Patient Relations Analyst, CVS Health

CVS Health

Location:
United States, Brooklyn

Category:
Customer Service

Contract Type:
Employment contract

Salary:

21.10 - 49.08 USD / Hour

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Job Description:

The purpose of the Patient Relations Analyst at Oak Street Health is to educate patients about Medicare programs, resources, and affordable insurance coverage options available to them in order to increase patient access to care and retention. Patient Relations Analysts are the insurance experts at each clinic and advocate for patients by helping them navigate through insurance options and bills.

Job Responsibility:

Educate patients about Medicare programs, resources, and affordable insurance coverage options
Assist patients with navigating medicare and insurance issues including coverage, benefits, summaries, eligibility
Serve as internal resource in the clinic on insurance questions for providers and staff
Assist patients in navigating the healthcare system and resolving medical bills
Gain the trust of Oak Street Health patients to properly advise them in their healthcare coverage
Manage the welcome visit and orientation process for new Oak Street Health patients
Educate patients on how to apply for public benefits
Support the clinic management team on operational activities including scheduling and billing
Provide exceptional customer service
Foster patient engagement through the design and execution of events

Requirements:

Computer Skills: Ability to quickly navigate and use multiple computer programs to include, but not limited to: Gmail, MS Word or Google Docs, Excel, etc.
US work authorization
Proficiency in non-English languages like Spanish or other languages spoken by people in the communities we serve (where necessary) as required by center's demographics
Experience with helping patients or customers understand their insurance coverage
A passion for working with others to create an unmatched patient experiences
A problem-solving orientation and a flexible and positive attitude
Sales background preferred
Experience with and a supportive attitude toward our patient population of older adults
CRM experience a plus
Bachelor degree preferred, or equivalent experience
Experience helping patients navigate the health care system, especially related to Medicare and Managed Care

Nice to have:

Proficiency in non-English languages like Spanish or other languages spoken by people in the communities we serve
Experience with helping patients or customers understand their insurance coverage
Sales background preferred
CRM experience a plus
Bachelor degree preferred, or equivalent experience

What we offer:

Affordable medical plan options
401(k) plan with matching company contributions
Employee stock purchase plan
Wellness screenings
Tobacco cessation and weight management programs
Confidential counseling and financial coaching
Paid time off
Flexible work schedules
Family leave
Dependent care resources
Colleague assistance programs
Tuition assistance
Retiree medical access

Additional Information:

Job Posted:
August 29, 2025

Expiration:
October 01, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Patient Relations Analyst