Patient Financial Services Representative Job at Memorial Healthcare System (Memorial)

Patient Financial Representative Senior - Patient Financial Services

The associate is responsible for the duties and services that are of a support n...

Location

United States , Irving

Salary:

Not provided

CHRISTUS Health

Expiration Date

Until further notice

Requirements

HS Diploma or equivalent years of experience required
Experience working within a multi-facility hospital business office environment preferred
College education, previous Insurance Company claims experience and/or health care billing trade school education may be considered in lieu of formal hospital experience
Experience working with inpatient and outpatient billing requirements of UB-04 and HCFA 1500 billing forms preferred.

Job Responsibility

Meets expectations of the applicable OneCHRISTUS Competencies: Leader of Self, Leader of Others, or Leader of Leaders
Performs Revenue Cycle functions in a manner that meets or exceeds CHRISTUS Health's key performance metrics
Ensures PFS departmental quality and productivity standards are met
Collects and provides patient and payor information to facilitate account resolution
Responds to all types of account inquiries through written, verbal, or electronic correspondence
Maintains payor-specific knowledge of insurance and self-pay billing and follow-up guidelines and regulations for third-party payers
Maintains working knowledge of all functions within the Revenue Cycle
Responsible for professional and effective written and verbal communication with both internal and external customers in order to resolve outstanding questions for account resolution
Meets or exceeds customer expectations and requirements, and gains customer trust and respect
Compliant with all CHRISTUS Health, payer, and government regulations

Fulltime

Patient Financial Representative Senior - Patient Financial Services

The associate is responsible for the duties and services that are of a support n...

Location

United States , Irving

Salary:

Not provided

CHRISTUS Health

Expiration Date

Until further notice

Requirements

HS Diploma or equivalent years of experience required
3-5 years of experience preferred
Experience working within a multi-facility hospital business office environment preferred
Experience working with inpatient and outpatient billing requirements of UB-04 and HCFA 1500 billing forms preferred

Job Responsibility

Meets expectations of the applicable OneCHRISTUS Competencies: Leader of Self, Leader of Others, or Leader of Leaders
Performs Revenue Cycle functions in a manner that meets or exceeds CHRISTUS Health's key performance metrics
Ensures PFS departmental quality and productivity standards are met
Collects and provides patient and payor information to facilitate account resolution
Responds to all types of account inquiries through written, verbal, or electronic correspondence
Maintains payor-specific knowledge of insurance and self-pay billing and follow-up guidelines and regulations for third-party payers
Maintains working knowledge of all functions within the Revenue Cycle
Responsible for professional and effective written and verbal communication with both internal and external customers in order to resolve outstanding questions for account resolution
Meets or exceeds customer expectations and requirements, and gains customer trust and respect
Compliant with all CHRISTUS Health, payer, and government regulations

Fulltime

Patient Financial Representative Senior - Patient Financial Services

The associate is responsible for the duties and services that are of a support n...

Location

United States , Irving

Salary:

Not provided

CHRISTUS Health

Expiration Date

Until further notice

Requirements

HS Diploma or equivalent years of experience required
3-5 years of experience preferred
Experience working within a multi-facility hospital business office environment preferred
Experience working with inpatient and outpatient billing requirements of UB-04 and HCFA 1500 billing forms preferred
None required

Job Responsibility

Meets expectations of the applicable OneCHRISTUS Competencies: Leader of Self, Leader of Others, or Leader of Leaders
Performs Revenue Cycle functions in a manner that meets or exceeds CHRISTUS Health's key performance metrics
Ensures PFS departmental quality and productivity standards are met
Collects and provides patient and payor information to facilitate account resolution
Responds to all types of account inquiries through written, verbal, or electronic correspondence
Maintains payor-specific knowledge of insurance and self-pay billing and follow-up guidelines and regulations for third-party payers
Maintains working knowledge of all functions within the Revenue Cycle
Responsible for professional and effective written and verbal communication with both internal and external customers in order to resolve outstanding questions for account resolution
Meets or exceeds customer expectations and requirements, and gains customer trust and respect
Compliant with all CHRISTUS Health, payer, and government regulations

Fulltime

New

Patient Financial Representative Senior - Financial Services

The associate is responsible for the duties and services that are of a support n...

Location

United States , Irving

Salary:

Not provided

CHRISTUS Health

Expiration Date

Until further notice

Requirements

HS Diploma or equivalent years of experience required
3-5 years of experience preferred
Experience working within a multi-facility hospital business office environment preferred
Experience working with inpatient and outpatient billing requirements of UB-04 and HCFA 1500 billing forms preferred

Job Responsibility

Meets expectations of the applicable OneCHRISTUS Competencies: Leader of Self, Leader of Others, or Leader of Leaders
Performs Revenue Cycle functions in a manner that meets or exceeds CHRISTUS Health's key performance metrics
Ensures PFS departmental quality and productivity standards are met
Collects and provides patient and payor information to facilitate account resolution
Responds to all types of account inquiries through written, verbal, or electronic correspondence
Maintains payor-specific knowledge of insurance and self-pay billing and follow-up guidelines and regulations for third-party payers
Maintains working knowledge of all functions within the Revenue Cycle
Responsible for professional and effective written and verbal communication with both internal and external customers in order to resolve outstanding questions for account resolution
Meets or exceeds customer expectations and requirements, and gains customer trust and respect
Compliant with all CHRISTUS Health, payer, and government regulations

Fulltime

Patient Financial Services Representative I

The Patient Financial Services Representative (PFSR) serves as the first point o...

