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The University of Kansas Health System Logo The University of Kansas Health System · Office Administration

Patient Registration Rep Lead

United States, Kansas City · Job Posted February 20, 2026
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Job Description

Patient Registration Representative Lead is responsible for supporting the supervisor with Inpatient/ Outpatient registrations for the Health System. Assists team members to obtain proper patient identification, demographics and financial information to adequately register and secure the patient encounter. Serves as a resource and provides training to staff in collaboration with supervisor. Maintains a constant focus on providing excellent customer service to patients/ families and a professional image. Assists supervisor with assigned projects related to improving workflow and efficiencies within the registration department.

Job Responsibility

  • Performs responsibilities of the Patient Registration Representative
  • Works as a go-between with the clinical teams and staff to resolve workflow or throughput issues of the department
  • Resolves escalated patient and or clinical issues that arise within the department
  • Monitors Missing Req. Items Work Queue’s and assigns accounts to team members as needed in collaboration with their supervision
  • Manages collection of co-payments and deposits made to the department
  • Verifies staff balance drawers daily
  • Serves as a resource and provides training to staff in collaboration with supervisor
  • Serves as an Epic “super user” for area of responsibility
  • Evaluates existing workflows and collaborates with supervisor on implementing improvements and standardization of workflows
  • Conducts staff training or education specific to their department workflows including new hire orientation and facilitating lunch and learns as needed to assist the supervisor
  • Leads the team in the absence of the supervisor or upon assignment
  • Will be required to fill in for any Departmental needs as assigned
  • Responsible for other duties or projects which are assigned by Management

Requirements

  • High School Graduate or GED
  • 3 or more years of experience admitting/patient registration, pre-registration & pre-certification, or patient accounting experience
  • 1 or more years of experience of customer service

Nice to have

  • Associates Degree in Business Management or a related field of study from an accredited college or university
  • 3 or more years of epic experience
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