Patient Liaison Job at 360 Resourcing Solutions (Maidstone)

Patient Access Liaison

In this vital role you will provide logistical, non-medical educational assistan...

Location

United States , New York City; Brooklyn; Manhattan

Salary:

178336.00 - 201298.00 USD / Year

Amgen

Expiration Date

Until further notice

Requirements

Doctorate degree and 2 years of patient services, and/or access and reimbursement, experience
Master's degree and 4 years of patient services, and/or access and reimbursement, experience
Bachelor's degree and 6 years of patient services, and/or access and reimbursement, experience
Strong knowledge and demonstrated history of access and reimbursement for buy and bill/infused pharmaceutical products is required
Scientific background and ability to learn product and disease information
Nursing or other clinical background a plus
Access and reimbursement for buy and bill products
Orphan or Rare disease experience
Familiarity with HIPAA guidelines and FDA requirements
Familiarity with and Adherence to internal and OIG Compliance guidelines a must

Job Responsibility

Provide logistical, non-medical educational assistance to patients and caregivers as well as office and site of care staff
Educate on next steps required to gain access to therapy
Maintain relationships with patients and families, and by extension physicians and their staff and cross-functional partners to support ongoing compliance with therapy
Work with numerous internal teams to facilitate and improve patient access to insurance, medications, financial support, resources and more
Secure written or electronic patient HIPAA for patients in the assigned geography
Develop relationships with patients and caregivers by engaging via phone, text, email, virtual or in person connections
Assess individual needs of the patient and develop an appropriate education and resource plan of action
Educate the patient on UPLIZNA coverage based on their benefits and the steps needed to gain prior authorization
Provide information on co-pay assistance programs, national foundations, and free drug programs
Provide proactive education to prescribers and sites of care upon patient enrollment on coverage for Horizon rare disease therapies

What we offer

Comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts
A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan
Stock-based long-term incentives
Award-winning time-off plans and bi-annual company-wide shutdowns
Flexible work models, including remote work arrangements, where possible

Fulltime

Patient Access Liaison

Join Amgen’s Mission of Serving Patients. At Amgen, if you feel like you’re part...

Location

United States , Jacksonville; Orlando; Miami

Salary:

178336.00 - 201298.00 USD / Year

Amgen

Expiration Date

Until further notice

Requirements

Doctorate degree and 2 years of patient services, and/or access and reimbursement, experience
Master's degree and 4 years of patient services, and/or access and reimbursement, experience
Bachelor's degree and 6 years of patient services, and/or access and reimbursement, experience
Scientific background and ability to learn product and disease information
Nursing or other clinical background a plus
Access and reimbursement for buy and bill products
Orphan or Rare disease experience
Familiarity with HIPAA guidelines and FDA requirements
Familiarity with and Adherence to internal and OIG Compliance guidelines a must
Ability to handle difficult patient cases and resolve hurdles

Job Responsibility

Provide logistical, non-medical educational assistance to patients and caregivers as well as office and site of care staff
Educate on next steps required to gain access to therapy
Maintain relationships with patients and families, and by extension physicians and their staff and cross-functional partners to support ongoing compliance with therapy
Work with numerous internal teams to facilitate and improve patient access to insurance, medications, financial support, resources and more
Secure written or electronic patient HIPAA for patients in the assigned geography
Develop relationships with patients and caregivers by engaging via phone, text, email, virtual or in person connections
Assess individual needs of the patient and develop an appropriate education and resource plan of action
Educate the patient on UPLIZNA coverage based on their benefits and the steps needed to gain prior authorization
Provide information on co-pay assistance programs, national foundations, and free drug programs
Provide proactive education to prescribers and sites of care upon patient enrollment on coverage for Horizon rare disease therapies, common prior authorization requirements, and coding and billings requirements

What we offer

Comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts
A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan
Stock-based long-term incentives
Award-winning time-off plans and bi-annual company-wide shutdowns
Flexible work models, including remote work arrangements, where possible

Fulltime

New

Patient Liaison

The Patient Liaison serves as the primary point of contact for patients, ensurin...

