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We are looking for a detail-oriented Patient Registration team member to support front-end patient access activities for a healthcare organization in Danbury, Connecticut. This Long-term Contract position focuses on creating a smooth and accurate registration experience by assisting with check-in, check-out, appointment coordination, and insurance-related updates. The person in this role will help maintain complete patient records, confirm coverage details, and work closely with clinical staff to keep daily scheduling and visit processing on track.
Job Responsibility:
Welcome patients during arrival and departure, ensuring each visit is processed accurately and efficiently.
Gather, verify, and update demographic, insurance, and financial details across required applications to support timely patient access workflows.
Coordinate appointments for scheduled, walk-in, and added-on visits while aligning bookings with provider availability and department guidelines.
Confirm patient identity and follow established safety procedures to protect records and reduce registration errors.
Obtain required signatures, authorizations, and supporting documentation, and record account information thoroughly in the appropriate systems.
Assist patients who need additional accommodations, including language support or accessibility-related coordination, to help them complete the registration process.
Review insurance eligibility, benefits, and patient financial responsibility using payer portals and verification tools to support accurate reimbursement.
Maintain appointment notes, select the correct visit type and duration, and help fill open schedule slots by monitoring wait lists or recall lists.
Collaborate with care teams and administrative staff to resolve scheduling issues, update visit information, and support overall patient flow.
Requirements:
Experience in patient registration, patient access, or a similar healthcare front-desk role.
Ability to assist patients professionally in a fast-paced clinical or hospital environment.
Working knowledge of appointment scheduling, rescheduling, and visit coordination.
Experience verifying medical insurance coverage, eligibility, and patient responsibility.
Strong accuracy with data entry and documentation involving demographic, financial, and insurance information.
Familiarity with patient identification procedures, consent collection, and authorization handling.
Ability to use multiple applications or web-based tools while managing competing priorities.
Effective communication skills and the ability to support patients with diverse needs.