Patient Financial Counselor Job at Robert Half (Holyoke)

New

Patient Service Representative

Location

United States , Lexington

Salary:

20.80 - 31.20 USD / Hour

Advocate Health Care

Expiration Date

Until further notice

Requirements

High school diploma or GED required
Patient access (scheduling, registration and financial clearance), insurance verification, billing or certified medical assistant experience preferred
Ability to identify and understand issues and problems
Knowledge and ability to articulate explanations of Medicare, HIPAA, and EMTALA rules and regulations
Mathematical aptitude, effective oral and written communication skills and critical thinking skills
Understanding of basic human anatomy, medical terminology and procedures
Ability to speak effectively to customers or employees
Ability to handle sensitive and confidential information
Experience with Microsoft Outlook, Word and Excel and ADT software
Ability to write routine correspondence, calculate figures and amounts such as discounts and percentages

Job Responsibility

Greets patients arriving for their appointments
Monitors patient flow
Ensures all patient demographic and insurance information is complete and accurate
Completes the registration process on walk-in patients, verifies and / or updates patient demographic and insurance information
Verifies insurance benefits
Obtains, calculates and collects the patients out of pocket financial liability
Follows the Financial Clearance policy for non-urgent patient services
Identifies patients in need of financial assistance and refers patients to Financial Counselor
Performs visit closure, including but not limited to checking out patients, scheduling follow-up appointment(s), collecting additional patient responsibility and providing patient with appropriate documents
Maintains knowledge of and reference materials of the following: Medicare, Medicaid and third-party payer requirements, guidelines and policies, insurance plans requiring pre-authorization/referral and a list of current accepted insurance plans

What we offer

Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program

Fulltime

Patient Access Rep – Financial Counselor - Rad Onc

The Patient Access Rep - Financial Counselor is responsible for assisting patien...

Location

United States , Tucson

Salary:

Not provided

Tucson Medical Center

Expiration Date

Until further notice

Requirements

Three (3) years in a healthcare or medical office setting, including experience in insurance verification, financial counseling, or patient access
Knowledge of healthcare billing, insurance plans, and financial assistance programs
Strong interpersonal and communication skills
Ability to explain complex financial information in a clear and compassionate manner
Proficiency in EHR systems, payer portals, and Microsoft Office
Attention to detail and accuracy in documentation
Ability to manage multiple tasks in a fast-paced environment

Job Responsibility

Interview patients or their representatives to assess financial status and determine payment options
Verify insurance eligibility, benefits, and authorization requirements
Provide cost estimates and explain patient financial responsibility
Collect deposits, co-pays, and deductibles
establish and monitor payment plans
Assist patients in applying for financial assistance, charity care, or third-party funding
Ensure completion of financial documentation in accordance with hospital policies
Perform medical necessity screening and ensure compliance with system requirements
Collaborate with clinical departments and physician offices to obtain necessary documentation
Maintain accurate records and documentation in EHR and financial systems

Fulltime

Financial Counselor Senior

Responsible for administering the Medicaid Presumptive Eligibility, Medical disa...

Location

United States , Lakewood

Salary:

18.97 - 28.89 USD / Hour

American Nursing Care

Expiration Date

Until further notice

Requirements

High School Diploma/G.E.D. required
Preferred 1 year health care experience
Preferred knowledge of registration and billing and credit scoring
Knowledge of ICD-10 and CPT coding and medical terminology
Strong customer service skills
Accurate computer typing skills
Physical Requirements - Sedentary work - prolonged periods of sitting and exert up to 10 lbs. force occasionally

Job Responsibility

Administering the Medicaid Presumptive Eligibility, Medical disability, long term care applications and Hospital Financial Assistance Programs
Acting as a liaison between the patients, physician, patient clinics, accounts, and community agencies
Performing financial screenings on patients and making a determination based on provided information
Directing the patient to the appropriate financial program
Counseling patients regarding their financial obligation and collection of monies owed for medical services
Administering and counseling insured and non-insured patients on payment plans and/or package pricing
Writing off or adjusting all accounts as deemed necessary
Interacting with executives and other leadership on approval of payment plans or settlements
Works closely with the Patient Representatives in researching and handling patient complaints related to billing

What we offer

Medical
prescription drug
dental
vision plans
life insurance
paid time off (full-time benefit eligible team members may receive a minimum of 14 paid time off days, including holidays annually)
tuition reimbursement
retirement plan benefit(s) including, but not limited to, 401(k), 403(b), and other defined benefits offerings

Fulltime

New

Patient Access Representative

The Patient Access Representative performs efficient and orderly registration of...

