Patient Operations Specialist Job at Eucalyptus (Tokyo)

Operations Specialist - Cardiology

Headquartered in Phoenix, IMS Care Center is a team of 500 employees and a physi...

Location

United States , Avondale

Salary:

Not provided

Integrated Medical Services, Inc.

Expiration Date

Until further notice

Requirements

High school diploma or equivalent
Medical Assisting diploma from an accredited college or university required
At least 3 years’ experience as a Medical Assistant
Experience with office medical procedures and treatments and knowledge of insurance, managed care operations, EMR and scheduling software
Excellent verbal and written communication skills
Excellent interpersonal and customer service skills
Ability to prioritize tasks and to delegate them when appropriate
Ability to function well in a high-paced and at times stressful environment
Excellent time management skills with a proven ability to meet deadlines
Proficient with Microsoft Office Suites or related software

Job Responsibility

Manages the Vein clinic by coordinating schedules, ensuring that leg/vein patients are roomed in a timely manner, and any concerns are resolved professionally and in accordance with IMS policy and procedure
Prepares patient for exam and procedures by taking and recording vital signs, symptoms and images, sterile prep and other necessary measurements
documents in electronic medical record (EMR) accurately and efficiently
Assists providers with exams and minor in office procedures
Performs a variety of office-based duties related to patient care under the supervision of a clinician, including but not limited to coordinating scheduling, obtaining Authorizations, ordering/inventory of supplies, clean and maintain procedure rooms, obtain images, obtain consent forms, prep for procedure (patient and exam room, pre and post instructions, and other procedures as needed)
May administer medications in accordance with established policies and procedures or as directed
Uses universal sterile techniques and personal protective equipment as needed at all times to ensure compliance with OSHA regulations
Responsible for communicating test results, patient instruction regarding pre and post care to patient
Acts as a resource to clinical and non-clinical staff in order to provide optimal patient care
Provides clerical support with patient/client notification and documentation, to include but not limited to complete medical records including labs, authorizations, X-Rays, hospital records and any previous care pertaining to each patient visit

What we offer

medical insurance
dental insurance
vision insurance
short-term disability
long-term disability
life insurance
paid time off
401K plan

Fulltime

Onsite IT Support & Operations Specialist

Do you want to be the person who keeps a busy office running smoothly; the perso...

Location

Poland , Kraków

Salary:

Not provided

Keepit

Expiration Date

Until further notice

Requirements

Hands-on experience in onsite IT support or an internal IT team
Confident troubleshooting across both Windows and macOS
A natural ability to explain technical things to non-technical people patiently and clearly
Comfortable working independently and managing your own priorities in a busy office
A pragmatic, get-it-done mindset

Job Responsibility

Set up and prepare laptops and peripherals so new hires are ready to go from day one
Provide face-to-face support at colleagues' desks, troubleshooting Windows and macOS issues, docks, monitors, headsets, and cables
Own the meeting room tech: make sure screens, cameras, and conferencing tools work before every important call
Manage hardware inventory, coordinate replacements, and keep track of what's deployed where
Handle first-line support tickets for hardware, operating systems, and standard applications
Support desk moves, office reconfigurations, and new equipment rollouts as the team grows
Coordinate with vendors and internal teams to resolve issues that go beyond first-line troubleshooting
Follow and improve defined IT processes and escalation paths so nothing falls through the cracks

What we offer

Official employment – Umowa o pracę contract
4 additional working days of vacation leave per full calendar year
3 days of internal sick leave without a doctor's note
Health and Life Insurance
Employee Capital Plan (PPK)
Multisport card compensation
Coverage of professional training sessions, meetups, etc.
English-speaking club with native speakers
Polish language classes
Internet and Glasses reimbursement

Fulltime

Specialist, Patient Relations

We’re building a world of health around every individual — shaping a more connec...

