Patient Flow Manager Job at Crothall Healthcare (Charlotte)

Patient CRM & Omnichannel Engagement Lead

BioMarin is seeking a dynamic and experienced leader to serve as Associate Direc...

Location

United States , San Rafael

Salary:

155000.00 - 213070.00 USD / Year

BioMarin Pharmaceutical

Expiration Date

Until further notice

Requirements

Bachelor's degree in Life Sciences, Business, Marketing, or related field
advanced degree preferred
8+ years of experience in patient CRM, digital marketing, DTC & omnichannel engagement, or related roles in the pharmaceutical or biotech industry
Deep hands-on experience with Salesforce Health Cloud or equivalent patient CRM platforms
Deep understanding of patient services and hub processes
Rare disease experience in pharma digital and marketing practices
Demonstrated success managing omnichannel engagement programs for patients or consumers, from strategic planning to tactical execution
Experience with working with or in Patient Services driving patient engagements, support programs and DTC campaign management and driving digital insights
Experience working cross-functionally with Commercial, Patient Services, Medical Affairs, and Compliance teams
Strong understanding of data privacy and regulatory considerations in patient-facing programs

Job Responsibility

Drive the strategic development, roadmap and delivery of patient CRM and patient omnichannel capabilities using Salesforce Health Cloud
Serve as the global product owner for patient-facing CRM tools, including design, enhancements, configuration, data flows, connections, and lifecycle governance – including business configuration and administration as needed
Ensure capabilities and processes are compliant, scalable, and aligned with regional/local regulatory requirements and privacy policies (e.g., HIPAA, GDPR)
Co-create omnichannel engagement strategies with Patient Services, Brand, and Market Access teams to deliver timely, relevant, and compliant messaging across channels (email, SMS, portals, call center, digital hubs, etc.)
Translate patient journey insights into omnichannel touchpoint design and integrated campaign planning
Collaborate with field teams, patient services, care coordinators, marketing and field leadership to ensure CRM and omnichannel strategies are aligned with real-world patient engagement needs, field workflows, and executional realities
Create scalable global patient omnichannel and patient engagement frameworks for Business Units and regional teams to localize and execute
Work in close alignment with Business Units, Markets, and cross-functional partners (Patient Services, Field, Compliance, Data Privacy) to enable omnichannel strategies that meet patient and business needs
Collaborate with IT on any enterprise integration, data security, and enterprise system alignment
Liaise with Global Privacy, Legal, and Compliance to embed appropriate standards and review processes

What we offer

company-sponsored medical, dental, vision, and life insurance plans
paid time off
discretionary annual bonus
discretionary stock-based long-term incentives

Fulltime

Nurse Manager, Inpatient

The Nurse Manager, Inpatient Oncology, oversees daily patient flow and clinical ...

Location

United States , Boston

Salary:

170000.00 - 182500.00 USD / Year

Dana-Farber Cancer Institute

Expiration Date

Until further notice

Requirements

Bachelor's degree required
Registered Nurse with 3 years experience in health care, and entry level leadership
Licensed as a Registered Nurse in the Commonwealth of Massachusetts and or New Hampshire as applicable
Critical thinking, collaboration and excellent communication skills
Clinical expertise within the care of the oncology and hematology patient population, including but not limited to management of patients receiving anticancer agents and blood products
Demonstrates understanding of special needs and behaviors of age groups of the population served

Job Responsibility

Collaboration and Multidisciplinary Engagement
Systems Thinking and Patient Flow Management
Personnel Management and Advocacy
Clinical Inquiry and Quality Improvement
Clinical Judgment and Expertise
Facilitator of Learning and Professional Development

Fulltime

Patient Flow Manager

As a Patient Flow Manager, you will be responsible for the effective leadership ...

