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As our Patient Registration Representative, you will provide crucial clerical support for our professional caregivers by expertly managing all functions related to patient registration. Every day you will meticulously handle registration, insurance verification, financial assistance information, and Point of Service Collections. You will also be responsible for accurate data input and record keeping, ensuring the integrity of patient information and financial transactions, while meticulously adhering to all credit card handling processes due to potential access to sensitive third-party credit card information. To be successful in this role, you will demonstrate exceptional attention to detail, strong organizational and clerical skills, and a commitment to maintaining confidentiality and compliance with financial regulations. Your ability to accurately manage complex administrative tasks will directly support seamless patient care and operational efficiency.
Job Responsibility
Provide clerical support for professional caregivers by managing all functions related to patient registration
Handle registration, insurance verification, financial assistance information, and Point of Service Collections
Accurate data input and record keeping, ensuring integrity of patient information and financial transactions
Adhere to credit card handling processes
Maintain up-to-date knowledge of specific registration requirements for all areas
Ensure complete, accurate and timely entry of demographic information into ADT system
Properly identify patients to avoid duplicate medical record numbers
Review assigned accounts for accuracy and required documentation
Meet CMS billing requirements for MSP, Important Message from Medicare, Observation Notice, and other requirements
Collect and enter required data into ADT system with emphasis on accuracy
Review pre-registered accounts and verify information with patient at registration.
Requirements
High School Diploma or GED. Applicable education and/or training can be used to balance a lack of experience.
Minimum 1 year of experience working in a hospital Patient Registration department, physician office setting, healthcare insurance company, revenue cycle vendor, and/or other revenue cycle related roles.
Experience in requesting and processing financial payments.
Thorough understanding of insurance policies and procedures.
Working knowledge of medical terminology.
Able to perform basic mathematics for payment calculation.
Intermediate to advanced computer skills.
Nice to have
Two years experience working in a hospital Patient Registration department, physician office setting, healthcare insurance company, revenue cycle vendor, and/or other revenue cycle related roles.
Knowledge of charity care programs as well as the various government and non-government programs.
What we offer
Medical
Prescription drug
Dental
Vision plans
Life insurance
Paid time off (full-time benefit eligible team members may receive a minimum of 14 paid time off days, including holidays annually)
Tuition reimbursement
Retirement plan benefit(s) including but not limited to 401(k), 403(b), and other defined benefits offerings