Location

United Kingdom , Colchester

Salary:

24000.00 - 30000.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Previous experience working as a patient liaison in the healthcare industry is desirable
Sales experience and working on KPIs and targets is mandatory
Strong working knowledge of all Microsoft Office (Outlook, Word, Excel, PP)
Proficiency with computer programs and technology, including electronic medical records systems
Strong communication and interpersonal skills, with the ability to build relationships and effectively communicate with patients, families, and healthcare professionals
Problem-solving and conflict-resolution skills, with the ability to handle complex and emotionally charged situations
Strong organisational and time management skills, with the ability to manage multiple tasks and prioritise effectively
Ability to work well under pressure and in a fast-paced environment

Job Responsibility

Perform welcome calls for patients 48 hours prior to their initial appointments
Welcome patients on the day of their initial consultation and ensure a seamless experience throughout their appointment
Learning and participating in the Service Excellence approach to customer and patient service
Build a rapport with your patients, acting as their primary point of contact for any questions or concerns
Schedule, reschedule, and confirm patient appointments
Participate in weekly PL meetings to discuss challenges, share ideas, and review conversion strategies
Provide information to patients regarding their appointments, procedures, and other queries
Ensure consultant has all patient information needed to consent patients on clinic days

What we offer

Pension
33 days annual leave inclusive of bank holidays
Private Health
Generous matched pension contributions
Flexible working and SMART working schemes
Funded training and development
Celebrating your anniversaries
Annual STAR awards
Blue Light Card (amazing discounts online and on the high street)
Free laser eye treatment for you and 20% discount for friends and family

Parttime

New

Patient Liaison

Optegra has an exciting new opportunity for an experienced Patient Liaison to jo...

Location

United Kingdom , Brighton

Salary:

24000.00 - 30000.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Previous experience working as a patient liaison in the healthcare industry is desirable
Sales experience and working on KPIs and targets is mandatory
Strong working knowledge of all Microsoft Office (Outlook, Work, Excell, PP)
Proficiency with computer programs and technology, including electronic medical records systems
Strong communication and interpersonal skills, with the ability to build relationships and effectively communicate with patients, families, and healthcare professionals
Problemsolving and conflict-resolution skills, with the ability to handle complex and emotionally charged situations
Strong organisational and time management skills, with the ability to manage multiple tasks and prioritise effectively
Ability to work well under pressure and in a fastpaced environment

Job Responsibility

Perform welcome calls for patients 48 hours prior to their initial appointments
Welcome patients on the day of their initial consultation and ensure a seamless experience
Learning and participating in the Service Excellence approach
Build a rapport with your patients, acting as their primary point of contact
Schedule, reschedule, and confirm patient appointments
Participate in weekly PL meetings to discuss challenges, share ideas, and review conversion strategies
Provide information to patients regarding their appointments, procedures, and other queries
Ensure consultant has all patient information needed to consent patients on clinic days

What we offer

Pension
33 days annual leave inclusive of bank holidays
Private Health
Generous matched pension contributions
Flexible working and SMART working schemes
Funded training and development
Celebrating your anniversaries
Annual STAR awards
Blue Light Card (amazing discounts online and on the high street)
Free laser eye treatment for you and 20% discount for friends and family

Parttime

New

Patient Liaison

Optegra has an exciting new opportunity for an experienced Patient Liaison to jo...

Location

United Kingdom , Maidstone

Salary:

24000.00 - 30000.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Previous experience working as a patient liaison in the healthcare industry is desirable
Sales experience and working on KPIs and targets is mandatory
Strong working knowledge of all Microsoft Office (Outlook, Work, Excell, PP)
Proficiency with computer programs and technology, including electronic medical records systems
Strong communication and interpersonal skills, with the ability to build relationships and effectively communicate with patients, families, and healthcare professionals
Problemsolving and conflict-resolution skills, with the ability to handle complex and emotionally charged situations
Strong organisational and time management skills, with the ability to manage multiple tasks and prioritise effectively
Ability to work well under pressure and in a fastpaced environment

Job Responsibility

Perform welcome calls for patients 48 hours prior to their initial appointments
Welcome patients on the day of their initial consultation and ensure a seamless experience
Learning and participating in the Service Excellence approach to customer and patient service
Build a rapport with your patients, acting as their primary point of contact
Schedule, reschedule, and confirm patient appointments
Participate in weekly PL meetings to discuss challenges, share ideas, and review conversion strategies
Provide information to patients regarding their appointments, procedures, and other queries
Ensure consultant has all patient information needed to consent patients on clinic days

What we offer

Pension
33 days annual leave inclusive of bank holidays
Private Healthcare
Flexible working and SMART working schemes
Funded training and development
Celebrating your anniversaries
Annual STAR awards
Blue Light Card (amazing discounts online and on the high street)
Free laser eye treatment for you and 20% discount for friends and family
24/7 GP appointments, free Physio and counselling

Parttime

New

Patient Health Benefits Counselor

Accountable for making decisions supported by policy based on confidential finan...

