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Patient Experience Representative

United States, Boston 19.06 - 27.64 USD / Hour · Job Posted February 23, 2026
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Job Description

At Boston Children’s Hospital, the quality of our care – and our inclusive hospital working environment – lies in the diversity of our people. With patients from local communities and 160 countries around the world, we’re committed to reflecting the spectrum of their cultures, while opening doors of opportunity for our team. Here, different talents pursue common goals. Voices are heard and ideas are shared. Join us, and discover how your unique contributions can change lives. Yours included. The Fetal Care and Surgery Center (FCSC) at Boston Children’s Hospital – in affiliation with Brigham & Women’s Hospital – provides diagnosis, ongoing screening and care for mothers carrying babies with confirmed or suspected congenital anomalies. Using advanced diagnostic tools, groundbreaking surgical and medical treatments, and supportive care, our fetal specialists are increasing the chances of survival and the quality of life for many newborns. We offer compassionate care and support that extends throughout childhood – from prenatal diagnosis and counseling through treatment and long-term follow-up.

Job Responsibility

  • Providing positive and effective customer service that supports unit operations
  • Collaborating with referring Obstetrics and/or Maternal Fetal Medicine providers that are referring patients to the MFCC
  • Scheduling patients and supporting the patient encounter, including scheduling MRI, Ultrasound and Fetal Echocardiograms as well as with supporting departments
  • Greeting and directing patients, families and visitors
  • Monitoring daily schedule and coordinating flow with clinicians and supervisor
  • Recording and forwarding messages, triaging calls for urgent information or services, initiating call for emergency services
  • Providing routine clerical support as needed
  • Actively contributing to departmental and organizational initiatives and projects with a focus on continuous process improvement
  • Assisting in implementing change in internal systems and procedures

Requirements

  • High School Diploma / GED
  • Prior customer service or administrative experience preferred
  • The ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations
  • The ability to work with diverse internal and external constituencies

What we offer

  • Flexible schedules
  • Affordable health, vision and dental insurance
  • Child care and student loan subsidies
  • Generous levels of time off
  • 403(b) Retirement Savings plan
  • Pension
  • Tuition and certain License and Certification Reimbursement
  • Cell phone plan discounts
  • Discounted rates on T-passes
  • $2,000 sign on bonus (not eligible for internal candidates)

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