Patient Experience Representative I

• Physician Support: Working with other team members to monitor the physicians’ clinical, operative, meeting, and personal schedule/calendar
• Scheduling: Scheduling and registering patients for office visits and procedures. Obtaining and updating patient demographic, insurance, and primary care/referring doctor information
• Physician and department liaison: Being the primary contact between the physician and patient families. Helping answer and resolving patient issues and concerns. Managing patient call volume
• answering appointment requests and routing incoming calls to appropriate destination
• Coordination of care: Acting as the face of the practice and managing every step of the patient’s care. Communicating the plan of care to the family
• Clinic management: Preparing charts for physician’s clinics and checking patients in for various appointments. Organizing all patient information, including verifying insurance and obtaining required medical records and approved insurance referral authorizations on each patient. Promptly and accurately logging updated information
• Administrative tasks: Patient correspondence, distributing incoming mail, sorting and uploading outside notes and radiographs into the patient’s medical record. Processing patient paperwork and requests and assisting in letter writing and various projects and tasks when needed

• High School Diploma/ GED
• Dental administrative and/or general medical surgical scheduling experience a plus
• Basic customer service and computer skills
• Strong communication skills
• Ability to work with diverse internal and external constituencies
• Demonstrates the ability to pay attention to detail and accuracy

Dental administrative and/or general medical surgical scheduling experience

• $2,000 sign on bonus
• Flexible schedules
• Affordable health, vision and dental insurance
• Child care and student loan subsidies
• Generous levels of time off
• 403(b) Retirement Savings plan
• Pension
• Tuition and certain License and Certification Reimbursement
• Cell phone plan discounts
• Discounted rates on T-passes