Location

United States , Valhalla

Salary:

64500.00 - 67000.00 USD / Year

Crothall Healthcare

Expiration Date

Until further notice

Requirements

Management experience in hospital environment and/or patient transportation
Analytical ability to interpret statistical data and to distinguish trends and other factors that impact operational activity
Basic computer skills with Windows based Operating System
ability to troubleshoot system problems related to computer or software systems and initiate internal or external resolution to system issues
Associate’s degree is preferred

Job Responsibility

Understands and applies knowledge of basic patient transport concepts, infection control practices, and proper body mechanics
Understands and determines, explains, and develops dispatcher logic and transporter activities
monitors and supervises dispatcher activity
Assists in coordination of Patient Transportation activities and services with other departments
develops service agreements as appropriate
Ensures compliance with all regulatory agencies including but not limited to Federal, State, JCAHO, OSHA, and CDC
Orients, trains, and develops all levels of personnel such as, dispatchers, trainers, transporters, couriers, drivers, and elevator operators
Assists unit director in achieving financial objectives, ensures department operates within budget, and assists controlling departmental expenses
Performs other duties as assigned

What we offer

Medical
Dental
Vision
Life Insurance/ AD
Disability Insurance
Retirement Plan
Flexible Time Off
Holiday Time Off (varies by site/state)
Associate Shopping Program
Health and Wellness Programs

Fulltime

Patient Flow Manager

As a Patient Flow Manager, you will be responsible for the effective leadership ...

Location

United States , Chicago

Salary:

52000.00 - 55000.00 USD / Year

Crothall Healthcare

Expiration Date

Until further notice

Requirements

Management experience in hospital environment and/or patient transportation
Analytical ability to interpret statistical data and to distinguish trends and other factors that impact operational activity
Basic computer skills with Windows based Operating System
ability to troubleshoot system problems related to computer or software systems and initiate internal or external resolution to system issues
Associate’s degree is preferred

Job Responsibility

Understands and applies knowledge of basic patient transport concepts, infection control practices, and proper body mechanics
Understands and determines, explains, and develops dispatcher logic and transporter activities
monitors and supervises dispatcher activity
Assists in coordination of Patient Transportation activities and services with other departments
develops service agreements as appropriate
Ensures compliance with all regulatory agencies including but not limited to Federal, State, JCAHO, OSHA, and CDC
Orients, trains, and develops all levels of personnel such as, dispatchers, trainers, transporters, couriers, drivers, and elevator operators
Assists unit director in achieving financial objectives, ensures department operates within budget, and assists controlling departmental expenses
Performs other duties as assigned

What we offer

Medical
Dental
Vision
Life Insurance/ AD
Disability Insurance
Retirement Plan
Flexible Time Off
Holiday Time Off (varies by site/state)
Associate Shopping Program
Health and Wellness Programs

Fulltime

Patient Flow Manager

As a Patient Flow Manager, you will be responsible for the effective leadership ...

Location

United States , Meriden

Salary:

50000.00 - 55000.00 USD / Year

Crothall Healthcare

Expiration Date

Until further notice

Requirements

Management experience in hospital environment and/or patient transportation
Analytical ability to interpret statistical data and to distinguish trends and other factors that impact operational activity
Basic computer skills with Windows based Operating System
ability to troubleshoot system problems related to computer or software systems and initiate internal or external resolution to system issues
Associate’s degree is preferred

Job Responsibility

Understands and applies knowledge of basic patient transport concepts, infection control practices, and proper body mechanics
Understands and determines, explains, and develops dispatcher logic and transporter activities
monitors and supervises dispatcher activity
Assists in coordination of Patient Transportation activities and services with other departments
develops service agreements as appropriate
Ensures compliance with all regulatory agencies including but not limited to Federal, State, JCAHO, OSHA, and CDC
Orients, trains, and develops all levels of personnel such as, dispatchers, trainers, transporters, couriers, drivers, and elevator operators
Assists unit director in achieving financial objectives, ensures department operates within budget, and assists controlling departmental expenses
Performs other duties as assigned

What we offer

Medical
Dental
Vision
Life Insurance/ AD
Disability Insurance
Retirement Plan
Flexible Time Off
Holiday Time Off (varies by site/state)
Associate Shopping Program
Health and Wellness Programs

Fulltime

Patient Flow Manager

As a Patient Flow Manager, you will be responsible for the effective leadership ...

