Patient Experience Representative Job at Boston Children's Hospital (Boston)

Patient Experience Representative

As an overnight Per Diem Patient Experience representative, you will work to pro...

Location

United States , Boston

Salary:

19.06 - 27.64 USD / Hour

Boston Children's Hospital

Expiration Date

Until further notice

Requirements

A high school level of education, bachelor’s degree preferred
Prior customer service or administrative experience preferred
The ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations
The ability to work with diverse internal and external constituencies

Job Responsibility

Providing positive and effective customer service that supports unit operations
Collaborating with referring providers and practices
Obtaining required authorizations to compile patient and staff schedules
Scheduling patients and supporting patients encounter
Recording and forwarding messages, triaging calls for urgent information or services, initiating call for emergency services
Processing admissions/discharges
Providing routine clerical support as needed

What we offer

flexible schedules
affordable health, vision and dental insurance
child care and student loan subsidies
generous levels of time off
403(b) Retirement Savings plan
Pension
Tuition and certain License and Certification Reimbursement
cell phone plan discounts
discounted rates on T-passes

Parttime

Patient Experience Representative

At Boston Children’s Hospital, the quality of our care – and our inclusive hospi...

Location

United States , Boston

Salary:

19.06 - 27.64 USD / Hour

Boston Children's Hospital

Expiration Date

Until further notice

Requirements

A high school level of education, bachelor’s degree preferred
Prior customer service or administrative experience preferred
The ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations
The ability to work with diverse internal and external constituencies

Job Responsibility

Providing positive and effective customer service that supports unit operations
Collaborating with referring providers and practices
Obtaining required authorizations to compile patient and staff schedules
Scheduling patients and supporting patients encounter
Recording and forwarding messages, triaging calls for urgent information or services, initiating call for emergency services
Processing admissions/discharges
Providing routine clerical support as needed

What we offer

flexible schedules
affordable health, vision and dental insurance
child care and student loan subsidies
generous levels of time off
403(b) Retirement Savings plan
Pension
Tuition and certain License and Certification Reimbursement
cell phone plan discounts
discounted rates on T-passes

Patient Experience Representative

You will work under close supervision to provide support to the administrative o...

Location

United States , Boston

Salary:

1437.28 USD / Year

Boston Children's Hospital

Expiration Date

Until further notice

Requirements

A high school level of education, bachelor’s degree preferred
Prior customer service or administrative experience preferred
The ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations
The ability to work with diverse internal and external constituencies

Job Responsibility

Providing positive and effective customer service that supports unit operations
Collaborating with referring providers and practices
Obtaining required authorizations to compile patient and staff schedules
Scheduling patients and supporting patients encounter
Recording and forwarding messages, triaging calls for urgent information or services, initiating call for emergency services
Processing admissions/discharges
Providing routine clerical support as needed

What we offer

flexible schedules
affordable health, vision and dental insurance
child care and student loan subsidies
generous levels of time off
403(b) Retirement Savings plan
Pension
Tuition and certain License and Certification Reimbursement
cell phone plan discounts
discounted rates on T-passes

Parttime

Patient Experience Representative

At Boston Children’s Hospital, the quality of our care – and our inclusive hospi...

Location

United States , Boston

Salary:

19.06 - 27.64 USD / Hour

Boston Children's Hospital

Expiration Date

Until further notice

Requirements

High School Diploma / GED
Prior customer service or administrative experience preferred
The ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations
The ability to work with diverse internal and external constituencies

Job Responsibility

Providing positive and effective customer service that supports unit operations
Collaborating with referring Obstetrics and/or Maternal Fetal Medicine providers that are referring patients to the MFCC
Scheduling patients and supporting the patient encounter, including scheduling MRI, Ultrasound and Fetal Echocardiograms as well as with supporting departments
Greeting and directing patients, families and visitors
Monitoring daily schedule and coordinating flow with clinicians and supervisor
Recording and forwarding messages, triaging calls for urgent information or services, initiating call for emergency services
Providing routine clerical support as needed
Actively contributing to departmental and organizational initiatives and projects with a focus on continuous process improvement
Assisting in implementing change in internal systems and procedures

What we offer

Flexible schedules
Affordable health, vision and dental insurance
Child care and student loan subsidies
Generous levels of time off
403(b) Retirement Savings plan
Pension
Tuition and certain License and Certification Reimbursement
Cell phone plan discounts
Discounted rates on T-passes
$2,000 sign on bonus (not eligible for internal candidates)

Fulltime

Patient Experience Representative

At Boston Children’s Hospital, the quality of our care – and our inclusive hospi...

Location

United States , Boston

Salary:

19.06 - 27.64 USD / Hour

Boston Children's Hospital

Expiration Date

Until further notice

Requirements

High-school or GED diploma
Superb customer service
Keen attention to detail
Strong computing skills with ability to learn new software quickly and ability to work in multiple systems simultaneously
A minimum of five shifts in a six-week period are required and must include some weekend shifts
Holiday shifts are required
Ability to work independently and as part of a team
The ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations
There is a 6 week/40 hours a week training commitment that is required which could include day/evening + weekend training before you go into your shift. Full flexibility is needed during this training period

