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CVS Health Logo CVS Health · Customer Service

Patient Insurance Navigator

United States, York Employment contract 21.10 - 40.90 USD / Hour · Job Posted May 31, 2026
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Job Description

At Oak Street Health, we're rebuilding healthcare as it should be. The Patient Insurance Navigator (internally known as the Patient Relations Analyst, or PRA) is an integral part of this process and the ultimate patient advocate within our clinics. As our resident insurance experts, they help guide patients through Medicare, Medicaid, and affordable coverage options by answering any questions, navigating complex plans and billing, connecting with insurance resources, and providing critical support during the Annual Enrollment Period (AEP). PRAs also assist our Care and Outreach teams with high-touch customer service aspects within the clinic, such as scheduling, insurance verifications and billing.

Job Responsibility

  • Assist patients with navigating Medicare/Medicaid insurance issues which includes coverage, benefits, summaries, eligibility and getting the most out of their plan
  • Serve as internal resource in the clinic on insurance questions for providers and staff
  • Assist patients in navigating the healthcare system: Help patients resolve medical bills inside and outside of Oak Street Health, ensuring patient advocacy as the highest priority.
  • Gain the trust of Oak Street Health patients in an effort to properly advise them on their healthcare coverage
  • Manage the Welcome Visit and orientation process for new Oak Street Health patients
  • Educate patients on how to apply for public benefits, such as Public Aid, and Extra Help for prescription drugs
  • Support the clinic management team on operational activities as needed, including scheduling and billing.
  • Foster patient engagement through the design and execution of events, including center tours.
  • Provide exceptional customer service daily to new and existing patients.
  • Other duties as assigned

Requirements

  • At least 1 year of experience within a customer service role
  • Computer Skills: Ability to quickly navigate and use multiple computer programs to include, but not limited to: Gmail, MS Word or Google Docs, Excel, etc.
  • As this is a Float position, must be willing to assist with other local offices. We do reimburse mileage for travel between locations.
  • Proven ability to communicate clearly and effectively through phone, writing, and in-person
  • Positive attitude, with a passion for working with others to provide unmatched patient experiences
  • US work authorization

Nice to have

  • Experience working with a CRM software, such as Salesforce
  • Prior experience, or willingness and ability to connect with our patient population of older adults
  • Ability to problem-solve and multi-task in a fast-paced environment with excellent time-management skills
  • Experience directly helping patients or customers understand their insurance coverage, particularly with navigating the healthcare systems under Medicare and Medicaid insurances
  • Bachelor degree preferred, or equivalent experience
  • Bilingual in English and Spanish is not required, but is a plus when it comes to connecting with our diverse patient population.

What we offer

  • Medical, dental, and vision coverage
  • Paid time off
  • Retirement savings options
  • Wellness programs
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