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Patient Liaison/Receptionist

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360 Resourcing Solutions

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Location:
United Kingdom , Whiteley

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Category:
Customer Service

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Contract Type:
Employment contract

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Salary:

24840.00 - 31050.00 GBP / Year
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Job Description:

Optegra has an exciting new job opportunity for an experienced Patient Liaison to join our amazing and dedicated team. This is a great opportunity to join a forward-thinking business and benefit from our fantastic comprehensive benefits package, along with fully funded training and development programs. You'll be required to also cover the reception desk.

Job Responsibility:

  • Perform welcome calls for patients 48 hours prior to their initial appointments
  • Inform them of the process of the day, what to expect, inform them of removal of contact lenses prior to appointment and answer any questions they may have
  • Welcome patients on the day of their initial consultation and ensure a seamless experience throughout their appointment by consistently following the procedure for meeting and greeting all patients
  • Learning and participating in the Service Excellence approach to customer and patient service and using these principles to provide exemplary standards of patient care
  • Build a rapport with your patients, acting as their primary point of contact for any questions or concerns
  • Schedule, reschedule, and confirm patient appointments
  • Participate in weekly PL meetings to discuss challenges, share ideas, and review conversion strategies
  • Provide information to patients regarding their appointments, procedures, and other queries
  • Ensure consultant has all patient information needed to consent patients on clinic days

Requirements:

  • Previous experience working as a patient liaison in the healthcare industry is desirable
  • Sales experience and working on KPIs and targets is mandatory
  • Strong working knowledge of all Microsoft Office (Outlook, Work, Excell, PP)
  • Proficiency with computer programs and technology, including electronic medical records systems
  • Strong communication and interpersonal skills, with the ability to build relationships and effectively communicate with patients, families, and healthcare professionals Excellent interpersonal skills
  • Problemsolving and conflict-resolution skills, with the ability to handle complex and emotionally charged situations
  • Strong organisational and time management skills, with the ability to manage multiple tasks and prioritise effectively
  • Ability to work well under pressure and in a fastpaced environment
What we offer:
  • Generous salary which is reviewed annually up to £31,050 dependent on experience plus potential to earn commission should you meet targets (£250-500)
  • Generous matched pension contributions
  • 33 days annual leave inclusive of bank holidays
  • Flexible working and SMART working schemes
  • Funded training and development
  • Celebrating your anniversaries
  • Annual STAR awards
  • Blue Light Card (amazing discounts online and on the high street)
  • Free laser eye treatment for you and 20% discount for friends and family
  • Private Healthcare, 24/7 GP appointments, free Physio and counselling for your wellbeing
  • Enhanced maternity and paternity leave
  • Cycle to work scheme and season ticket loan

Additional Information:

Job Posted:
May 03, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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