Patient Financial Services Representative I- Neurology

• Verifies insurance benefits including obtaining insurance card(s) and confirms coverage is active
• Determines correct insurance filing order, if multiple insurance coverages are effective for that service
• Explains polices including all regulatory and financial consent forms
• secures all required signatures
• May perform patient discharge functions including, but not limited to, review of after visit summary (AVS), future appointment scheduling, and referrals
• Interviews patients and guarantors at the workstation or bedside to obtain all necessary information, including a copy of the patient or guarantor identification card
• May confirm physician and prescription orders ensuring accuracy
• May schedule walk-in appointments for services offered
• Collects patient out-of-pocket responsibility per collection guidelines
• Provides patient estimates as requested
• Prepares and balances a daily deposit of all payment collections
• Provides exceptional customer service and ensures all questions and concerns are addressed in a timely and courteous manner
• May guide the patient to appropriate destination for services
• Obtains pre-certification and authorization.

• High School Diploma or Equivalent
• No experience required
• One (1) year of related hospital, medical office, or customer service experience preferred.

One (1) year of related hospital, medical office, or customer service experience preferred.