Patient Onboarding Associate Job at Luna

New

Clinical Nursing Supervisor (RN) - Oncology

Clinical Nursing Supervisor (RN) for Oncology department. Provides support in th...

Location

United States , Hazel Crest; Chicago

Salary:

41.10 - 61.65 USD / Hour

Advocate Health Care

Expiration Date

Until further notice

Requirements

Nurse, Registered (RN) licensure
Demonstrates independent problem solving and critical decision making
Knows when to obtain additional resources when required
Holds clinical staff accountable to AMG rooming standards
Ensures timely management of EMR tasks, overdue orders, test result follow-up and other patient follow-up
Demonstrates appropriate action and takes a lead role in emergency situations
Assures timely response to emergency calls by staff
Identifies, evaluates, and resolves potential safety problems
including equipment maintenance issues
Ensures monthly office inspection checklist and other required audits are conducted in a timely manner

Job Responsibility

Clinical Care and Health Outcomes - Provides support in the delivery of quality clinical care
Works closely with healthcare team and physician to assure triage, telephone assessments, home therapies and patient visits are consistent with established guidelines and followed by the healthcare team
Takes a lead role in assisting the clinical team to meet/exceed CI goals
Assists physicians and associates in managing patient registries
Patient Satisfaction and Operations - Collaborates with the manager/director and physician leadership to maintain an environment that is patient centered
Monitors data on a monthly basis, reviews with clinical staff, and physicians and jointly develops improvement plans
Holds self and others accountable to adherence to AMG Service Standards, Behaviors of Excellence, AIDET and MVP
Participates and promotes activities to evaluate and improve processes that will contribute to patient satisfaction
Conducts frequent assessments of patient flow
Takes appropriate steps to reduce wait times and to keep patients informed of delays

What we offer

Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program
Premium pay such as shift, on call, and more based on a teammate's job
Incentive pay for select positions
Opportunity for annual increases based on performance

Fulltime

New

Bilingual Patient Onboarding Associate

Join our amazing team and start your career with Luna as a Part- Time Bilingual ...

Location

United States

Salary:

17.00 USD / Hour

Luna

Expiration Date

Until further notice

Requirements

Office Admin experience, 1 year required
Demonstrates a high level of customer service and interpersonal communication skills
Call/Contact center or other high call volume experience, 1 year preferred
Proficient with Google Suite
Highly detail-oriented
Ability to multi-task in a fast-paced work environment
High School Diploma or equivalent
Must be able to work in the US without restriction
Fluent in both English and Spanish
Candidates must have reliable, high-speed internet to perform the duties of this remote role

Job Responsibility

Manage the registration, scheduling, and rescheduling processes for new and existing patients
Ensure accurate record management by obtaining and communicating relevant patient information
Receive, screen, and coordinate telephone calls from healthcare providers
Proactively make outbound calls and send emails to patient leads
Provide bilingual patient support (English/Spanish) for scheduling, reschedules, and cancellations

What we offer

Part time hours - Work a consistent, fixed schedule
A fun collaborative and supportive work environment with a fast-growing, innovative company
Realistic growth opportunities

Parttime

New

Bilingual Patient Onboarding Associate

Location

United States

Salary:

Not provided

Luna

Expiration Date

Until further notice

Requirements

Fully fluent in both English and Spanish (speaking, reading, and writing) and able to confidently assist patients in both languages by phone and in writing
At least 6 months experience in a healthcare, medical billing, or patient-facing customer service role (such as a doctor’s office, therapy clinic, hospital, or medical call center)
Able to commit to two weeks full time training for the first three weeks (6 hours per day, Monday to Friday)
Currently living in the US and able to work in the US without restriction

Parttime

New