Job Responsibility

Providing positive and effective customer service that supports departmental and hospital administrative operations
Scheduling patient encounters and procedures to coordinate within and across providers, departments, and institutions
Answering, screening and routing telephone calls. Recording and forwarding messages and triaging calls for urgent information or services. Responding to requests for routine information or assisting within scope of knowledge and authority. Initiating calls for emergency services as required
Collaborating and communicating with referring providers and practices to facilitate management of complex patient issues
Greeting and directing patients, families and visitors
Monitoring daily schedule and patient flow to optimize resource utilization and patient experience
Communicating with clinicians and/or supervisors and routing patients/visitors to maintain efficient patient/visitor flow
Serving as a liaison with Engineering, ESD, Biomedical Engineering, and Materials Management to resolve equipment, supply, cleaning and safety issues
Following through on identified problems
Collecting and organizing medical records, information, materials and supplies required for admissions or encounters. Preparing requisitions and other standard forms as requested by clinician or supervisor

What we offer

Flexible schedules
Affordable health, vision and dental insurance
Child care and student loan subsidies
Generous levels of time off
403(b) Retirement Savings plan
Pension
Tuition and certain License and Certification Reimbursement
Cell phone plan discounts
Discounted rates on T-passes

Fulltime

Patient Experience Representative

At Boston Children’s Hospital, the quality of our care – and our inclusive hospi...

Location

United States , Boston

Salary:

19.06 - 27.64 USD / Hour

Boston Children's Hospital

Expiration Date

Until further notice

Requirements

High-school or GED diploma
Superb customer service
Keen attention to detail
Strong computing skills with ability to learn new software quickly
Ability to work in multiple systems simultaneously
A minimum of five shifts in a six-week period are required and must include some weekend shifts
Holiday shifts are required
Ability to work independently and as part of a team
The ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations

Job Responsibility

Providing positive and effective customer service that supports departmental and hospital administrative operations
Scheduling patient encounters and procedures to coordinate within and across providers, departments, and institutions
Answering, screening and routing telephone calls
Recording and forwarding messages and triaging calls for urgent information or services
Responding to requests for routine information or assisting within scope of knowledge and authority
Initiating calls for emergency services as required
Collaborating and communicating with referring providers and practices to facilitate management of complex patient issues
Greeting and directing patients, families and visitors
Monitoring daily schedule and patient flow to optimize resource utilization and patient experience
Communicating with clinicians and/or supervisors and routing patients/visitors to maintain efficient patient/visitor flow

What we offer

Flexible schedules
Affordable health, vision and dental insurance
Child care and student loan subsidies
Generous levels of time off
403(b) Retirement Savings plan
Pension
Tuition and certain License and Certification Reimbursement
Cell phone plan discounts
Discounted rates on T-passes

Fulltime

New

Patient Experience Representative I- Vascular Anomalies Center

At Boston Children’s Hospital, the quality of our care – and our inclusive hospi...

Location

United States , Boston

Salary:

19.06 - 27.64 USD / Hour

Boston Children's Hospital

Expiration Date

Until further notice

Requirements

High school level of education
prior customer service or administrative experience preferred
ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations
ability to work with diverse internal and external constituencies

Job Responsibility

Providing positive and effective customer service that supports unit operations
collaborating with referring providers and practices
obtaining required authorizations to compile patient and staff schedules
scheduling patients and supporting patients encounter
greeting and directing patients, families and visitors
monitoring daily schedule and coordinating flow with clinicians/supervisors
reconciling payments and preparing deposits, providing record of transactions in Hospital systems
facilitating and directing communication with Financial Counseling
recording and forwarding messages, triaging calls for urgent information or services, initiating call for emergency services
providing routine clerical support as needed

What we offer

Flexible schedules
affordable health, vision and dental insurance
child care and student loan subsidies
generous levels of time off
403(b) Retirement Savings plan
Pension
Tuition and certain License and Certification Reimbursement
cell phone plan discounts
discounted rates on T-passes
$2,000 sign on bonus

Fulltime

New

Sr Patient Experience Representative- ORL Admin Support

The Senior Patient Experience Representative (Sr. PER) provides advanced adminis...

Location

United States , Boston

Salary:

19.83 - 29.49 USD / Hour

Boston Children's Hospital

Expiration Date

Until further notice

Requirements

High School Diploma/ GED
1 year of relevant, healthcare experience
Performs independently
serves as a resource and coaches others
Completes tasks independently with occasional guidance on complex issues
Builds strong working relationships
Communicates effectively with empathy, both verbally and in writing
Collaborates effectively with diverse stakeholders

Job Responsibility

Primarily working with the Neurotology team, scheduling and coordinating appointments for the pediatric population
Demonstrates positive and effective customer service that supports departmental and hospital operations, responding to patient, family, and provider inquiries and resolving complex issues as appropriate
Collaborate with referring providers and practices to support patient care and resolution of complex issues
Monitors clinic activity and patient flow to ensure a positive patient experience, addressing customer service and scheduling concerns and responding to escalated service issues
Serves as a resource on departmental policies and procedures and assists in resolving administrative and operational issues
Verifies, records, and processes patient demographic, insurance, referral, and clinical information
obtains and documents authorizations and referrals
and supports reimbursement and billing processes
May collect and reconcile patient payments, prepare deposits, maintain accurate financial records, and facilitate communication with Financial Counsel
Schedules patient appointments and procedures across providers, departments, and institutions, coordinating schedules and resources to optimize efficiency and patient access

What we offer

flexible schedules
affordable health, vision and dental insurance
child care and student loan subsidies
generous levels of time off
403(b) Retirement Savings plan
Pension
Tuition and certain License and Certification Reimbursement
cell phone plan discounts
discounted rates on T-passes
$2,000 sign on bonus

Fulltime

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Patient Experience Representative I- Vascular Anomalies Center

Sr Patient Experience Representative- ORL Admin Support

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