Roseville

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

High school diploma or equivalent preferred
additional college or technical training is a plus
Prior experience in healthcare billing, account follow-up, or medical collections preferred
Working knowledge of claim processing, denial review, reimbursement practices, and account adjustment procedures
Ability to read payer responses and explanation of benefits documents and determine appropriate corrective action
Familiarity with payment posting, credit and debit adjustments, and insurance or patient account reconciliation
Experience working with workers’ compensation claims and government or commercial payers is advantageous
Proficiency with electronic billing platforms or hospital systems such as Cerner is preferred
Ability to meet vaccination requirements and employment eligibility verification standards, including E-Verify participation where applicable

Job Responsibility

Prepare and submit patient claims accurately, making corrections as needed before transmission to insurance carriers and other payers
Investigate unpaid, denied, or overdue balances, take appropriate follow-up steps, and pursue resolution to improve collections outcomes
Communicate with patients, insurance representatives, government programs, and third-party payers to obtain information needed for reimbursement and account completion
Apply payments to the proper accounts and process write-offs, credits, debits, and contractual adjustments with a high level of accuracy
Review explanation of benefits and denial details to determine next actions, including account correction, follow-up, or adjustment posting
Maintain expected productivity and quality standards while managing assigned account volume and documentation requirements
Support billing workflows involving workers’ compensation and other specialty payers when applicable
Use healthcare systems and billing applications such as Cerner and related reimbursement tools to manage account activity and follow-up
Carry out additional patient account and revenue cycle duties as assigned to support departmental operations

What we offer

Medical, vision, dental, and life and disability insurance
401(k) plan

Fulltime

Patient Care Associate

As an integral part of the clinical care team, the Patient Care Associate is res...

Location

United States , Brooklyn

Salary:

30.22 - 31.81 USD / Hour

Mount Sinai Health System

Expiration Date

Until further notice

Requirements

High School Diploma or equivalent required
1-2 years current experience as a PCA/CNA preferred or Medical Assistant
Phlebotomy, Finger stick and EKG skills
Computer skills
BLS required (American Heart Association)
Excellent communication and interpersonal skills
Demonstrates a professional, courteous, and respectful attitude in dealing with patients and families

Job Responsibility

Functions as a member of a patient focused multidisciplinary care team
Participates in the patients admission and orientation to the unit, obtain and record data
Responsible for assisting patients with changing
securing of valuables
review of unit rules and regulations and providing orientation to room and unit
Assists with preparation and updating of the nursing care plan, interdisciplinary treatment team plan and assists with therapeutic interventions
Performs selected direct care duties including therapeutic intervention, taking of vital signs and other health related data, specimen collection, personal hygiene, activities of daily living, perform procedures/treatments, EKG’s, finger sticks and participation in house-wide ambulation and shower program as directed
Ability to organize the activities of multiple patients
Ability to function, communicate and collaborate in a team approach

Fulltime

Patient Care Associate

As an integral part of the clinical care team, the Patient Care Associate is res...

Location

United States , Brooklyn

Salary:

30.22 - 31.81 USD / Hour

Mount Sinai Health System

Expiration Date

Until further notice

Requirements

High School Diploma or equivalent required
1-2 years current experience as a PCA/CNA preferred or Medical Assistant
Phlebotomy, Finger stick and EKG skills
Computer skills
BLS required (American Heart Association)
Excellent communication and interpersonal skills
Demonstrates a professional, courteous, and respectful attitude in dealing with patients and families

Job Responsibility

Functions as a member of a patient focused multidisciplinary care team providing a full range of services to patients in an assigned area
Participates in the patients admission and orientation to the unit, obtain and record data
Responsible for assisting patients with changing
securing of valuables
review of unit rules and regulations and providing orientation to room and unit
Assists with preparation and updating of the nursing care plan, interdisciplinary treatment team plan and assists with therapeutic interventions in order to implement the plans as established
Performs selected direct care duties including therapeutic intervention, taking of vital signs and other health related data, specimen collection, personal hygiene, activities of daily living, perform procedures/treatments, EKG’s, finger sticks and participation in house-wide ambulation and shower program as directed
Ability to organize the activities of multiple patients
Ability to function, communicate and collaborate in a team approach

Fulltime

Patient Scheduling Associate

The Patient Service Representative Scheduling (PSR Scheduler) is an important me...

