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Patient Operations Specialist

eucalyptus.health Logo

Eucalyptus

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Location:
Japan , Tokyo

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

This isn’t your ordinary customer support role. You won't just be executing processes or answering tickets; you'll be at the forefront of resolving patient issues and delivering high-quality care. As an Operations Specialist, you’ll be an essential part of our mission to provide outstanding support to our patients.

Job Responsibility:

  • Patient-Centric Problem Solving: take ownership of patient issues, ensuring they are resolved swiftly and effectively
  • Collaborative Partnerships: Work closely with doctors, nurses, pharmacies, and delivery partners to coordinate and deliver the best possible outcomes for patients
  • Exceeding Service Targets: Consistently meet and exceed key performance metrics, including Customer Satisfaction (CSAT), tickets solved, Average Handling Time (AHT), and other service-related goals
  • Process Improvement & Innovation: Identify opportunities to enhance services through optimized processes and automation
  • Trend Identification & Escalation: Monitor and escalate recurring issues or patterns in patient tickets to colleagues and team leaders

Requirements:

  • 3+ years of experience in Telehealth or healthcare support, customer service, tech support or other problem solving roles (e.g. travel and hospitality, financial services, e-commerce support, real estate, logistics)
  • Strong Japanese & English written and verbal communication skills, and can adapt your tone of voice to suit different patient needs
  • Passionate about solving problems and committed to creating positive outcomes for patients
  • Comfortable with technology, with strong computer skills and experience using customer service tools such as Zendesk, Zoom Phone, or LINE
  • Proactive and reliable, with a talent for anticipating next steps and following through effectively
  • Exceptional attention to detail and a commitment to delivering high-quality work
  • Genuinely interested in healthcare and wellness, and may have experience in the healthcare sector or related fields
What we offer:
  • Learning budgets (includes language learning)
  • Shadow peers in other teams
  • Wellness budgets
  • Mental health support through Employee Assistance Program
  • Annual health checks
  • Flu shots
  • Work from anywhere policy

Additional Information:

Job Posted:
April 11, 2026

Work Type:
Hybrid work
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