Patient Portal and Technical Support Service Desk Associate Job at NTT DATA (Guadalajara)

New

Patient Portal and Technical Support Service Desk Associate

The Patient Portal and Technical Support Service Desk Associate role involves pr...

Location

Mexico , Guadalajara

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Bilingual (speaking & writing)
1 to 3 years of customer service, preferably in a contact center environment or medical environment
1 to 3 years of experience analyzing and solving customer problems
Ability to communicate technical information clearly to non-technical users
Strong organizational skills and attention to detail
High school diploma or equivalent required

Job Responsibility

Respond to incoming Patient Portal and Technical Support Service Desk calls
Provide professional and high-quality customer service to patients and users
Provide front-line technical support for all patients and users
Escalate complex technical and application issues to the appropriate teams when necessary
Identify and suggest possible improvements to patient experience and deliver exceptional customer service to all callers
Read text on computer screens for the duration of the shift
Remain at designated workspace and in the phone queue for an 8 to10-hour period with scheduled breaks
Ensure a quiet, private workspace with high speed, wired internet
Have a working cell phone for manager communication and Two-Factor Authentication

What we offer

full comprehensive benefits package that starts from your first day of employment

Fulltime

Patient Portal and Technical Support Service Desk Associate

The Technical Support Associate role involves providing essential support for pa...

Location

Mexico , Guadalajara

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Bilingual (speaking & writing)
1 to 3 years of customer service, preferably in a contact center environment or medical environment
1 to 3 years of experience analyzing and solving customer problems
Ability to communicate technical information clearly to non-technical users
Strong organizational skills and attention to detail
High school diploma or equivalent required

Job Responsibility

Respond to incoming Patient Portal and Technical Support Service Desk calls
Provide professional and high-quality customer service to patients and users through adherence to scripts, workflows and in compliance with corporate policies and procedures
Provide front-line technical support for all patients and users
Escalate complex technical and application issues to the appropriate teams when necessary
Identify and suggest possible improvements to patient experience and deliver exceptional customer service to all callers
Read text on computer screens for the duration of the shift
Remain at designated workspace and in the phone queue for an 8 to10-hour period with scheduled breaks
Ensure a quiet, private workspace with high speed, wired internet
Have a working cell phone for manager communication and Two-Factor Authentication

What we offer

Full comprehensive benefits package that starts from your first day of employment

Fulltime

New

Clinical counselling psychologist psychological therapist

The Community Treatment Teams provide services across CNTW in the more severe an...

Location

United Kingdom , Wigton; Workington; Whitehaven

Salary:

47810.00 - 54710.00 GBP / Year

Cumbria, Northumberland, Tyne and Wear NHS...

Expiration Date

April 07, 2026

Requirements

Doctoral level training in clinical psychology, including specifically models of psychopathology, clinical psychometrics and neuropsychology, two or more distinct psychological therapies and lifespan developmental psychology as accredited by the British Psychological Society and the HCPC
HCPC Registered Practitioner Psychologist or BABCP registration
Experience of specialist psychological assessment and treatment of clients across range of care settings
Experience of working with a wide variety of client groups, across the whole life course with presenting problems that reflect the full range of clinical severity
Knowledge of legislation in relation to the client group and mental health
Skills in the use of complex methods of psychological assessment, intervention and management
Skills in evidence based psychological interventions
Well-developed skills in the ability to communicate effectively, orally and in writing, complex, highly technical and/or clinical sensitive information to clients, their family, carers and other professional colleagues both within and outside the NHS
Skills in providing consultation to other professional and non-professional groups
Ability to teach and train others, using a variety of complex multimedia materials for presentations within public, professional and academic settings

Job Responsibility

To carry a caseload of Psychological Therapy clients and deliver evidence based psychological assessment and interventions to individuals, families and groups
To provide psychological assessment of clients based on the appropriate use, interpretation and integration of psychological data from a variety of sources
To use judgement in formulation and implementation of plans for the client's care, and to design and implement specific evidence-based therapy programmes
To undertake risk assessment and risk management for all clients, and to provide general advice to other professionals on psychological aspects of risk assessment and management
To communicate complex and potentially emotive information regarding the client's condition, treatment and prognosis, directly with clients, carers/relatives, and other healthcare professionals
To liaise with colleagues in the service to ensure the delivery of high-quality psychological care to clients
To provide advice and consultation to colleagues and to client, carers and support networks as required

New

Trainee Enforcement Agent

Gain a New Qualification While Making a Real Impact in the Community. Are you re...