Location

United States , Work at Home

Salary:

17.00 - 31.30 USD / Hour

CVS Health

Expiration Date

August 31, 2026

Requirements

High school diploma
Typically, less than 1 year of relevant experience
A problem-solving orientation and a flexible and positive attitude
An eagerness to help us build and refine our operating model
An understanding of the Medicare and Medicare Advantage programs preferred, but not required
Sales background preferred
A commitment to performing meaningful work that dramatically improves the lives of patients
Community health experience preferred
Proficient PC skills
Outstanding phone demeanor and etiquette

Job Responsibility

Learn the basics of Medicare and use knowledge to assist patients with navigating insurance issues
Educate our existing patients and encourage them to engage with us with their questions regarding their current healthcare coverage
Gain the trust of patients in an effort to properly advise them in their healthcare coverage and connect them to the appropriate resources
Serve as support for our in center Patient Relations Managers
Provide assistance to our Insurance Advisor Partners
Assist patients in navigating the healthcare system, help patients resolve medical bills inside and outside of the company (advocate for the patient)
Provide exceptional customer service
Other duties, as assigned

What we offer

Affordable medical plan options
401(k) plan (including matching company contributions)
Employee stock purchase plan
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
Paid time off
Flexible work schedules
Family leave
Dependent care resources
Colleague assistance programs
Tuition assistance

Fulltime

Specialist, Patient Programs

Our team members are at the heart of everything we do. At Cencora, we are united...

Location

Australia , East Maitland

Salary:

Not provided

Cencora

Expiration Date

Until further notice

Requirements

Professional education or University degree in Life Science
At least 1 year’s experience in health science related discipline
Ability to prioritize and manage own time and tasks
Ability to manage internal and external (client) relationships on operational / day-to-day working level as well as client's team lead level
Good communication skills (written and verbally)
capability to point out issues and provide potential options for solution in the area of expertise
English business fluent & local language (as appropriate)

Job Responsibility

Patient Programs phone line and email coverage
Detect and report Adverse Events and Product Quality Complaints
Manage Patient Programs as defined in project-specific documents
Data entry and Quality Control
Perform reconciliation with clients and applicable partners
Interact with customers as needed (e.g. meetings, client visits, day to day case processing, etc.)
Complete monthly/quarterly metrics and Key Performance Indicators in Excel spreadsheets
Support the Program Manager or Team Lead with all necessary information related to the specific project/program, as needed
Writing/Review of procedural documents such as Working Instructions, Standard Operating Procedures, Working Procedures, Templates etc. for PharmaLex Patient Program projects
Program Management Support

Parttime

Legal Operations Specialist

We’re a fast-growing tech company expanding into new areas, and our teams rely o...

Location

United States , South Jordan

Salary:

Not provided

Cricut

Expiration Date

Until further notice

Requirements

1–2 years of experience in Legal Operations, Contracts Management, Procurement support, Compliance, or a similar corporate operational role
Bachelor’s degree (or equivalent experience) with a strong academic or performance record
Ability to prioritize effectively, adapt to shifting demands, manage multiple tasks, and follow through consistently
Strong attention to detail, organization, and accuracy
Excellent verbal and written communication skills, with the ability to collaborate effectively across all levels of the company
Ability to work independently with minimal supervision while staying adaptable, patient under pressure, and proactive
High proficiency in Microsoft Word and Excel

Job Responsibility

Assist with organizing and maintaining contract files by storing and applying metadata within the company’s document repository and Contract Lifecycle Management (CLM) system
Coordinate contract signatures using the company’s preferred electronic signature tool
Generate reports for contract sponsors upon request, including standard monthly tracking reports
Monitor and follow up on contract related milestones, such as auto-renewals and expirations
Draft basic contract amendments using approved company templates
Provide quick, frontline CLM support to cross functional business partners
Initiate and track Purchase Order (PO) submissions within the company’s procurement system
Support internal partners through the PO process, acting as a primary point of contact for routine PO status and balance inquiries
Assist with vendor due diligence tasks, as requested
Provide additional procurement or vendor-related support aligned to team needs

What we offer

competitive Medical, Dental, and Vision coverage
a 401(k) match
generous PTO
tuition reimbursement
a yearly lifestyle stipend to support your wellness and passions
exclusive employee discounts

Fulltime

Operations Specialist

This is an opportunity to drive the growth of our corporate mental health soluti...

