Patient Registration Job at Robert Half (Kalamazoo)

Patient Registration

Robert Half

Location:
United States , Kalamazoo

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Patient Registration,Patient Registration,Assist Patients,Patient Scheduling,Patient Registrar Core Responsibilities: Patient Registration: Accurately registering patients in the emergency department, including those admitted as inpatients or outpatients. Data Entry: Entering patient demographic and financial information into the hospital's computer system. Insurance Verification: Verifying patient insurance coverage and eligibility. Co-pay Collection: Collecting co-pays and other patient payments. Information Gathering: Interviewing patients and/or their families to obtain necessary information for registration. Paperwork Management: Preparing and processing registration forms, admissions paperwork, and other related documents. Communication: Answering phones, taking messages, and communicating with patients, families, and other healthcare staff. Clerical Support: Performing other clerical and secretarial tasks as needed. Additional Responsibilities (May Vary): Escorting Patients: Assisting patients to different areas of the hospital. Bed Availability Tracking: Keeping track of bed availability in the emergency department. Transfer/Discharge Procedures: Assisting with the transfer or discharge of patients. Medical Records: Assisting with medical records requests in accordance with HIPAA guidelines. Emergency Response: Potentially assisting with emergency situations, such as CPR, and providing documentation. Financial Clearance: Working with payers to ensure patients are financially cleared for treatment.

Job Responsibility:

Patient Registration: Accurately registering patients in the emergency department, including those admitted as inpatients or outpatients
Data Entry: Entering patient demographic and financial information into the hospital's computer system
Insurance Verification: Verifying patient insurance coverage and eligibility
Co-pay Collection: Collecting co-pays and other patient payments
Information Gathering: Interviewing patients and/or their families to obtain necessary information for registration
Paperwork Management: Preparing and processing registration forms, admissions paperwork, and other related documents
Communication: Answering phones, taking messages, and communicating with patients, families, and other healthcare staff
Clerical Support: Performing other clerical and secretarial tasks as needed
Additional Responsibilities (May Vary): Escorting Patients: Assisting patients to different areas of the hospital
Bed Availability Tracking: Keeping track of bed availability in the emergency department
Transfer/Discharge Procedures: Assisting with the transfer or discharge of patients
Medical Records: Assisting with medical records requests in accordance with HIPAA guidelines
Emergency Response: Potentially assisting with emergency situations, such as CPR, and providing documentation
Financial Clearance: Working with payers to ensure patients are financially cleared for treatment

Requirements:

Customer Service Skills: Excellent communication and interpersonal skills to interact with patients and their families in a compassionate and professional manner
Data Entry Skills: Accurate and efficient data entry skills to input patient information into the system
Medical Terminology Knowledge: Basic understanding of medical terminology is often preferred
Insurance Knowledge: Familiarity with insurance verification and eligibility processes
Ability to Work Under Pressure: The ability to remain calm and efficient in a fast-paced and sometimes stressful environment
Teamwork: The ability to work effectively with other members of the healthcare team
Basic Math Skills: For handling payments and other financial transactions
High School Diploma: A high school diploma or equivalent is typically required
Prior Experience: Prior experience in a medical setting, particularly in registration or admitting, is often preferred

What we offer:

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Additional Information:

Job Posted:
January 25, 2026

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