Patient Financial Specialist Lead - Patient Financial Services

• Meets expectations of the applicable OneCHRISTUS Competencies: Leader of Self, Leader of Others, or Leader of Leaders
• Functions as a subject matter expert in support of other PFS team members and other departments/facilities within the CHRISTUS Health network
• Provide on-the-job training as needed and provide a source of knowledge for staff inquiries
• Demonstrates a strong understanding of payer benefits requirements, on-line claims status, submission, billing, cash application, and reconciliation procedures
• Approve or deny requested adjustments and refunds within role thresholds
• Adapt to process and procedure evaluations and improvements, support continuous change, and willingly manage special projects in addition to normal workload and other duties as assigned
• Remain flexible if duties are reassigned, which may involve transferring to a more appropriate unit in order to best serve PFS and CHRISTUS Health
• Responsible for professional and effective written and verbal communication with both internal and external customers in order to resolve outstanding questions for account resolution while maintaining account integrity and compliance with payer and/or government regulations
• Ensures quality and productivity standards are met or exceeded
• Appropriately documents patient accounting host system or other systems utilized by Patient Financial Services in accordance with policy and procedures
• Provide continuous updates and information to the PFS Leadership Team regarding errors, issues, and trends related to activities affecting productivity, reimbursement, payment delays, and/or patient experience
• Functions effectively within a team and participates and contributes constructively to produce results in a cooperative effort
• Continually seeks to understand and act upon customer needs, concerns, and priorities

• HS Diploma or equivalency required
• Post HS education preferred
• 5-7 years of experience preferred
• Demonstrated success working in a team environment focused on meeting organization goals and objectives required
• Experience in role requirements as outlined in job description for specific area of responsibility preferred
• College education, previous Insurance Company claims experience and/or health care billing trade school education may be considered in lieu of formal hospital experience
• Must have an understanding of alternative Business Office financial resources and the ability to provide information and/or recommendations related to these sources of recovery are preferred
• Experience working within a multi-facility hospital business office environment preferred
• None required

College education, previous Insurance Company claims experience and/or health care billing trade school education may be considered in lieu of formal hospital experience