Patient Experience Representative - Immunology Call Center

At Boston Children’s Hospital, the quality of our care – and our inclusive hospital working environment – lies in the diversity of our people. With patients from local communities and 160 countries around the world, we’re committed to reflecting the spectrum of their cultures, while opening doors of opportunity for our team. Here, different talents pursue common goals. Voices are heard and ideas are shared. Join us, and discover how your unique contributions can change lives. Yours included. Position Summary: As a Patient Experience Representative you will work to provide support to the administrative operations/front desk service and ensure the best possible patient experience by effectively coordinating services to patients and families for our Immunology department. Key responsibilities: Patient Encounter Management: Providing positive and effective customer service that supports unit operations Collaborating with referring providers and practices Obtaining required authorizations to compile patient and staff schedules Scheduling patients and supporting patients encounter Customer Service May be required to rotate to front desk, greeting and directing patients, families and visitors Monitoring daily schedule and coordinating flow with clinicians/supervisors Answering, screening, and routing telephone calls. Recording and forwarding messages, triaging calls for urgent information or services, initiating call for emergency services Administrative: Providing routine clerical support as needed Reconciling payments and preparing deposits, providing record of transactions in Hospital systems Facilitating and directing communication with Financial Counseling Schedule will be 8am to 4:30pm with 2-3 months of fully onsite training.