Patient Registration Representative-Ambulatory Surgery Center

• Performs pre-registration/registration processes, verifies eligibility and obtains authorizations, submits notifications and verifies authorizations for services
• Verifies patient's demographics and accurately inputs this information into A/D/T system, including documenting the account thoroughly in order to maximize reimbursement and minimize denials/penalties from the payor(s)
• Obtains federally/state required information and all consents and documentation required by the patient's insurance plan(s)
• Must be able to consistently meet monthly individual accuracy goal as determine by management
• Verifies and understands insurance benefits, collects patient responsibility based on estimates at the time of service or during the pre-registration process
• As assigned collection attempts may be made at the bedside
• Must be able to consistently meet monthly individual collection target as determined by management
• May provide financial counseling to patients and their families
• Explains company financial policies and provides information as to available resources
• Assists patients with applying for Medicaid
• Assists patients with completing all financial assistance programs (i.e.: basic financial assistance, enhanced financial assistance, prompt pay discount, loan program)
• Acts as a liaison between the patient, the billing department, vendors, physician offices and the payor to enhance account receivables performance and meet payment collection goals, resolve outstanding issues and/or patient concerns and maximize service excellence
• Communicates with physicians, clinical and hospital staff, nursing and Health Information Management Services to resolve outstanding issues and/or patient concerns
• Work to meet the patient's needs in financial services
• Consistently meets monthly individual productivity goal as determined by management
• Completes daily assignments/work lists, keeps electronic productivity log up to date and inputs information accurately
• Identifies opportunities to improve process and practices good teamwork
• Provides a variety of patient services and financial services tasks
• May be assigned functions such as transporting patients, may precept new hire employees, recapping daily deposits, posting daily deposits or conducting other work assignments of the Patient Financial Services team
• Performs all functions according to established policies, procedures, regulatory and accreditation requirements, as well as applicable professional standards
• Provides all customers with an excellent service experience by consistently demonstrating our core and leader behaviors each and every day

• High school diploma or GED required
• Requires knowledge of patient financial services, financial, collecting services or insurance industry experience processes normally acquired over one or more years of work experience
• Requires the ability to manage multiple tasks simultaneously with minimal supervision and to work independently
• Requires strong interpersonal, oral, and written communication skills to effectively interact with a wide range of audiences
• Strong knowledge in the use of common office software, word processing, spreadsheet, and database software are required

Previous cash collections experience is preferred