Location

United States , Avondale

Salary:

Not provided

Phoenix Children's

Expiration Date

Until further notice

Requirements

High school diploma or equivalent
1 year of related office or retail experience including direct customer contact and service, or equivalent combination of education and experience
Effective verbal and written communication skills, professional demeanor, team player with a customer-focused attitude
Follow any payer or governmental requirement as required by organization

Job Responsibility

Performs efficient and orderly registration of all patients
Acts as primary liaison for patients receiving professional and hospital services
Prepares admission forms, obtains necessary documentation and signatures, and confirms demographic information
Collects co-pay and deductible amounts at time of service
Arrives patients who present for professional and hospital services that have been pre-registered and collect co-pay and deductible amounts
Accurately documents all information in the appropriate fields and/or account notes
Courteously answers the telephone and answers all questions in a timely manner
Identifies and refers uninsured and underinsured patients to the Financial Counselor
Inquires patient account system(s) to identify any previous unpaid liability
Maintains a positive working relationship with patients/guarantors, insurance companies, government entities, clinical personnel, co-workers and management

Parttime

Patient Access Representative

The Patient Access Representative performs efficient and orderly registration of...

Location

United States , Scottsdale

Salary:

Not provided

Phoenix Children's

Expiration Date

Until further notice

Requirements

High school diploma or equivalent
1 year of related office or retail experience including direct customer contact and service, or equivalent combination of education and experience
Effective verbal and written communication skills, professional demeanor, team player with a customer-focused attitude
Follow any payer or governmental requirement as required by organization

Job Responsibility

Performs efficient and orderly registration of all patients
Acts as primary liaison for patients receiving professional and hospital services
Prepares admission forms, obtains necessary documentation and signatures, and confirms demographic information
Collects co-pay and deductible amounts at time of service
Arrives patients who present for professional and hospital services that have been pre-registered and collect co-pay and deductible amounts
Accurately documents all information in the appropriate fields and/or account notes
Courteously answers the telephone and answers all questions in a timely manner
Identifies and refers uninsured and underinsured patients to the Financial Counselor
Inquires patient account system(s) to identify any previous unpaid liability
Maintains a positive working relationship with patients/guarantors, insurance companies, government entities, clinical personnel, co-workers and management

Fulltime

New

Chief Financial Officer

Chief Financial Officer (CFO) New Behavioral Health Hospital in Jacksonville, FL...

Location

United States , Jacksonville

Salary:

Not provided

Florida Institute of CPAs (FICPA)

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Accounting or business-related field with major in Accounting
Minimum 3 years successful CFO experience in a healthcare setting desired
Previous Behavioral healthcare experience highly preferred
Previous experience with a proprietary healthcare system highly preferred
CPA or Master’s degree a plus
Proven financial analysis skills
Experience working with information technology and proficiency with software packages including Excel and Word
Demonstrated leadership ability
Demonstrates excellent communication skills, both written and verbal
Ability to think strategically and solve problems

Job Responsibility

Ensures that monthly financial statements are completed timely and accurately
Ensures that all balance sheet accounts are reconciled on a monthly basis and in compliance with company policies and standards and that any outstanding variances are identified and corrected timely
Prepares corporate required reports (including the Monthly Operating Report, Monthly Certifications, Corporate Disclosures, Forecasts) timely and accurately
Ensures all accounting and business office policies and required internal controls are in place to facilitate a clean audit with no material audit adjustments or deficiencies found. Ensures that all approval processes are in place
Directs the operations of the Revenue Cycle to ensure that accounts receivable is collected timely and uncompensated care is kept to a minimum. Strives to achieve goals for cash collections and AR days and to reduce bad debt and denials. Routinely reviews revenue cycle metrics to proactively identify and address issues affecting overall performance
Is actively involved in ensuring Front End Revenue Cycle processes are in place including ensuring the insurance verification is completed on 100% of patients, working with the Financial Counselor to ensure proper determination of patient portions and approval of any discounts or charity and proper logging of upfront collections
Maintains a thorough working knowledge of federal, state and managed care reimbursement methodologies to ensure that facility is paid accurately, and revenue deductions are recorded accurately. Facilitates preparation of any required cost reports
Supervises Accounting, Patient Accounting, Health Information Management, Materials Management and other departments assigned by the CEO. These departments may include, but are not limited to, Health Information Management, Materials Management, and Human Resources. Ensures department is adequately staffed and trained
Ensures compliance with Group Purchasing contract and monitors purchases to ensure supply costs are kept to budgeted levels
Prepares annual operating budget and participates in the annual strategic planning process which serves as a basis for the budget. Provides ongoing analysis of variances from budget and assists the CEO in implementing changes needed to achieve budget goals

What we offer

Competitive compensation with industry leading annual performance-based bonus opportunity
Comprehensive benefits including medical, dental, and vision insurance
401(k) with company match to support your financial future
Stock-based awards, giving you a stake in Acadia’s success
Generous paid time off for vacation, sick days, and holidays
Professional development & leadership training to sharpen your skills
Career mobility within Acadia’s nationwide network of 250+ facilities

Fulltime

Chief Financial Officer

The CFO is an integral part of the senior leadership team and expected to partic...

