Patient Navigator Team Lead

A critical role that will oversee a team made up of geographically aligned Patient Navigators (PN). Our Patient Navigators are our front-line customer service roles that provide support for our patients, caregivers, health care professionals and other external vendors. This role will support and lead the PNs as they compliantly manage our consented patients through onboarding, access and certain ongoing phases of the patient journey when prescribed GSK products. The Patient Navigator Team Lead will report to the Director, Patient Experience Operations and will manage their team with a focus on delivering an excellent patient experience through real-time performance observation, feedback and coaching, clear data-driven performance measurements and ensuring compliance with all GSK policies, Operating Procedures, and Business Rules. The PN Team Lead will work cross functionally with all of Market Access, Access and Reimbursement Field Teams, training / quality partners, and other vendors and GSK internal stakeholders.