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Patient Operations Lead

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Eucalyptus

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Location:
Canada , Toronto

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Category:
Health and Beauty

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Join us as we launch Eucalyptus’s most ambitious international expansion and build something from the ground up with massive growth potential, alongside a world-class team that’s already proven the model across multiple markets. This is your chance to own a key part of our next chapter and help millions of Canadian women access life-changing healthcare.

Job Responsibility:

  • Lead and scale our Canadian patient support operations: Manage and grow a team of patient support agents, and medical operations staff
  • Ensure performance through KPIs, 1:1s, and coaching
  • Design and optimise operational workflows: Improve coordination between support, clinical, and pharmacy teams to drive faster, more effective patient outcomes. Identify bottlenecks and implement scalable processes
  • Act as the escalation point for critical issues: Lead resolution of high-impact patient issues and implement long-term solutions to prevent recurrence
  • Drive performance through data: Build dashboards, conduct root-cause analyses, and make data-backed recommendations that improve quality and efficiency
  • Support cross-functional expansion projects: Partner with product, ops, and growth to successfully and efficiently scale our Canada business

Requirements:

  • 4-5+ years of experience in operations, support, or customer service — ideally in a fast-paced or regulated environment (e.g. healthtech, consumer startups, or logistics)
  • Team leadership experience — you’ve managed or mentored others before and are excited to grow into a larger people management role
  • Fluency in English — you’ve got excellent written and verbal communication skills to explain complex issues in a simple way
  • Strong analytical and problem-solving skills — you own the ability to quickly diagnose issues and implement solutions that are data-driven
  • you should be highly adept at modelling solutions in Excel / Google sheets
  • Highly organised and adaptable — you’re proactive, detail-oriented, and able to manage shifting priorities
  • Empathetic and patient-first mindset — you’re passionate about helping people and improving their experience at every step

Nice to have:

  • Experience working in digital health, telemedicine, or healthcare services
  • Familiarity with ticketing systems (e.g. Zendesk) or patient care tools
  • Exposure to hiring, workforce planning, or scheduling
  • Fluency in French
What we offer:
  • Make real impact, fast
  • You’ll work with others who are incredibly passionate about what they do
  • You’ll be part of the pioneering Canadian Eucalypts - you’ll be a big part and influence in building and establishing Euc’s local identity and culture as a company
  • You’ll be supported to accelerate your career - Regular feedback alongside our bi-annual performance reviews. We’re committed to helping every Eucalypt reach their full potential

Additional Information:

Job Posted:
December 08, 2025

Employment Type:
Fulltime
Work Type:
Hybrid work
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