Location

United States , Fort Myers

Salary:

Not provided

Florida Institute of CPAs (FICPA)

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Accounting or business-related field with major in Accounting
Minimum 3 years successful CFO experience in a healthcare setting desired
Previous Behavioral healthcare experience highly preferred
Previous experience with a proprietary healthcare system highly preferred
CPA or Master’s degree a plus
Proven financial analysis skills
Experience working with information technology and proficiency with software packages including Excel and Word
Demonstrated leadership ability
Demonstrates excellent communication skills, both written and verbal
Ability to think strategically and solve problems

Job Responsibility

Ensures that monthly financial statements are completed timely and accurately
Ensures that all balance sheet accounts are reconciled on a monthly basis and in compliance with company policies and standards and that any outstanding variances are identified and corrected timely
Prepares corporate required reports (including the Monthly Operating Report, Monthly Certifications, Corporate Disclosures, Forecasts) timely and accurately
Ensures all accounting and business office policies and required internal controls are in place to facilitate a clean audit with no material audit adjustments or deficiencies found. Ensures that all approval processes are in place
Directs the operations of the Revenue Cycle to ensure that accounts receivable is collected timely and uncompensated care is kept to a minimum. Strives to achieve goals for cash collections and AR days and to reduce bad debt and denials. Routinely reviews revenue cycle metrics to proactively identify and address issues affecting overall performance
Is actively involved in ensuring Front End Revenue Cycle processes are in place including ensuring the insurance verification is completed on 100% of patients, working with the Financial Counselor to ensure proper determination of patient portions and approval of any discounts or charity and proper logging of upfront collections
Maintains a thorough working knowledge of federal, state and managed care reimbursement methodologies to ensure that facility is paid accurately, and revenue deductions are recorded accurately. Facilitates preparation of any required cost reports
Supervises Accounting, Patient Accounting, Health Information Management, Materials Management and other departments assigned by the CEO. These departments may include, but are not limited to, Health Information Management, Materials Management, and Human Resources. Ensures department is adequately staffed and trained
Ensures compliance with Group Purchasing contract and monitors purchases to ensure supply costs are kept to budgeted levels
Prepares annual operating budget and participates in the annual strategic planning process which serves as a basis for the budget. Provides ongoing analysis of variances from budget and assists the CEO in implementing changes needed to achieve budget goals

What we offer

Competitive Compensation
Bonus opportunity
Relocation benefits
Growth and development opportunities within Acadia and its subsidiaries
Excellent Medical, Dental, Vision and Prescription Drug Plan
401k plan with company match
Tuition Reimbursement
Challenging and rewarding work environment

Fulltime

Patient Account Representative

San Jose Behavioral Health is currently seeking a Patient Account Representative...

Location

United States , San Jose

Salary:

24.51 - 34.32 USD / Hour

Acadia Healthcare

Expiration Date

Until further notice

Requirements

High school diploma or equivalent required
Three or more years’ prior admissions and or collections experience in a hospital setting required
Psychiatric experience preferred

Job Responsibility

Call and status outstanding claims with third party payors
Review claims issues and make corrections as needed and rebill
Utilize claims clearing house to review and correct claims
Review explanation of benefits to ascertain that claim processed and paid correctly
Complete adjustment forms if any adjustments need to be made to an account
Manage daily productivity via patient accounting system and productivity reports
Prorate patient accounts and monitor that balance due is in the correct financial class
Report an overview of the week to the BOD and participate in AR meetings
Gather and interpret data from system and understands appropriate course of action to take and initiates time-sensitive and strategic steps resulting in payment
Assist financial counselors as needed

What we offer

Competitive salary
Medical, dental, and vision insurance
Acadia Healthcare 401(k) plan with match
General Paid Time off to include: Vacation, Sick, Personal Days, and Extended Sick Leave plus Holidays/Holiday Pay
Excellent training program
Professional growth opportunity

Fulltime

Patient Financial Counselor

Robert Half

Location:
United States , Holyoke

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 31, 2026

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