Location

United States , Brooklyn

Salary:

66300.00 - 67000.00 USD / Year

Crothall Healthcare

Expiration Date

Until further notice

Requirements

Management experience in hospital environment and/or patient transportation
Analytical ability to interpret statistical data and to distinguish trends and other factors that impact operational activity
Basic computer skills with Windows based Operating System
ability to troubleshoot system problems related to computer or software systems and initiate internal or external resolution to system issues
Associate’s degree is preferred

Job Responsibility

Understands and applies knowledge of basic patient transport concepts, infection control practices, and proper body mechanics
Understands and determines, explains, and develops dispatcher logic and transporter activities
monitors and supervises dispatcher activity
Assists in coordination of Patient Transportation activities and services with other departments
develops service agreements as appropriate
Ensures compliance with all regulatory agencies including but not limited to Federal, State, JCAHO, OSHA, and CDC
Orients, trains, and develops all levels of personnel such as, dispatchers, trainers, transporters, couriers, drivers, and elevator operators
Assists unit director in achieving financial objectives, ensures department operates within budget, and assists controlling departmental expenses
Performs other duties as assigned

What we offer

Medical
Dental
Vision
Life Insurance/ AD
Disability Insurance
Retirement Plan
Flexible Time Off
Holiday Time Off (varies by site/state)
Associate Shopping Program
Health and Wellness Programs

Fulltime

Day Unit Operations Manager

Day Unit Operations Manager for the Day Surgery, Endoscopy and Minors, and Day o...

Location

Ireland , Blackrock

Salary:

Not provided

Blackrock Health Hermitage Clinic

Expiration Date

Until further notice

Requirements

Organisational and professional knowledge
Communicate with the appropriate identified care agencies regarding patient needs
Communicate appropriately with colleagues and other members of the health care teams
Planning and organization of activities & resources
Building and leading a team
Promotion of evidence-based decision-making
Evidence of setting & monitoring performance standards
Leading on Clinical Practise & Service initiative, innovation & quality
Empowering/enabling leadership style
Resilience & composure

Job Responsibility

Identify patient flow pathways within the on the 5th Floor (and associated areas) and causative factors of delays and remove unnecessary constraints or delays
Take remedial action where necessary to improve patient flow and the patient experience
Collaboratively work with in house colleagues to best assign Staffing and resources to ensure efficient patient flow through the departments
Ensure that relevant timely data is available to support decision making and to assess quality improvement deliverables
Demonstrate managerial and leadership skills and facilitate effective communication with colleagues in the hospital
Take a strategic approach to the development of services and structures, embracing continuous quality improvement and the management of changes necessary to achieve organisational objectives
Lead the Daycare, Endoscopy and Minors service within Blackrock Clinic
Manage, plan, organise and co-ordinate all services relating to both direct and indirect care ensuring that resources are manged to meet the demands of all service and patient flow is maintained
Communicate with medical consultants, paramedical and appropriate senior administrative staff in your Unit and throughout the hospital
Support the philosophy, objectives and goals of Blackrock Clinic

What we offer

Competitive salary
Onsite parking
Pension
Discounted café
Sports and Social club
Employee Assistance Programme
Discounted onsite pharmacy

Fulltime

Registered Nurse PCU

This 32 bed telemetry monitored unit houses PCU level of care with some medical/...

Location

United States , Silverdale

Salary:

42.43 - 71.67 USD / Hour

American Nursing Care

Expiration Date

Until further notice

Requirements

Graduation from an accredited school of nursing
BSN preferred
One year of related work experience in an acute care setting preferred
Previous PCU/ICU experience preferred or 1-2 years med/surg experience required or New graduate with completion of senior practicum in a specialty area i.e.: Critical Care, ED, PACU
For those with no PCU/ICU experience, must successfully complete the PCU residency or the critical care residency program
Current licensure as a Registered Nurse issued by the Washington State Board of Nursing
Current American Heart Association Healthcare Provider BLS Certification
Advanced Cardiac Life Support (ACLS) or attainment within six months of hire

Job Responsibility

Provides continuous cardiac monitoring, arrhythmia recognition and intervention
Initiates and titrates multiple, complex cardiac related infusions at higher doses
Manages high flow & bipap patients
Manages patients with acute neurological/neurosurgical events

What we offer

health/dental/vision
FSA
matching retirement plans
paid time off
tuition assistance
adoption assistance

Fulltime

Patient Flow Manager

Crothall Healthcare

Location:
United States , Charlotte

Category:
-

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 31, 2026

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