Location

United Kingdom , Romford

Salary:

25000.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Full UK Driving Licence
Confident, calm, and articulate when engaging with the public, especially under pressure
A compassionate and empathetic approach when dealing with vulnerable individuals or sensitive situations
The ability to think clearly, act responsibly, and work independently in field-based environments
Strong accuracy in reporting, record-keeping, and handling financial transactions or sensitive data
A composed, mature, and adaptable attitude, with the ability to manage pressure and maintain focus

Job Responsibility

Deliver enforcement actions, including Liability Orders, with a focus on persistent evaders and high-profile cases
Independently manage a diverse caseload, using investigative techniques to locate individuals, assess situations, and secure payments or recover goods
Carry out in-person visits and handle sensitive conversations-including with vulnerable individuals-using empathy, professionalism, and effective conflict resolution skills
Complete accurate documentation, manage payment collections, and follow all regulatory and procedural standards
Identify and respond to sophisticated non-compliance or evasion strategies with proactive, evidence-based solutions
Conduct visits during early mornings, some evenings, and occasional weekends
Travel and overnight stays may be required depending on operational demands

What we offer

Competitive salary and uncapped commission once training is completed
Full training and support to achieve City & Guilds Certification
Generous annual leave
Enhanced family benefits, including comprehensive maternity and paternity packages
Health cash-back plan
Exclusive staff perks, including discounts on high-street shopping, travel, leisure activities, and wellness programmes
Company van, fully equipped to support your work
Fuel card and work phone
Pension scheme

Fulltime

New

Product Manager II

Microsoft’s Azure Data engineering team is leading the transformation of analyti...

Location

India , Bangalore

Salary:

Not provided

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Good experience in the software industry, with a degree in computer science or a related technical field OR equivalent experience 5+ years of technical experience in product management role
Hands-on experience with LLM APIs (e.g. OpenAI, Anthropic, Azure OpenAI) and tool use
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role
Proven experience to drive complex initiatives from concept to delivery
Strong communication skills, but also technical skills, including the ability to explain complex technical concepts clearly and to be able to discuss complex technical issues with engineering for resolutions
Good knowledge of Supply chain management and capacity planning
Good understanding of SQL, Kusto, Power BI
Experience with cloud technologies (Paas, Saas, Analytics & AI, DevOps and Networking)

Job Responsibility

Own end‑to‑end delivery of platform features for the Cosmos service, from problem definition through design, implementation and rollout
Drive the product strategy and roadmap for key areas of the Cosmos platform you own by leveraging AI
Translate customer business needs into well‑scoped program plans and engineering requirements
Drive capacity planning and Supply chain management for the Cosmos platform
Lead cross‑team execution by coordinating dependencies across engineering, operations, security, and other platform teams
Partner with engineering and live‑site teams to support operational readiness, reliability goals, and service health improvements
Manage the Incident and change management process for the Cosmos environment along with the DRI activities and define and monitor success metrics (e.g., reliability, performance, adoption, cost efficiency) for owned features
Communicate clearly with stakeholders on status, risks, decisions, and trade‑offs and contribute to a strong PM culture through documentation, design reviews, and knowledge sharing

Fulltime

New

Maintenance Assistant

Maintenance Engineer – Staybridge Suites, Newcastle. At Cycas Hospitality, we lo...

