Patient Flow Manager Job at Crothall Healthcare (Belleville)

Patient CRM & Omnichannel Engagement Lead

BioMarin is seeking a dynamic and experienced leader to serve as Associate Direc...

Location

United States , San Rafael

Salary:

155000.00 - 213070.00 USD / Year

BioMarin Pharmaceutical

Expiration Date

Until further notice

Requirements

Bachelor's degree in Life Sciences, Business, Marketing, or related field
advanced degree preferred
8+ years of experience in patient CRM, digital marketing, DTC & omnichannel engagement, or related roles in the pharmaceutical or biotech industry
Deep hands-on experience with Salesforce Health Cloud or equivalent patient CRM platforms
Deep understanding of patient services and hub processes
Rare disease experience in pharma digital and marketing practices
Demonstrated success managing omnichannel engagement programs for patients or consumers, from strategic planning to tactical execution
Experience with working with or in Patient Services driving patient engagements, support programs and DTC campaign management and driving digital insights
Experience working cross-functionally with Commercial, Patient Services, Medical Affairs, and Compliance teams
Strong understanding of data privacy and regulatory considerations in patient-facing programs

Job Responsibility

Drive the strategic development, roadmap and delivery of patient CRM and patient omnichannel capabilities using Salesforce Health Cloud
Serve as the global product owner for patient-facing CRM tools, including design, enhancements, configuration, data flows, connections, and lifecycle governance – including business configuration and administration as needed
Ensure capabilities and processes are compliant, scalable, and aligned with regional/local regulatory requirements and privacy policies (e.g., HIPAA, GDPR)
Co-create omnichannel engagement strategies with Patient Services, Brand, and Market Access teams to deliver timely, relevant, and compliant messaging across channels (email, SMS, portals, call center, digital hubs, etc.)
Translate patient journey insights into omnichannel touchpoint design and integrated campaign planning
Collaborate with field teams, patient services, care coordinators, marketing and field leadership to ensure CRM and omnichannel strategies are aligned with real-world patient engagement needs, field workflows, and executional realities
Create scalable global patient omnichannel and patient engagement frameworks for Business Units and regional teams to localize and execute
Work in close alignment with Business Units, Markets, and cross-functional partners (Patient Services, Field, Compliance, Data Privacy) to enable omnichannel strategies that meet patient and business needs
Collaborate with IT on any enterprise integration, data security, and enterprise system alignment
Liaise with Global Privacy, Legal, and Compliance to embed appropriate standards and review processes

What we offer

company-sponsored medical, dental, vision, and life insurance plans
paid time off
discretionary annual bonus
discretionary stock-based long-term incentives

Fulltime

Nurse Manager, Inpatient

The Nurse Manager, Inpatient Oncology, oversees daily patient flow and clinical ...

Location

United States , Boston

Salary:

170000.00 - 182500.00 USD / Year

Dana-Farber Cancer Institute

Expiration Date

Until further notice

Requirements

Bachelor's degree required
Registered Nurse with 3 years experience in health care, and entry level leadership
Licensed as a Registered Nurse in the Commonwealth of Massachusetts and or New Hampshire as applicable
Critical thinking, collaboration and excellent communication skills
Clinical expertise within the care of the oncology and hematology patient population, including but not limited to management of patients receiving anticancer agents and blood products
Demonstrates understanding of special needs and behaviors of age groups of the population served

Job Responsibility

Collaboration and Multidisciplinary Engagement
Systems Thinking and Patient Flow Management
Personnel Management and Advocacy
Clinical Inquiry and Quality Improvement
Clinical Judgment and Expertise
Facilitator of Learning and Professional Development

Fulltime

New

Clinical Nursing Supervisor (RN) - Oncology

Clinical Nursing Supervisor (RN) for Oncology department. Provides support in th...

