Patient Operations Lead Job at Eucalyptus (Toronto)

Clinic Patient Representative Lead - Specialty Cardiology

Serves as liaison between Manager, Associates, and patients. Responsible for wor...

Location

United States , Longview

Salary:

Not provided

CHRISTUS Health

Expiration Date

Until further notice

Requirements

High School Diploma

Job Responsibility

Serves as liaison between Manager, Associates, and patients
Responsible for work assignment and scheduling of assigned staff
Trains and orients assigned staff in accordance with established policies and procedures
Assists with evaluating performance of assigned staff and participates in coaching sessions
Informs manager of performance issues with assigned staff
Informs manager of patient and operational issues
May be responsible for inventory and ordering of office and/or medical supplies
Processes and enters charge information into database
Completes billing process and distributes billing information
Verifies insurance benefits and assists with referrals

Fulltime

Patient CRM & Omnichannel Engagement Lead

BioMarin is seeking a dynamic and experienced leader to serve as Associate Direc...

Location

United States , San Rafael

Salary:

155000.00 - 213070.00 USD / Year

BioMarin Pharmaceutical

Expiration Date

Until further notice

Requirements

Bachelor's degree in Life Sciences, Business, Marketing, or related field
advanced degree preferred
8+ years of experience in patient CRM, digital marketing, DTC & omnichannel engagement, or related roles in the pharmaceutical or biotech industry
Deep hands-on experience with Salesforce Health Cloud or equivalent patient CRM platforms
Deep understanding of patient services and hub processes
Rare disease experience in pharma digital and marketing practices
Demonstrated success managing omnichannel engagement programs for patients or consumers, from strategic planning to tactical execution
Experience with working with or in Patient Services driving patient engagements, support programs and DTC campaign management and driving digital insights
Experience working cross-functionally with Commercial, Patient Services, Medical Affairs, and Compliance teams
Strong understanding of data privacy and regulatory considerations in patient-facing programs

Job Responsibility

Drive the strategic development, roadmap and delivery of patient CRM and patient omnichannel capabilities using Salesforce Health Cloud
Serve as the global product owner for patient-facing CRM tools, including design, enhancements, configuration, data flows, connections, and lifecycle governance – including business configuration and administration as needed
Ensure capabilities and processes are compliant, scalable, and aligned with regional/local regulatory requirements and privacy policies (e.g., HIPAA, GDPR)
Co-create omnichannel engagement strategies with Patient Services, Brand, and Market Access teams to deliver timely, relevant, and compliant messaging across channels (email, SMS, portals, call center, digital hubs, etc.)
Translate patient journey insights into omnichannel touchpoint design and integrated campaign planning
Collaborate with field teams, patient services, care coordinators, marketing and field leadership to ensure CRM and omnichannel strategies are aligned with real-world patient engagement needs, field workflows, and executional realities
Create scalable global patient omnichannel and patient engagement frameworks for Business Units and regional teams to localize and execute
Work in close alignment with Business Units, Markets, and cross-functional partners (Patient Services, Field, Compliance, Data Privacy) to enable omnichannel strategies that meet patient and business needs
Collaborate with IT on any enterprise integration, data security, and enterprise system alignment
Liaise with Global Privacy, Legal, and Compliance to embed appropriate standards and review processes

What we offer

company-sponsored medical, dental, vision, and life insurance plans
paid time off
discretionary annual bonus
discretionary stock-based long-term incentives

Fulltime

Director of Patient Growth

Our client is a growing healthcare organization seeking a Director of Patient Gr...

Location

United States

Salary:

190000.00 - 280000.00 USD / Year

80Twenty

Expiration Date

Until further notice

Requirements

7+ years in sales, patient services, or related operations roles
Experience leading and scaling teams
Strong track record improving conversion and customer experience
Comfortable owning processes, metrics, and change initiatives

Job Responsibility

Lead and optimize patient onboarding and appointment conversion processes
Manage and develop a remote customer success team
Improve workflows, performance tracking, and operational rigor
Partner cross-functionally with Marketing, Clinical, and Technology teams
Use data and CRM tools to drive continuous improvement

Fulltime

Patient Experience Director

Our client, a healthcare provider is seeking a permanent Patient Experience Dire...

Location

United States , West Lake Hills, Texas

Salary:

100000.00 - 110000.00 USD / Year

Beacon Hill

Expiration Date

Until further notice

Requirements

Degree required
5+ years of experience in patient services, or healthcare operations
Strong leadership and coaching abilities
Exceptional communication and conflict resolution skills
Experience in patient relations, service recovery, and healthcare front office operations

Job Responsibility

Supervise and mentor PRMs to ensure consistency, accountability, and professional growth
Oversee patient feedback channels (e.g., Podium), analyze trends, and lead improvement initiatives
Serve as the escalation point for complex non-clinical patient concerns
Champion patient experience strategies and service recovery processes across facilities
Establish best practices for the PRM staff
Partner with FAs and PSR Leads to ensure consistent execution of front office workflows and documentation standards
Partner with PRMs and billing teams to resolve front-end issues and streamline processes
Ensure staff are trained, equipped, and supported to deliver efficient, patient-centered service
Lead monthly PSR Lead meetings to address operational updates and training needs
Partner with PRMs to update SOPs quarterly for front office and patient service operations

What we offer

benefits after 30 days of employment

Fulltime

Patient Services Lead - Clinical Operations

The Patient Services Lead provides a key leadership function within the Operatio...

Location

United Kingdom , Chichester

Salary:

30000.00 - 32500.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Proven hands-on managerial or leadership experience, including holding probation meetings and appraisals
Leadership & Team Support – Ability to motivate, develop and guide team members effectively
Organisation & Time Management – Strong ability to manage workloads, prioritise and meet deadlines
Communication – Clear, confident, empathetic and professional communicator
Attention to Detail – High accuracy in documentation, data handling and reporting processes
Customer Service Orientation – Commitment to delivering a positive and supportive patient experience
Problem Solving – Proactive in identifying issues and implementing practical solutions
Teamwork & Collaboration – Cooperative approach within a fast-paced and growing service
Adaptability – Comfortable working within evolving processes and service demands
Discretion – Trusted to handle sensitive information with professionalism and confidentiality

Job Responsibility

Line manage, support and develop the team of Patient Services Coordinators
Conduct regular 1:1s, provide constructive feedback and guide performance and development
Support onboarding and training of new team members within the Patient Services function
Lead probation reviews, setting goals and monitoring progress
Foster a positive, collaborative and supportive team environment
Conduct or participate in any formal meetings required as the line manager
Oversee the accurate, timely and high-quality production of patient reports using our software, Semble
Ensure coordinators maintain accurate tracking tools, documentation and workflow systems
Monitor workload distribution and report queues to maintain efficient turnaround times
Support the quality assurance of reports, checking for accuracy, consistency and adherence to standards

Fulltime