Location

United States , Shawnee Mission, KS

Salary:

Not provided

The University of Kansas Health System

Expiration Date

Until further notice

Requirements

High School Graduate or GED
1 or more years direct customer service in a health care or contact center environment
Fluent English - Ability to read, write, speak, and understand
Basic computer skills including Microsoft Excel, Word, Outlook and Teams
Ability to maintain patient confidentiality
High level of customer services skills focusing on problem resolution

Job Responsibility

Responds to a high-volume of incoming telephone calls
Schedule internal and external incoming department referrals
Schedules in person appointments, telehealth visits, surgeries, procedures and/or ancillary services using Epic Cadence decision trees
Assists patients in registering and canceling appointments
Accurately documents and routes calls to the proper departments as needed
Efficiently navigates medical records and ensure patient information is up-to-date and accurately entered in the correct location
Follows all regulatory and compliance standards
Follows documented protocols and guidelines
Responds to outgoing telephone calls and faxed materials
Communicates with the care team and supports staff on various patient issues

Parttime

Patient Scheduling Associate - Cardiovascular Medicine

The Patient Service Representative Scheduling (PSR Scheduler) is an important me...

Location

United States , Shawnee Mission

Salary:

Not provided

The University of Kansas Health System

Expiration Date

Until further notice

Requirements

High School Graduate or GED
1 or more years direct customer service in a health care or contact center environment
Fluent English - Ability to read, write, speak, and understand
Basic computer skills including Microsoft Excel, Word, Outlook and Teams
Ability to maintain patient confidentiality
High level of customer services skills focusing on problem resolution

Job Responsibility

Responds to a high-volume of incoming telephone calls
Schedule internal and external incoming department referrals
Schedules in person appointments, telehealth visits, surgeries, procedures and/or ancillary services using Epic Cadence decision trees
Assists patients in registering and canceling appointments
Accurately documents and routes calls to the proper departments as needed
Efficiently navigates medical records and ensure patient information is up-to-date and accurately entered in the correct location
Follows all regulatory and compliance standards
Follows documented protocols and guidelines
Responds to outgoing telephone calls and faxed materials
Communicates with the care team and supports staff on various patient issues

Fulltime

Patient Scheduling Associate

The Patient Scheduling Representative is responsible for creating a seamless pat...

Location

United States , Kansas City; Liberty

Salary:

Not provided

The University of Kansas Health System

Expiration Date

Until further notice

Requirements

High School Graduate or GED
2 or more years of progressively responsible and directly related work experience in a healthcare setting
OR 1 or more years of direct customer service in a healthcare or contact center AND 1 or more years of UKHS patient service scheduling experience
Proven knowledge of EPIC EMR scheduling or other scheduling systems
Ability to read, write, speak, and understand English
Basic computer skills including Microsoft Excel, Word, Outlook, and Teams
High level of customer service skills focusing on problem resolution

Job Responsibility

Responds to a high volume of incoming telephone calls
Responsible for accurate scheduling/rescheduling / cancellations of patient visits
Responsible for registration of patient
Educates patients on providing medical records and other medical documentation needed for TUKHS appointments
Schedules referral appointments for external offices
Completes daily reminder calls to patients prior to the day of service
Assists with daily charge audits as directed
Assists with maintaining and organizing various logs, records, and miscellaneous data as directed
Prepares patient charts prior to the day of service
Contacts manufacturer representatives to notify them of scheduled procedures when applicable

Parttime

Patient Scheduling Associate

The Patient Service Representative Scheduling (PSR Scheduler) is an important me...

Location

United States , Olathe

Salary:

Not provided

The University of Kansas Health System

Expiration Date

Until further notice

Requirements

High School Graduate or GED
1 or more years direct customer service in a health care or contact center environment
Fluent English - Ability to read, write, speak, and understand
Basic computer skills including Microsoft Excel, Word, Outlook and Teams
Ability to maintain patient confidentiality
High level of customer services skills focusing on problem resolution

Job Responsibility

Responds to a high-volume of incoming telephone calls
Schedule internal and external incoming department referrals
Schedules in person appointments, telehealth visits, surgeries, procedures and/or ancillary services using Epic Cadence decision trees
Assists patients in registering and canceling appointments
Accurately documents and routes calls to the proper departments as needed
Efficiently navigates medical records and ensure patient information is up-to-date and accurately entered in the correct location
Follows all regulatory and compliance standards
Follows documented protocols and guidelines
Responds to outgoing telephone calls and faxed materials
Communicates with the care team and supports staff on various patient issues

Fulltime

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Patient Relations Associate

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Requirements

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