Location

Italy , Milan

Salary:

Not provided

Unobravo

Expiration Date

Until further notice

Requirements

3–5 years of experience in Operations, Service Operations or Program Management (preferably in high-volume scale-ups)
Experience working in fast-paced, high-variability operational environments
Strong familiarity with operational metrics, SLAs, and structured workflows
Proven experience coordinating cross-functional stakeholders
Strong problem-solving skills, with a structured approach to root-cause analysis and continuous improvement
Strong analytical mindset with a strong bias toward execution
Fluency in English
Fluency in Italian

Job Responsibility

Monitor daily operational performance through dedicated dashboards
Proactively identify delays, bottlenecks, and SLA breaches across the patient journey
Manage and resolve operational issues related to patient–therapist matching, session scheduling, payments, and invoicing
Trigger corrective actions and targeted follow-ups to prevent drops and care discontinuity
Lead root-cause analysis for recurring issues and implement preventive improvements to reduce reoccurrence
Collaborate closely with the Clinical team on clinically related topics and signals
Work closely with local operations coordinators to manage location-specific operational issues and ensure smooth service delivery
Define, maintain, and monitor SLAs, alerts, and operational thresholds
Contribute to capacity planning, hiring needs, and continuous process improvement
Prepare and share the End-of-Day (EOD) operational report

What we offer

Work from anywhere within your country of hire
Home workstation budget
Up to two coworking sessions per month
Exclusive discounts on psychotherapy sessions
Company retreats, team-building experiences, nationwide aperitivo parties
Free access to our language platform
Birthday Off
An additional day off for World Mental Health Day
Inclusive Parental Leave

Fulltime

Patient Services Specialist 2

Location

United States , Dallas

Salary:

Not provided

Baylor Scott & White Health

Expiration Date

Until further notice

Requirements

EDUCATION - H.S. Diploma/GED Equivalent
EXPERIENCE - 1 Year of Experience
Strong listening, interpersonal and communication (oral and written) skills, and professional, pleasant and respectful telephone etiquette
Ability to adapt communication style to suit different audiences
Empathetic listener, sensitive, upbeat, optimistic, articulate, gracious and tactful
Knowledge of patient registration procedures and documentation
Knowledge of medical insurance claims procedures and documentation
Needs to have thorough understanding of the Out of Network process
Skilled in the use of personal computers and related software applications
Skilled in preparing and maintaining patient records

Job Responsibility

Assists patients and other visitors by performing patient related duties to include check-in or check-out, scheduling, insurance verification and answering and responding to phones inquiries
Arranges follow-up visits and referral appointments
Registers patients by collecting and verifying insurance information
Verifies patient demographics and enters changes into computer system
Directs patients to appropriate waiting areas
Accepts payments for physician/clinic services according to established guidelines
Posts payments and enters charges into computer utilizing appropriate codes
Generates daily payment reports and verifies cash drawer against report
Provides accurate patient, medical, financial or procedural information to patients or approved outside entities
Discusses financial arrangements with patients, as requested

What we offer

Immediate eligibility for health and welfare benefits
401(k) savings plan with dollar-for-dollar match up to 5%
Tuition Reimbursement
PTO accrual beginning Day 1

Fulltime

New

Patient Services Specialist

As a Patient Services Specialist (Mail to Patient Specialist), you will support ...

Location

United States , Houston

Salary:

17.70 USD / Hour

Baxter

Expiration Date

Until further notice

Requirements

High school diploma or equivalent
Experience in a call center, customer service, inventory control, healthcare operations, or related environment
Experience using computer applications, including Microsoft Office products
Experience managing customer records, order processing, enrollment processing, or shipment tracking activities
Knowledge of digital telephone systems and customer management tools
Ability to work with medical, patient, shipment, and account documentation while maintaining accuracy

Job Responsibility

Process and verify Mail to Patient product shipments, including shipment tracking and documentation activities
Coordinate with shipping carriers and courier services to support product delivery, returns, and logistics inquiries
Manage patient enrollments, account follow-up activities, and activation-related documentation within company systems
Respond to inbound phone calls, emails, and voicemail inquiries related to shipments, enrollments, product usage, and account support
Communicate with healthcare providers, patients, and internal partners regarding enrollment status, missing information, and shipment updates
Maintain accurate records of customer interactions, shipment activity, enrollments, and account correspondence
Support recycling program operations, including processing and shipping recycling materials
Identify and escalate customer or patient complaints, enrollment issues, or operational concerns in accordance with established procedures

What we offer

Medical and dental coverage that start on day one
Insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance
Employee Stock Purchase Plan (ESPP)
401(k) Retirement Savings Plan (RSP)
Flexible Spending Accounts
Educational assistance programs
Paid holidays
Paid time off ranging from 20 to 35 days based on length of service
Family and medical leaves of absence
Paid parental leave

Fulltime

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Patient Operations Specialist

Job Description

Job Responsibility

Requirements

What we offer

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