Location

United States , Lehi

Salary:

18.00 - 27.23 USD / Hour

American Nursing Care

Expiration Date

Until further notice

Requirements

6 Months healthcare experience
Knowledge of ICD and CPT coding
Medical terminology with good customer service skills
High School Diploma or GED required

Job Responsibility

Accountable for making decisions supported by policy based on confidential financial information both from the facility and from patients to determine qualification for CICP (as applicable), Charity programs, or payment arrangements
Utilizes scheduling and registration information to verify coverage and authorization for all scheduled procedures
After verification of benefits and authorization, populates price estimate tool to decide patient portion
Makes calls to patients, doctor's offices, and hospital departments to gather sufficient information to obtain authorization and benefits Collection of patient portion
Acts as a liaison between the patients, physicians, patient clinics, case management, centralized billing office, third party Medicaid eligibility vendor and community agencies
Must demonstrate accurate documentation electronically on account information and updates in a timely manner
Screens self-pay patients to make the determination of eligibility for CICP (as applicable), Charity programs, or payment arrangements
Interacts with the Victims Compensation representative through the District Attorney's office and CBO for payment of patient bills
Obtains pre-certification and benefits from insurance companies for the admission or expected admission of a patient to comply with the rules and regulations of the patient's insurance carrier
Acts as hospital liaison between insurance companies, case managers, central business office, third party Medicaid eligibility vendor and registration

What we offer

medical, prescription drug, dental, vision plans, life insurance, paid time off (full-time benefit eligible team members may receive a minimum of 14 paid time off days, including holidays annually), tuition reimbursement, retirement plan benefit(s) including, but not limited to, 401(k), 403(b), and other defined benefits offerings

Fulltime

New

Patient Health Benefits Counselor

You have a purpose, unique talents and NOW is the time to embrace it, live it an...

Location

United States , Centennial

Salary:

18.00 - 27.23 USD / Hour

American Nursing Care

Expiration Date

Until further notice

Requirements

6 Months healthcare experience
Knowledge of ICD and CPT coding
Medical terminology with good customer service skills
High School Diploma or GED required
CPR Certification (as required by facility)

Job Responsibility

Accountable for making decisions supported by policy based on confidential financial information to determine qualification for CICP, Charity programs, or payment arrangements
Utilizes scheduling and registration information to verify coverage and authorization for all scheduled procedures
After verification of benefits and authorization, populates price estimate tool to decide patient portion
Makes calls to patients, doctor's offices, and hospital departments to gather sufficient information to obtain authorization and benefits Collection of patient portion
Acts as a liaison between the patients, physicians, patient clinics, case management, centralized billing office, third party Medicaid eligibility vendor and community agencies
Must demonstrate accurate documentation electronically on account information and updates in a timely manner
Screens self-pay patients to make the determination of eligibility for CICP, Charity programs, or payment arrangements
Interacts with the Victims Compensation representative through the District Attorney's office and CBO for payment of patient bills
Obtains pre-certification and benefits from insurance companies for the admission or expected admission of a patient to comply with the rules and regulations of the patient's insurance carrier
Acts as hospital liaison between insurance companies, case managers, central business office, third party Medicaid eligibility vendor and registration

What we offer

medical
prescription drug
dental
vision plans
life insurance
paid time off
tuition reimbursement
retirement plan benefit(s) including, but not limited to, 401(k), 403(b), and other defined benefits offerings

Fulltime

New

Customer Navigator

We are looking for a dedicated Customer Navigator to join our team in Palo Alto,...

Location

United States , Palo Alto

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Proven experience in customer service, preferably in a healthcare or related field
Strong communication skills with the ability to address diverse patient needs effectively
Proficiency in Microsoft Excel and Word for record keeping and scheduling
Familiarity with healthcare compliance and safety standards
Ability to schedule appointments and manage related administrative tasks
Capacity to handle sensitive information with confidentiality and professionalism
Demonstrated leadership and teamwork skills in a fast-paced environment
Knowledge of public relations and liaison practices to enhance patient experiences

Job Responsibility

Act as a non-clinical liaison to support patients before, during, and after their interactions with medical facilities
Assist patients and guests with transportation information, including details about campus shuttles
Coordinate and schedule physician appointments and care for both inpatient and outpatient services
Facilitate communication between patients, guests, and departments to address concerns and ensure proper follow-up
Provide guidance to patients navigating the healthcare system, ensuring clarity and ease during their experience
Uphold safety and quality standards while maintaining sensitivity to cultural diversity and patient rights
Support compliance with National Patient Safety Goals and participate in ongoing education and training
Execute patient care practices aligned with organizational standards and frameworks
Maintain accurate records and summaries of patient interactions to ensure seamless communication
Promote teamwork and respect within all interactions to enhance the patient and guest experience

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Parttime

Patient Liaison

360 Resourcing Solutions

Location:
United Kingdom , Maidstone

Category:
Health and Beauty

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 05, 2026

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