This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
As an Intake Patient Care Representative, you will support new patients through the admissions process by gathering required information, verifying insurance coverage, reviewing prescriptions, and coordinating next steps for care. This role focuses on accuracy, documentation, and patient coordination, rather than high-volume call handling. You will communicate with patients, caregivers, and internal teams to ensure all intake requirements are completed efficiently and compliantly, helping reduce delays in the start of care.
Job Responsibility
Support new patient admissions by collecting and entering accurate demographic and clinical information
Verify insurance coverage and review benefits
Submit and follow up on authorizations as needed
Review prescription validity and identify missing or required documentation
Communicate with patients and referral sources to obtain required intake information
Coordinate with internal departments to support timely start of care
Maintain accurate, HIPAA-compliant documentation
Requirements
2+ years of experience in healthcare intake, medical office administration, or insurance support
Experience with insurance verification or authorizations preferred
Home health, DME, or medical office background a plus
High school diploma or GED required
Experience in a customer service or patient service representative role within healthcare