Patient Registration Rep - Emergency Department Job at The University of Kansas Health System (Kansas City)

Job Description

The Patient Registration Representative is responsible for Inpatient/ Outpatient registrations for the Health System. Obtains proper patient identification, demographics and financial information to adequately register and secure the patient encounter. Responsible for POS collections as required. Maintains a constant focus on providing excellent customer service to patients/ families and a professional image.

Job Responsibility

Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department
Monitors schedule daily for patients arriving at the department for the day if applicable
Responsible for admitting/registering scheduled and non-scheduled or emergent patients for the assigned department
Conducts bedside admission on patients who are direct admits to the unit as needed
Obtains identification to assure accuracy of demographic and insurance information. Enter information in computer system with correct spelling of patient name and diagnosis, date of birth, social security number, employer, guarantor and correct medical record number
Greets patient and/or relative. Interviews and obtains or rechecks pertinent information
As required, collects co-payments or deposits as appropriate for service being rendered
Responsible to balance cash drawer as part of the end of the day process
Explains facility policies and ensures patient and/or relative understands and signs the consent for treatment, and insurance forms at the appropriate time. Clear and accurate documentation should be entered on the appropriate forms and keyed into the computer system
Complies with Medicare/Medicaid and other insurance rules and regulations
Completes MSPQ as required for admission
Attends and participates in staff training or education which relates to their position and would contribute to their knowledge
Responsible for the inventory and release of patient valuables placed in the safe following all requirements as described in the department policy as needed
Provide coverage as requested in all areas of Admitting following established guidelines
Knowledgeable of administrative policies, department procedures, third party coverage and required admission and insurance documents
Responsible for other duties or projects, which are assigned by Management. These may include special projects, telephone coverage, filing, scanning, copying and other duties as instructed

Requirements

High School Graduate or GED
1 or more years of experience in clerical, registration and/or customer service within a health care setting

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Patient Registration Rep - Emergency Department

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