Location

United States , Hazel Crest; Chicago

Salary:

41.10 - 61.65 USD / Hour

Advocate Health Care

Expiration Date

Until further notice

Requirements

Nurse, Registered (RN) licensure
Demonstrates independent problem solving and critical decision making
Knows when to obtain additional resources when required
Holds clinical staff accountable to AMG rooming standards
Ensures timely management of EMR tasks, overdue orders, test result follow-up and other patient follow-up
Demonstrates appropriate action and takes a lead role in emergency situations
Assures timely response to emergency calls by staff
Identifies, evaluates, and resolves potential safety problems
including equipment maintenance issues
Ensures monthly office inspection checklist and other required audits are conducted in a timely manner

Job Responsibility

Clinical Care and Health Outcomes - Provides support in the delivery of quality clinical care
Works closely with healthcare team and physician to assure triage, telephone assessments, home therapies and patient visits are consistent with established guidelines and followed by the healthcare team
Takes a lead role in assisting the clinical team to meet/exceed CI goals
Assists physicians and associates in managing patient registries
Patient Satisfaction and Operations - Collaborates with the manager/director and physician leadership to maintain an environment that is patient centered
Monitors data on a monthly basis, reviews with clinical staff, and physicians and jointly develops improvement plans
Holds self and others accountable to adherence to AMG Service Standards, Behaviors of Excellence, AIDET and MVP
Participates and promotes activities to evaluate and improve processes that will contribute to patient satisfaction
Conducts frequent assessments of patient flow
Takes appropriate steps to reduce wait times and to keep patients informed of delays

What we offer

Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program
Premium pay such as shift, on call, and more based on a teammate's job
Incentive pay for select positions
Opportunity for annual increases based on performance

Fulltime

New

Patient Flow Manager

As a Patient Flow Manager, you will be responsible for the effective leadership ...

Location

United States , Randallstown

Salary:

48500.00 - 50000.00 USD / Year

Crothall Healthcare

Expiration Date

Until further notice

Requirements

Management experience in hospital environment and/or patient transportation
Analytical ability to interpret statistical data and to distinguish trends and other factors that impact operational activity
Basic computer skills with Windows based Operating System
ability to troubleshoot system problems related to computer or software systems and initiate internal or external resolution to system issues
Associate’s degree is preferred

Job Responsibility

Understands and applies knowledge of basic patient transport concepts, infection control practices, and proper body mechanics
Understands and determines, explains, and develops dispatcher logic and transporter activities
monitors and supervises dispatcher activity
Assists in coordination of Patient Transportation activities and services with other departments
develops service agreements as appropriate
Ensures compliance with all regulatory agencies including but not limited to Federal, State, JCAHO, OSHA, and CDC
Orients, trains, and develops all levels of personnel such as, dispatchers, trainers, transporters, couriers, drivers, and elevator operators
Assists unit director in achieving financial objectives, ensures department operates within budget, and assists controlling departmental expenses
Performs other duties as assigned

What we offer

Medical
Dental
Vision
Life Insurance/ AD
Disability Insurance
Retirement Plan
Flexible Time Off
Holiday Time Off (varies by site/state)
Associate Shopping Program
Health and Wellness Programs

Fulltime

Patient Flow Manager

As a Patient Flow Manager, you will be responsible for the effective leadership ...

Location

United States , Charlotte

Salary:

49000.00 - 50000.00 USD / Year

Crothall Healthcare

Expiration Date

Until further notice

Requirements

Management experience in hospital environment and/or patient transportation
Analytical ability to interpret statistical data and to distinguish trends and other factors that impact operational activity
Basic computer skills with Windows based Operating System
ability to troubleshoot system problems related to computer or software systems and initiate internal or external resolution to system issues
Associate’s degree is preferred

Job Responsibility

Understands and applies knowledge of basic patient transport concepts, infection control practices, and proper body mechanics
Understands and determines, explains, and develops dispatcher logic and transporter activities
monitors and supervises dispatcher activity
Assists in coordination of Patient Transportation activities and services with other departments
develops service agreements as appropriate
Ensures compliance with all regulatory agencies including but not limited to Federal, State, JCAHO, OSHA, and CDC
Orients, trains, and develops all levels of personnel such as, dispatchers, trainers, transporters, couriers, drivers, and elevator operators
Assists unit director in achieving financial objectives, ensures department operates within budget, and assists controlling departmental expenses
Performs other duties as assigned

What we offer

Medical
Dental
Vision
Life Insurance/ AD
Disability Insurance
Retirement Plan
Flexible Time Off
Holiday Time Off (varies by site/state)
Associate Shopping Program
Health and Wellness Programs

Fulltime

Patient Flow Manager

As a Patient Flow Manager, you will be responsible for the effective leadership ...

