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The Patient Registration Representative is responsible for Inpatient/ Outpatient registrations for the Health System. Obtains proper patient identification, demographics and financial information to adequately register and secure the patient encounter. Responsible for POS collections as required. Maintains a constant focus on providing excellent customer service to patients/ families and a professional image.
Job Responsibility:
Monitor schedule daily for patients arriving at the department
Admit/register scheduled and non-scheduled or emergent patients for the assigned department
Conduct bedside admission on patients who are direct admits to the unit as needed
Obtain identification to assure accuracy of demographic and insurance information
Enter information in computer system with correct spelling of patient name and diagnosis, date of birth, social security number, employer, guarantor and correct medical record number
Greet patient and/or relative
Interview and obtain or recheck pertinent information
Collect co-payments or deposits as appropriate for service being rendered
Balance cash drawer as part of the end of the day process
Explain facility policies and ensure patient and/or relative understands and signs the consent for treatment, and insurance forms at the appropriate time
Comply with Medicare/Medicaid and other insurance rules and regulations
Complete MSPQ as required for admission
Attend and participate in staff training or education which relates to their position and would contribute to their knowledge
Manage inventory and release of patient valuables placed in the safe following all requirements as described in the department policy as needed
Provide coverage as requested in all areas of Admitting following established guidelines
Be knowledgeable of administrative policies, department procedures, third party coverage and required admission and insurance documents
Perform other duties or projects assigned by Management
Requirements:
High School Graduate or GED
1 or more years of experience in clerical, registration and/or customer service within a health care setting (preferred)