Location

United Kingdom , Newcastle upon Tyne

Salary:

12.71 GBP / Hour

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Experience in maintenance practices, such as decorating, DIY skills, basic plumbing skills and other practical skills
Good knowledge of health and safety practices
Good communication skills, dealing with contractors and service engineers
Confident and courteous manner
Basic IT skills with Microsoft applications
Good standard of education (GCSE grade C or above or 7 and above)
Good mobility as the role is of a physical nature

Job Responsibility

Assist the Maintenance Manager/Supervisor to carry out planned preventive and reactive maintenance tasks correctly and efficiently ensuring, a safe, clean and working environment for guests, visitors and the team
To maintain Staybridge Suites to a high standard throughout
Carry out short term (reactive) maintenance and repairs affecting guest bedrooms and services as a matter of urgency but adhering to all safety procedures and causing minimum disruption to guests
Respect guests' privacy at all times
Deal with complaints/problems politely and positively and make every effort to resolve them, enlisting the support of the Duty Manager/Line Manager
Liaise daily with all departments and deal appropriately with any maintenance issues raised, giving priority to those issues that compromise Health & Safety and security
Be aware of and operate the hotel security and emergency procedures
Use, operate and store all tools, equipment and materials safely and securely to comply with statutory regulations e.g. COSHH
In the absence of the Maintenance Manager/Supervisor, liaise with contractors on site to ensure that works are completed in compliance with company Health & Safety procedures
Develop good working relationships with regular external contractors

What we offer

Competitive salary and package
Exclusive employee discounted rate to IHG and Cycas hotels
Continuous paid training and development opportunities
Free healthcare plan

Parttime

New

Administration officer

Applications are invited from suitably qualified and experienced administration ...

Location

United Kingdom , Workington

Salary:

24937.00 - 26598.00 GBP / Year

Cumbria, Northumberland, Tyne and Wear NHS...

Expiration Date

March 19, 2026

Requirements

Word-processing skills at Level 3 (OCR/RSA Level 3 or equivalent qualification and/or demonstrable relevant experience) eg
NVQ Level 3 Level 3 in Business Administration (or equivalent)
Audio Typing qualification or demonstrable equivalent experience
General level of education to O-Level/ GCSE or equivalent
Knowledge of NHS Policies and Procedures
Working knowledge of Microsoft applications, including e-mail communication
Ability to maintain and update Patient Information Systems e.g. RiO
Good working knowledge of office procedures
Previous secretarial/clerical experience
Ability to uphold confidentiality at all times

Job Responsibility

Undertake a variety of admin duties as assigned by the Administration Team Lead/Administration Manager/Clinical Team Manager
Responsible for administrative functions
Facilitate excellent customer service and be confident in dealing with service users face to face as well as on the telephone
Provide a positive patient experience

!

New

Data Center Technician

As a Microsoft Data Center Technician (DCT), you will develop an understanding o...

Location

India , Jamnagar

Salary:

Not provided

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Completed High/Secondary School, GED, an apprenticeship/vocational qualification, or equivalent experience and basic knowledge of computer hardware and components.
Applicants must be currently located within commuting distance of Jamnagar.
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role.
This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Job Responsibility

Contributes to issue tracking through escalations, asking questions, and seeking guidance on timely resolution of issues from more experienced technicians.
Participates in daily safety briefings, completes required training aligned to the role and workload including safety training, complies with safety procedures (e.g., equipment use, lifting, electrical hazards, ladder/rolling stair use).
Completes assigned tickets efficiently and in alignment with Key Performance Indicators (KPIs) while meeting established Service Level Agreements (SLAs) with guidance from other technicians.
Complies with security and data management procedures and policies with guidance from other technicians and completes the required security training.
Maintains a strong client focus to understand the impact of their work when completing tickets and assigned tasks.
Contributes to a positive and effective team environment by sharing information with others, contributing to regular team meetings, asking questions, and staying apprised of the status of others' work.
Has pride and a sense of accountability for the service quality, completeness, and ownership of the data center facilities.
Embodies our culture and values.

What we offer

Training and growth opportunities including Career Rotation Programs, Diversity & Inclusion trainings and events, and professional certifications.

Fulltime

Patient Portal and Technical Support Service Desk Associate

NTT DATA

Location:
Mexico , Guadalajara

Category:
IT - Administration

Contract Type:
Employment contract

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
February 13, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Patient Portal and Technical Support Service Desk Associate

Patient Portal and Technical Support Service Desk Associate

Patient Portal and Technical Support Service Desk Associate