Location

United States , Valhalla

Salary:

64500.00 - 67000.00 USD / Year

Crothall Healthcare

Expiration Date

Until further notice

Requirements

Management experience in hospital environment and/or patient transportation
Analytical ability to interpret statistical data and to distinguish trends and other factors that impact operational activity
Basic computer skills with Windows based Operating System
ability to troubleshoot system problems related to computer or software systems and initiate internal or external resolution to system issues
Associate’s degree is preferred

Job Responsibility

Understands and applies knowledge of basic patient transport concepts, infection control practices, and proper body mechanics
Understands and determines, explains, and develops dispatcher logic and transporter activities
monitors and supervises dispatcher activity
Assists in coordination of Patient Transportation activities and services with other departments
develops service agreements as appropriate
Ensures compliance with all regulatory agencies including but not limited to Federal, State, JCAHO, OSHA, and CDC
Orients, trains, and develops all levels of personnel such as, dispatchers, trainers, transporters, couriers, drivers, and elevator operators
Assists unit director in achieving financial objectives, ensures department operates within budget, and assists controlling departmental expenses
Performs other duties as assigned

What we offer

Medical
Dental
Vision
Life Insurance/ AD
Disability Insurance
Retirement Plan
Flexible Time Off
Holiday Time Off (varies by site/state)
Associate Shopping Program
Health and Wellness Programs

Fulltime

Patient Flow Manager

As a Patient Flow Manager, you will be responsible for the effective leadership ...

Location

United States , Chicago

Salary:

52000.00 - 55000.00 USD / Year

Crothall Healthcare

Expiration Date

Until further notice

Requirements

Management experience in hospital environment and/or patient transportation
Analytical ability to interpret statistical data and to distinguish trends and other factors that impact operational activity
Basic computer skills with Windows based Operating System
ability to troubleshoot system problems related to computer or software systems and initiate internal or external resolution to system issues
Associate’s degree is preferred

Job Responsibility

Understands and applies knowledge of basic patient transport concepts, infection control practices, and proper body mechanics
Understands and determines, explains, and develops dispatcher logic and transporter activities
monitors and supervises dispatcher activity
Assists in coordination of Patient Transportation activities and services with other departments
develops service agreements as appropriate
Ensures compliance with all regulatory agencies including but not limited to Federal, State, JCAHO, OSHA, and CDC
Orients, trains, and develops all levels of personnel such as, dispatchers, trainers, transporters, couriers, drivers, and elevator operators
Assists unit director in achieving financial objectives, ensures department operates within budget, and assists controlling departmental expenses
Performs other duties as assigned

What we offer

Medical
Dental
Vision
Life Insurance/ AD
Disability Insurance
Retirement Plan
Flexible Time Off
Holiday Time Off (varies by site/state)
Associate Shopping Program
Health and Wellness Programs

Fulltime

Patient Flow Manager

As a Patient Flow Manager, you will be responsible for the effective leadership ...

Location

United States , Meriden

Salary:

50000.00 - 55000.00 USD / Year

Crothall Healthcare

Expiration Date

Until further notice

Requirements

Management experience in hospital environment and/or patient transportation
Analytical ability to interpret statistical data and to distinguish trends and other factors that impact operational activity
Basic computer skills with Windows based Operating System
ability to troubleshoot system problems related to computer or software systems and initiate internal or external resolution to system issues
Associate’s degree is preferred

Job Responsibility

Understands and applies knowledge of basic patient transport concepts, infection control practices, and proper body mechanics
Understands and determines, explains, and develops dispatcher logic and transporter activities
monitors and supervises dispatcher activity
Assists in coordination of Patient Transportation activities and services with other departments
develops service agreements as appropriate
Ensures compliance with all regulatory agencies including but not limited to Federal, State, JCAHO, OSHA, and CDC
Orients, trains, and develops all levels of personnel such as, dispatchers, trainers, transporters, couriers, drivers, and elevator operators
Assists unit director in achieving financial objectives, ensures department operates within budget, and assists controlling departmental expenses
Performs other duties as assigned

What we offer

Medical
Dental
Vision
Life Insurance/ AD
Disability Insurance
Retirement Plan
Flexible Time Off
Holiday Time Off (varies by site/state)
Associate Shopping Program
Health and Wellness Programs

Fulltime

Patient Flow Manager

Crothall Healthcare

Location:
United States , Belleville

Category:
-

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
February 14, 2026

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Job Posted:
February 14, 2026