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Luna Logo Luna · Call Center

Patient Onboarding Associate

United States 16.00 USD / Hour · Job Posted February 18, 2026
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Job Description

Join our amazing team and start your career with Luna as a Part- Time Onboarding Associate! Are you ready to kick-start your career in a dynamic and rewarding role? Luna Physical Therapy is seeking a motivated and customer-oriented individual to join us as an Onboarding Associate. As an Onboarding Associate, you will be the first point of contact for our new and existing patients, responsible for answering incoming calls and scheduling appointments with our network of physical therapists. We are looking for someone part time who can work efficiently, demonstrate exceptional communication skills, and maintain a high level of professionalism to ensure outstanding customer service and patient satisfaction. Join Luna and be a part of our mission to deliver quality care and support to our patients.

Job Responsibility

  • Manage the registration, scheduling, and rescheduling processes for new and existing patients
  • Ensure accurate record management by obtaining and communicating relevant patient information, such as identification, patient history, insurance details, missed appointment policy, therapist arrival instructions, and intake forms
  • Receive, screen, and coordinate telephone calls from healthcare providers
  • Proactively make outbound calls and send emails to patient leads.

Requirements

  • Office Admin experience, 1 year required
  • Demonstrates a high level of customer service and interpersonal communication skills
  • Call/Contact center or other high call volume experience, 1 year preferred
  • Proficient with Google Suite
  • Highly detail-oriented
  • Ability to multi-task in a fast-paced work environment
  • High School Diploma or equivalent
  • Must be able to work in the US without restriction
  • Candidates must have reliable, high-speed internet to perform the duties of this remote role. Additionally, a backup internet option is required to ensure uninterrupted connectivity in case of outages.

What we offer

  • Part time hours - Work a consistent, fixed schedule! We have a variety of part-time shifts, and your schedule will remain the same each week, providing stability and work-life balance
  • A fun collaborative and supportive work environment with a fast-growing, innovative company
  • Realistic growth opportunities
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