Patient Relations Analyst, CVS Health

CVS Health

Location:
United States, New Haven

Category:
Customer Service

Contract Type:
Employment contract

Salary:

21.10 - 44.99 USD / Hour

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Job Description:

The Patient Relations Analyst (PRA) at Oak Street Health helps educate patients about Medicare programs, resources, and affordable insurance coverage options. PRAs are insurance experts in the clinic, assisting patients with navigating insurance and advocating on their behalf. Duties include helping patients resolve medical bills, managing patient onboarding, educating patients about public benefits, and providing exceptional customer service. This is a full-time role based on-site.

Job Responsibility:

Assist patients with navigating medicare and insurance issues which includes coverage, benefits, summaries, eligibility and getting the most out of their plan
Serve as internal resource in the clinic on insurance questions for providers and staff
Assist patients in navigating the healthcare system, help patients resolve medical bills inside and outside of Oak Street Health (advocate for the patient)
Gain the trust of Oak Street Health patients in an effort to properly advise them in their healthcare coverage
Manage the welcome visit and orientation process for new Oak Street Health patients
Educate patients on how to apply for public benefits, such as Public Aid, and Extra Help for prescription drugs
Support the clinic management team on operational activities as needed, including scheduling and billing
Provide exceptional customer service
Foster patient engagement through the design and execution of events, including center tours
Other duties as assigned

Requirements:

Computer Skills: Ability to quickly navigate and use multiple computer programs to include, but not limited to: Gmail, MS Word or Google Docs, Excel, etc.
US work authorization

Nice to have:

Proficiency in non-English languages like Spanish, Polish, Russian, or other languages spoken by people in the communities we serve (where necessary) as required by center's demographics
Experience with helping patients or customers understand their insurance coverage
A passion for working with others to create an unmatched patient experiences
A problem-solving orientation and a flexible and positive attitude
Sales background preferred
Experience with and a supportive attitude toward our patient population of older adults
CRM experience a plus
Bachelor degree preferred, or equivalent experience
Experience helping patients navigate the health care system, especially related to Medicare and Managed Care

What we offer:

Affordable medical plan options
401(k) plan (including matching company contributions)
Employee stock purchase plan
No-cost programs including wellness screenings, tobacco cessation and weight management programs
Confidential counseling and financial coaching
Paid time off
Flexible work schedules
Family leave
Dependent care resources
Colleague assistance programs
Tuition assistance
Retiree medical access

Additional Information:

Job Posted:
May 29, 2025

Expiration:
August 01, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Patient Relations Analyst