Location

United States , Aventura

Salary:

Not provided

Memorial Healthcare System

Expiration Date

Until further notice

Requirements

High School Diploma or Equivalent (Required)
No experience required
One (1) year of related hospital, medical office, or customer service experience preferred

Job Responsibility

Explains polices including all regulatory and financial consent forms
secures all required signatures
May perform patient discharge functions including review of after visit summary, future appointment scheduling, and referrals
Interviews patients and guarantors to obtain all necessary information
May confirm physician and prescription orders ensuring accuracy
May schedule walk-in appointments
Collects patient out-of-pocket responsibility per collection guidelines
Provides patient estimates as requested
Prepares and balances a daily deposit
Provides exceptional customer service

Fulltime

Patient Financial Services Representative I- Neurology

The Patient Financial Services Representative (PFSR) serves as the first point o...

Location

United States , Aventura

Salary:

Not provided

Memorial Healthcare System

Expiration Date

Until further notice

Requirements

High School Diploma or Equivalent
No experience required
One (1) year of related hospital, medical office, or customer service experience preferred.

Job Responsibility

Verifies insurance benefits including obtaining insurance card(s) and confirms coverage is active
Determines correct insurance filing order, if multiple insurance coverages are effective for that service
Explains polices including all regulatory and financial consent forms
secures all required signatures
May perform patient discharge functions including, but not limited to, review of after visit summary (AVS), future appointment scheduling, and referrals
Interviews patients and guarantors at the workstation or bedside to obtain all necessary information, including a copy of the patient or guarantor identification card
May confirm physician and prescription orders ensuring accuracy
May schedule walk-in appointments for services offered
Collects patient out-of-pocket responsibility per collection guidelines
Provides patient estimates as requested

Fulltime

Patient Financial Services Representative-Thoracic Surgery-FT-Days-MPG

The Patient Financial Services Representative (PFSR) serves as the first point o...

Location

United States , Memorial Physician Group

Salary:

Not provided

Memorial Healthcare System

Expiration Date

Until further notice

Requirements

High School Diploma or Equivalent (Required)
No experience required
One (1) year of related hospital, medical office, or customer service experience preferred
Excellent communication skills
Critical thinking skills
Decisive judgment
Ability to work with minimal supervision
Ability to work in a stressful environment
Ability to work and build relationships collaboratively

Job Responsibility

Collects patient out-of-pocket responsibility per collection guidelines
Provides patient estimates as requested
Prepares and balances a daily deposit of all payment collections
May schedule walk-in appointments for services offered
May confirm physician and prescription orders ensuring accuracy
Interviews patients and guarantors at the workstation or bedside to obtain all necessary information, including a copy of the patient or guarantor identification card
May perform patient discharge functions including, but not limited to, review of after visit summary (AVS), future appointment scheduling, and referrals
Explains polices including all regulatory and financial consent forms
secures all required signatures
Verifies insurance benefits including obtaining insurance card(s) and confirms coverage is active

Fulltime

Director Patient Financial Services & Revenue Analytics

Director Patient Financial Services & Revenue Analytics Job CategoryManagement S...

Location

United States , Tucson

Salary:

Not provided

Tucson Medical Center

Expiration Date

Until further notice

Requirements

Bachelor's Degree from an accredited college or university
Seven (7) years of progressive management-level experience including five (5) years' experience within an acute care hospital environment
Three (3) to five (5) years of recent HB Epic experience
Thorough knowledge of health care reimbursement methods
Thorough knowledge of current practices, regulations, and techniques in access services
Knowledge of building and supporting teams and collaborative workgroups
Knowledge of Medicare and AHCCCS regulations relevant to access services
Skill in conflict management
Skill in strong verbal and written communications
Skill in tactful interaction with providers regarding compliance best practice guidelines, utilization of hospital resources, documentation requirements, and other case management issues

Job Responsibility

Directs daily operations related to the development, maintenance, and configuration of patient financial services and revenue analytics
Leads a team of billing professionals and collaborates with various departments to optimize billing and follow-up procedures
Responsible for developing, planning, organizing, and implementing Revenue Cycle strategies
Responsible for all Patient Financial Services functions for all TMC Healthcare facilities
Responsible for identifying charging issues and opportunities within departments, to expedite claims adjudication
Facilitates process improvement related to Revenue Cycle by analyzing data, interacting with Revenue Cycle staff, and interacting with other departments that impact the Revenue Cycle
Resolves and troubleshoots charging related errors in various work queues to ensure timely processing of accounts
Assists with analyzing data to identify opportunities for process improvement and help implement the solutions that ensure accurate and compliant charge capture
Directs and participates in the planning process for future development and growth of the business
periodically presents such plans for general review and approval by Administration

Fulltime

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Patient Financial Services Representative

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