Patient Experience Representative Job at Boston Children's Hospital (Boston)

Patient Experience Representative

You will work under close supervision to provide support to the administrative o...

Location

United States , Boston

Salary:

991.12 - 1437.28 USD / Year

Boston Children's Hospital

Expiration Date

Until further notice

Requirements

A high school level of education, bachelor’s degree preferred
Prior customer service or administrative experience preferred
The ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations
The ability to work with diverse internal and external constituencies

Job Responsibility

Providing positive and effective customer service that supports unit operations
Collaborating with referring providers and practices
Obtaining required authorizations to compile patient and staff schedules
Scheduling patients and supporting patients encounter
Recording and forwarding messages, triaging calls for urgent information or services, initiating call for emergency services
Processing admissions/discharges
Providing routine clerical support as needed

What we offer

flexible schedules
affordable health, vision and dental insurance
child care and student loan subsidies
generous levels of time off
403(b) Retirement Savings plan
Pension
Tuition and certain License and Certification Reimbursement
cell phone plan discounts
discounted rates on T-passes

Parttime

Patient Experience Representative II-Ambulatory

Under general supervision, provides support to the administrative operations of ...

Location

United States , Lexington

Salary:

19.06 - 27.64 USD / Hour

Boston Children's Hospital

Expiration Date

Until further notice

Requirements

High School Diploma / GED
Minimum 6 months as a Patient Experience Representative (internal) OR Minimum of 6 months relevant healthcare experience (external)

Job Responsibility

Customer Service: Greets, screens, and directs patients, families, and visitors, and provides effective customer service in person and on the phone
Registration: Registers new patients, verifies insurance information, and collects co-payments
Patient Coordination: Monitors clinic activity, schedules appointments, and assists with patient flow to ensure a positive experience
Administrative Tasks: Answers calls, manages calendars, schedules meetings and events, and provides clerical support
Records Management: Collects and organizes patient medical records, processes letters, and handles prescription refill requests
Technology Use: Utilizes office technology, including phone systems and various software applications, and enrolls patients in the patient portal
Process Improvement: Contributes to departmental projects aimed at improving processes and systems

What we offer

$2,000 sign on bonus
flexible schedules
affordable health, vision and dental insurance
childcare and student loan subsidies
generous levels of time off
403(b) Retirement Savings plan
Pension
Tuition and certain License and Certification Reimbursement
cell phone plan discounts
discounted rates on T-passes

Fulltime

Clinic Patient Representative

Greets, instructs, directs and schedules patients and visitors. Serves as a liai...

Location

United States , Longview

Salary:

Not provided

CHRISTUS Health

Expiration Date

Until further notice

Requirements

High school diploma or equivalent
Knowledge of medical terminology desirable
Word processing and computer experience
Excellent interpersonal skills and ability to communicate well
Must be very organized with the ability to perform multiple tasks in a busy environment
Professional medical records documentation and writing skills preferred
Ability to operate 10 key calculator by touch, telephone, computer, copier, and fax machine
Ability to type 40 wpm preferred
Prefer one-year work experience, preferably in a medical office setting

Job Responsibility

Greets patients and visitors in a prompt, courteous, and helpful manner
Checks in patients, verifies and updates necessary information in the medical record
enters patient demographics and insurance information into the computer
Assists patients with completing all necessary forms
Assists patients with ambulatory difficulties
Notifies the clinical staff when a patient is ready
Will be required to maintain appropriate levels of cash and balance cash drawer per company procedure
Will process payments received by patients and post into company billing system
Refers patients to financial counselor representative for clarification or discussion of account and/or payment terms, within the guidelines of the collections policy
Participates with other staff to collect prior balances at the time of service

Fulltime

Clinic Patient Representative Senior - Podiatry

Greets, instructs, directs and schedules patients and visitors. Serves as a liai...

Location

United States , Tyler

Salary:

Not provided

CHRISTUS Health

Expiration Date

Until further notice

Requirements

High school diploma or equivalent
Knowledge of managed care preferred
Ability to operate 10 key calculator by touch, telephone, computer, copier, and fax machine
Excellent interpersonal and communication skills and good math knowledge essential
Some College Preferred
Three or more years of experience in a health care organization
ICD9 and CPT coding (advanced skills) Preferred
Experience with charge posting or collections Preferred

Job Responsibility

Maintains flow of patient check-in, verifies demographic and insurance information and enters into computer database
Assures that information in patient account is accurate
Assists with answering phones, taking messages and assisting with patient and staff inquiries
Responds to CBO requests for patient account corrections and/or maintenance, in a timely manner
Schedules appointments for patients in accordance with physician guidelines
Collects time of service payment amounts
collects prior balance amounts and/or arranging payment plans as requested
Checks in patients, verifies and updates necessary information in the medical record
Assists patients with completing all necessary forms
Scheduled appoints according to clinician template and follows office scheduling policies

Fulltime

Patient Access Representative

As "the champion of first impressions" our valued Patient Access professionals a...

