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We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. The Patient Growth Specialist (internally known as an Outreach Executive) is a community-facing role dedicated to connecting Medicare-eligible seniors with Oak Street Health. As the primary lead generators for their territories, Outreach Executives act as brand ambassadors, sharing the impact of our unique care model to drive local patient growth.
Job Responsibility:
Generate high-quality leads by executing community events and conducting localized outreach within the Medicare senior community
Identify and convert leads through cold calling, digital channels, and referrals from the broader outreach team
Persistently engage prospective patients via email, phone, and face-to-face networking to build a robust sales pipeline
Stay current on service updates, marketing initiatives, and organizational workstreams through active participation in team briefings
Partner with Community Relationship Managers (CRMs) and Outreach leadership to align on lead generation strategies and Insurance Agent (IA) partnerships
Meticulously document all customer interactions and sales activities within the CRM and internal business systems
Serve as the primary liaison between clinical teams and new patients to ensure a seamless transition into our care
Address and resolve prospect concerns or complaints with empathy, ensuring a positive first impression of Oak Street Health
Maintain consistent touchpoints with prospects to foster trust and long-term community presence
Requirements:
2+ years in Sales or Healthcare environments
Must be fluent in English and Spanish languages to connect with our local patient population
Proven ability to cold call, manage digital lead channels, and influence key stakeholders
Exceptional verbal and written communication skills with a professional phone presence
Skilled at navigating external barriers and managing multiple priorities in a fast-paced environment
Must have a valid driver’s license and reliable transportation
Flexibility to work weekends for community events and patient engagement
US work authorization
Nice to have:
Strong computer skills, including basic knowledge of Microsoft and/or Google Suite
Experience with Customer Relationship Management (CRM) and/or Electronic Medical Record (EMR) software is a plus
What we offer:
$2,000 Sign-On Bonus
Affordable medical plan options
401(k) plan (including matching company contributions)
Employee stock purchase plan
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching