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CHRISTUS Health Logo CHRISTUS Health · Finance

Patient Financial Representative

United States, Irving · Job Posted March 18, 2026
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Job Description

The associate is responsible for the duties and services that are of a support nature to the Revenue Cycle division of CHRISTUS Health. The associate ensures that all processes are performed in a timely and efficient manner. The primary purpose of this Job is to perform tasks that support account resolution and reconciliation of outstanding balances for CHRISTUS Health patient accounts. The Job works in a cooperative team environment to provide value to internal and external customers. The associate carries out his/her duties by adhering to the highest standards of ethical and moral conduct, acts in the best interest of CHRISTUS Health, and fully supports CHRISTUS Health's Mission, Philosophy, and core values of Dignity, Integrity, Compassion, Excellence and Stewardship.

Job Responsibility

  • Meets expectations of the applicable OneCHRISTUS Competencies: Leader of Self, Leader of Others, or Leader of Leaders
  • Performs Revenue Cycle functions in a manner that meets or exceeds CHRISTUS Health key performance metrics
  • Ensures PFS departmental quality and productivity standards are met
  • Responsible for professional and effective written and verbal communication with both internal and external customers in order to resolve outstanding questions for account resolution
  • Manages and maintains patient and payor information to facilitate account resolution
  • Responds to all types of account inquiries through written, verbal or electronic correspondence
  • Develops and maintains working knowledge of all functions within the Revenue Cycle
  • Meets or exceeds customer expectations and requirements, and gains customer trust and respect
  • Compliant with all CHRISTUS Health, payer, and government regulations
  • Appropriately documents patient accounting host system or other systems utilized by PFS in accordance with policy and procedures
  • Provide continuous updates and information to the PFS Leadership Team regarding errors, issues, and trends related to activities affecting productivity, reimbursement, payment delays, and/or patient experience
  • Has professional and effective written and verbal communication
  • Completes requests for supporting documentation related to account resolution, audits and other requests and ensures delivery to appropriate party
  • Perform support services for departmental Associates such as faxing of documents, copying, printing of forms, data entry and reception relief
  • Performs mail retrieval, sorting, distribution and inter-facility delivery duties for all Business Office Associates
  • Performs scanning and electronic upload of documents
  • Ensures all payments are retrieved and posted accurately and timely, post lockbox monies, EFT/ACH monies, credit card payments, and patient payments including JV entries for nonpatient cash
  • Resolves submitted work queues for missing and/or unapplied cash
  • Monitor and perform cash reconciliation to identify cash posting errors and ensure all receipts are applied
  • Answers inbound calls to the department in a timely manner, consistent with department and/or industry standards
  • Collects and provides patient and payor information to facilitate account resolution
  • Responds to patient and insurance company complaints, correspondence, inquiries, and requests for information
  • Collects balance owing from third-party payers in accordance with state and federal laws governing collection practices. Ensures that collection efforts are thorough with the overall objective being to collect the outstanding balance in an ethical manner
  • Complete Attorney requests for billing records and subpoenas

Requirements

  • HS Diploma or equivalent years of experience required
  • Post HS education preferred
  • 1-3 years of experience preferred
  • General hospital A/R accounts knowledge is preferred
  • College education, previous Insurance Company claims experience and/or health care billing trade school education may be considered in lieu of formal hospital experience
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Until further notice
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  • Performs Revenue Cycle functions in a manner that meets or exceeds CHRISTUS Health's key performance metrics
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  • Collects and provides patient and payor information to facilitate account resolution
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  • 3-5 years of experience preferred
  • Experience working within a multi-facility hospital business office environment preferred
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  • Responds to all types of account inquiries through written, verbal, or electronic correspondence
  • Maintains payor-specific knowledge of insurance and self-pay billing and follow-up guidelines and regulations for third-party payers
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  • Responsible for professional and effective written and verbal communication with both internal and external customers in order to resolve outstanding questions for account resolution
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  • Performs Revenue Cycle functions in a manner that meets or exceeds CHRISTUS Health's key performance metrics
  • Ensures PFS departmental quality and productivity standards are met
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  • Responds to all types of account inquiries through written, verbal, or electronic correspondence
  • Maintains payor-specific knowledge of insurance and self-pay billing and follow-up guidelines and regulations for third-party payers
  • Maintains working knowledge of all functions within the Revenue Cycle
  • Responsible for professional and effective written and verbal communication with both internal and external customers in order to resolve outstanding questions for account resolution
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Patient Financial Representative Senior

The associate is responsible for the duties and services that are of a support n...
Location
Location
United States , Irving
Salary
Salary:
Not provided
christushealth.org Logo
CHRISTUS Health
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • HS Diploma or equivalent years of experience required
  • Post HS education preferred
  • 3-5 years of experience preferred
  • Experience working within a multi-facility hospital business office environment preferred
  • College education, previous Insurance Company claims experience and/or health care billing trade school education may be considered in lieu of formal hospital experience
  • Experience working with inpatient and outpatient billing requirements of UB-04 and HCFA 1500 billing forms preferred
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  • Meets expectations of the applicable OneCHRISTUS Competencies: Leader of Self, Leader of Others, or Leader of Leaders
  • Performs Revenue Cycle functions in a manner that meets or exceeds CHRISTUS Health's key performance metrics
  • Ensures PFS departmental quality and productivity standards are met
  • Collects and provides patient and payor information to facilitate account resolution
  • Responds to all types of account inquiries through written, verbal, or electronic correspondence
  • Maintains payor-specific knowledge of insurance and self-pay billing and follow-up guidelines and regulations for third-party payers. Maintains working knowledge of all functions within the Revenue Cycle
  • Responsible for professional and effective written and verbal communication with both internal and external customers in order to resolve outstanding questions for account resolution
  • Meets or exceeds customer expectations and requirements, and gains customer trust and respect
  • Compliant with all CHRISTUS Health, payer, and government regulations
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Patient Financial Representative Senior

The associate is responsible for the duties and services that are of a support n...
Location
Location
United States , Irving
Salary
Salary:
Not provided
christushealth.org Logo
CHRISTUS Health
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • HS Diploma or equivalent years of experience required
  • Post HS education preferred
  • 3-5 years of experience preferred
  • Experience working within a multi-facility hospital business office environment preferred
  • College education, previous Insurance Company claims experience and/or health care billing trade school education may be considered in lieu of formal hospital experience
  • Experience working with inpatient and outpatient billing requirements of UB-04 and HCFA 1500 billing forms preferred
Job Responsibility
Job Responsibility
  • Meets expectations of the applicable OneCHRISTUS Competencies: Leader of Self, Leader of Others, or Leader of Leaders
  • Performs Revenue Cycle functions in a manner that meets or exceeds CHRISTUS Health's key performance metrics
  • Ensures PFS departmental quality and productivity standards are met
  • Collects and provides patient and payor information to facilitate account resolution
  • Responds to all types of account inquiries through written, verbal, or electronic correspondence
  • Maintains payor-specific knowledge of insurance and self-pay billing and follow-up guidelines and regulations for third-party payers
  • Maintains working knowledge of all functions within the Revenue Cycle
  • Responsible for professional and effective written and verbal communication with both internal and external customers in order to resolve outstanding questions for account resolution
  • Meets or exceeds customer expectations and requirements, and gains customer trust and respect
  • Compliant with all CHRISTUS Health, payer, and government regulations
  • Fulltime
Read More
Arrow Right

Patient Financial Representative Senior

The associate is responsible for the duties and services that are of a support n...
Location
Location
United States , Irving
Salary
Salary:
Not provided
christushealth.org Logo
CHRISTUS Health
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • HS Diploma or equivalent years of experience required
  • Post HS education preferred
  • 3-5 years of experience preferred
  • Experience working within a multi-facility hospital business office environment preferred
  • College education, previous Insurance Company claims experience and/or health care billing trade school education may be considered in lieu of formal hospital experience
  • Experience working with inpatient and outpatient billing requirements of UB-04 and HCFA 1500 billing forms preferred
Job Responsibility
Job Responsibility
  • Meets expectations of the applicable OneCHRISTUS Competencies: Leader of Self, Leader of Others, or Leader of Leaders
  • Performs Revenue Cycle functions in a manner that meets or exceeds CHRISTUS Health's key performance metrics
  • Ensures PFS departmental quality and productivity standards are met
  • Collects and provides patient and payor information to facilitate account resolution
  • Responds to all types of account inquiries through written, verbal, or electronic correspondence
  • Maintains payor-specific knowledge of insurance and self-pay billing and follow-up guidelines and regulations for third-party payers. Maintains working knowledge of all functions within the Revenue Cycle
  • Responsible for professional and effective written and verbal communication with both internal and external customers in order to resolve outstanding questions for account resolution
  • Meets or exceeds customer expectations and requirements, and gains customer trust and respect
  • Compliant with all CHRISTUS Health, payer, and government regulations
  • Exhibits a strong working knowledge of CPT, HCPCS, and ICD-10 coding regulations and guidelines
  • Fulltime
Read More
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