Location

United States , Keystone

Salary:

18.97 - 28.89 USD / Hour

American Nursing Care

Expiration Date

Until further notice

Requirements

Office experience in a healthcare environment
medical terminology
ability to multitask and prioritizing skills
experience with Microsoft Office, Outlook, Excel, Word, Power Point, Windows XP, Windows 7
utilization of website search engines
High School diploma required

Job Responsibility

Create a positive impression for each patient, family member, visitor or staff while performing the tasks of pre-admitting, admitting and/or registering, routing or escorting patients, family or visitors
Interview patients or relatives to obtain demographic and financial information required to complete the registration/admission and record the information in the electronic record system
Verify insurance benefits
explain financial requirements to the patient or patient representative, and collect the outstanding patient portion prior to or at the point of service
Serve as a mentor to new associates and assist in new employee orientation

What we offer

medical
prescription drug
dental
vision plans
life insurance
paid time off
tuition reimbursement
retirement plan benefit(s) including, but not limited to, 401(k), 403(b), and other defined benefits offerings

Parttime

Patient Service Representative

We are looking for a dedicated and compassionate Patient Service Representative ...

Location

United States , Annapolis

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Previous experience in patient service or a related medical role is strongly preferred
Strong communication skills with the ability to interact compassionately with patients
Exceptional organizational abilities and attention to detail when managing documentation
Proven ability to handle a fast-paced and busy environment with patience and resilience
Initiative and willingness to take notes and manage tasks independently
Basic understanding of medical terminology and durable medical equipment

Job Responsibility

Welcome and assist patients as they arrive, ensuring a warm and detail-oriented experience
Provide support to patients over the phone, addressing questions and concerns with empathy and clarity
Collect and verify insurance documentation, ensuring all information is accurately entered into the system
Input patient data into software platforms while reviewing medical documents for completeness
Maintain cleanliness and orderliness of patient rooms and common areas
Coordinate patient services, including scheduling and registration, to ensure seamless care delivery
Collaborate with colleagues and other healthcare professionals to support patient needs
Educate patients on durable medical equipment and provide guidance as needed
Demonstrate initiative by keeping detailed notes and staying organized in a busy environment
Assist mastectomy patients with sensitivity and attention to detail

What we offer

medical
vision
dental
life insurance
disability insurance
401(k) plan

Fulltime

Clinic Patient Representative Senior

Greets, instructs, directs and schedules patients and visitors. Serves as a liai...

Location

United States , Tyler

Salary:

Not provided

CHRISTUS Health

Expiration Date

Until further notice

Requirements

High school diploma or equivalent
Knowledge of managed care preferred
Ability to operate 10 key calculator by touch, telephone, computer, copier, and fax machine
Excellent interpersonal and communication skills and good math knowledge essential
Some College Preferred
Three or more years of experience in a health care organization
ICD9 and CPT coding (advanced skills) Preferred
Experience with charge posting or collections Preferred

Job Responsibility

Maintains flow of patient check-in, verifies demographic and insurance information and enters into computer database
Assures that information in patient account is accurate
Assists with answering phones, taking messages and assisting with patient and staff inquiries
Responds to CBO requests for patient account corrections and/or maintenance, in a timely manner
Schedules appointments for patients in accordance with physician guidelines
Collects time of service payment amounts
collects prior balance amounts and/or arranging payment plans as requested
Checks in patients, verifies and updates necessary information in the medical record
Assists patients with completing all necessary forms
Scheduled appoints according to clinician template and follows office scheduling policies

Parttime

Clinic Patient Representative Senior

Greets, instructs, directs and schedules patients and visitors. Serves as a liai...

Location

United States , Texarkana

Salary:

Not provided

CHRISTUS Health

Expiration Date

Until further notice

Requirements

High school diploma or equivalent
Knowledge of managed care preferred
Ability to operate 10 key calculator by touch, telephone, computer, copier, and fax machine
Excellent interpersonal and communication skills and good math knowledge essential
Three or more years of experience in a health care organization

Job Responsibility

Greets, instructs, directs and schedules patients and visitors
Serves as a liaison between patient and medical support staff
May assist with various duties within the clinic
Verifies insurance benefits and assists with referrals
Collects payments and prepares cash for deposits

Fulltime

Patient Experience Representative

Boston Children's Hospital

Location:
United States , Boston

Category:
Office Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 05, 2026

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Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:January 05, 2026

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Job Posted:
January 05, 2026