This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
As an Intake Specialist for our Respiratory Health business unit, you will have a critical role in inter-facing with our new and existing patients, while continuing to exceed customer expectations. These include establishing initial contact with patients/caregivers, verifying insurance benefits, and (as needed) securing a payment plan when a new order is received for Respiratory Health equipment. This role utilizes online payer portals, and calls insurance companies to obtain all necessary information on benefits to determine coverage and payer requirements. The Intake Specialist secures information from the patients/caregivers to support medical necessity for reimbursement; reviews the prescribed therapy and its benefits, the in-home training process, the outcomes monitoring program, and the reimbursement process including financial assistance and payment plan options with the patient/caregivers while providing superior customer service.
Job Responsibility
Verify insurance benefits, payer requirements, and assess coverage to support clean claims and revenue accuracy
Collect, validate, and accurately document patient medical, insurance, and demographic information through patient/caregiver interviews
Review face-to-face documentation and evaluate eligibility and risk prior to device shipment
Educate patients/caregivers on therapy benefits, adherence, and financial responsibility, including payment plans and financial assistance
Initiate and manage required documentation (e.g., TCR, ABN, waivers) and follow up on forms and applications as needed
Maintain timely, accurate documentation of all communications and events in compliance with policies and regulations
Collaborate cross-functionally with internal teams, Sales Enablement, and Account Executives to coordinate training and optimize patient outcomes
Facilitate ongoing patient follow-up and manage device returns when therapy is no longer beneficial
Requirements
2+ years relevant experience, preferably in health insurance and/or durable medical equipment
High School diploma or equivalent required, associates degree or higher preferred
High level of reasoning ability to successfully resolve a variety of patient and business issues
Exceptional written, verbal, and interpersonal communications and presentation skills
Bilingual in English/Spanish preferred
Proficient in Microsoft Office Software
Third Party payer experience
Experience with TIMS
Nice to have
Bilingual in English/Spanish preferred
associates degree or higher preferred
What we offer
medical and dental coverage that start on day one
insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance
Employee Stock Purchase Plan (ESPP), with the ability to purchase company stock at a discount
401(k) Retirement Savings Plan (RSP), with options for employee contributions and company matching
Flexible Spending Accounts
educational assistance programs
time-off benefits such as paid holidays, paid time off ranging from 20 to 35 days based on length of service, family and medical leaves of absence, and paid parental leave