Patient Experience Representative I Job at Boston Children's Hospital (Needham)

Patient Experience Representative I

Works under close supervision to provide support to the administrative operation...

Location

United States , Boston

Salary:

19.06 - 27.64 USD / Hour

Boston Children's Hospital

Expiration Date

Until further notice

Requirements

High School Diploma / GED
A common knowledge or an understanding of basic computer skills and concepts
Makes use of customer service knowledge to assist patients and families in resolving problems
Conveys a positive demeanor when interacting with patients, families, and coworkers
Ability to communicate in a clear, effective manner both orally and in writing and demonstrate empathy in difficult personal situations
Ability to work with diverse internal and external constituencies
Demonstrates the ability to pay attention to detail and accuracy
Interpersonal skills, collaboration, and communication

Job Responsibility

Provides positive, effective customer service to patients, families, visitors, and referring providers
Greets, screens, directs, and responds to routine inquiries on hospital protocols
Addresses escalated or complex issues and collaborates to resolve patient concerns
Registers new patients
verifies and processes demographics, insurance, referrals, authorizations, and required documentation
Monitors clinic flow and supports optimal patient experience
Assists with routine clinical support tasks
Supports billing processes: collecting copays, reconciling payments, and preparing deposits
Coordinates with Financial Counseling and other departments for administrative or insurance-related needs
Completes EMR questionnaires as needed

What we offer

flexible schedules
affordable health, vision and dental insurance
child care and student loan subsidies
generous levels of time off
403(b) Retirement Savings plan
Pension
Tuition and certain License and Certification Reimbursement
cell phone plan discounts
discounted rates on T-passes

Fulltime

Patient Experience Representative I- Neurosurgery

Works under close supervision to provide support to the administrative operation...

Location

United States , Boston

Salary:

19.06 - 27.64 USD / Hour

Boston Children's Hospital

Expiration Date

Until further notice

Requirements

High School Diploma / GED
A common knowledge or an understanding of basic computer skills and concepts
Makes use of customer service knowledge to assist patients and families in resolving problems
Conveys a positive demeanor when interacting with patients, families, and coworkers
Ability to communicate in a clear, effective manner both orally and in writing and demonstrate empathy in difficult personal situations
Ability to work with diverse internal and external constituencies
Demonstrates the ability to pay attention to detail and accuracy
Interpersonal skills, collaboration, and communication

Job Responsibility

Provides positive, effective customer service to patients, families, visitors, and referring providers
Greets, screens, directs, and responds to routine inquiries on hospital protocols
Addresses escalated or complex issues and collaborates to resolve patient concerns
May rotate through call center functions
Collects basic vitals (H/W/T) and completes EMR questionnaires as needed
Monitors clinic flow and supports optimal patient experience
Registers new patients
verifies and processes demographics, insurance, referrals, authorizations, and required documentation
Assists with room preparation and routine clinical support tasks
Supports billing processes: coding entry, collecting copays, reconciling payments, and preparing deposits

What we offer

flexible schedules
affordable health, vision and dental insurance
child care and student loan subsidies
generous levels of time off
403(b) Retirement Savings plan
Pension
Tuition and certain License and Certification Reimbursement
cell phone plan discounts
discounted rates on T-passes

Fulltime

Patient Experience Representative I-ambulatory

The Patient Experience Representative I works under close supervision to provide...

Location

United States , Jamaica Plain

Salary:

19.06 - 27.64 USD / Hour

Boston Children's Hospital

Expiration Date

Until further notice

Requirements

High School Diploma/ GED
Basic customer service and computer skills
Ability to communicate clearly both orally and in writing
Ability to work with diverse internal and external constituencies
Ability to pay attention to detail and accuracy

Job Responsibility

Provides positive and effective customer service to patients, families, and visitors
Greets, screens, directs, and registers patients
Schedules patient encounters and procedures under supervision
Collects and processes patient demographics, insurance/payment, referral info, and clinical documentation
Collects co-payments, reconciles deposits
Answers, screens, and routes calls
Maintains calendars, schedules meetings/events
Provides general clerical support
Processes prescription refills, letters, and external requests
Uses office and hospital systems efficiently

What we offer

Flexible schedules
Affordable health, vision and dental insurance
Child care and student loan subsidies
Generous levels of time off
403(b) Retirement Savings plan
Pension
Tuition and certain License and Certification Reimbursement
Cell phone plan discounts
Discounted rates on T-passes
Sign-on Bonus of $2,000 for full time positions

Fulltime

Patient Experience Representative – Genetics

At Boston Children’s Hospital, the quality of our care – and our inclusive hospi...

Location

United States , Brookline

Salary:

19.06 - 27.64 USD / Hour

Boston Children's Hospital

Expiration Date

Until further notice

Requirements

High School Diploma/GED
The ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations
The ability to work with diverse internal and external constituencies

Job Responsibility

Providing positive and effective customer service that supports unit operations
Collaborating with referring providers and practices
Obtaining required authorizations to compile patient and staff schedules
Scheduling patients and supporting patients encounter
Greeting and directing patients, families and visitors
Monitoring daily schedule and coordinating flow with clinicians/supervisors
Reconciling payments and preparing deposits, providing record of transactions in Hospital systems
Facilitating and directing communication with Financial Counseling
Recording and forwarding messages, triaging calls for urgent information or services, initiating call for emergency services
Providing routine clerical support as needed

What we offer

flexible schedules
affordable health, vision and dental insurance
child care and student loan subsidies
generous levels of time off
403(b) Retirement Savings plan
Pension
Tuition and certain License and Certification Reimbursement
cell phone plan discounts
discounted rates on T-passes

Fulltime

Patient Experience Representative

As an overnight Per Diem Patient Experience representative, you will work to pro...

Location

United States , Boston

Salary:

19.06 - 27.64 USD / Hour

Boston Children's Hospital

Expiration Date

Until further notice

Requirements

A high school level of education, bachelor’s degree preferred
Prior customer service or administrative experience preferred
The ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations
The ability to work with diverse internal and external constituencies

Job Responsibility

Providing positive and effective customer service that supports unit operations
Collaborating with referring providers and practices
Obtaining required authorizations to compile patient and staff schedules
Scheduling patients and supporting patients encounter
Recording and forwarding messages, triaging calls for urgent information or services, initiating call for emergency services
Processing admissions/discharges
Providing routine clerical support as needed

What we offer

flexible schedules
affordable health, vision and dental insurance
child care and student loan subsidies
generous levels of time off
403(b) Retirement Savings plan
Pension
Tuition and certain License and Certification Reimbursement
cell phone plan discounts
discounted rates on T-passes

Parttime

Patient Experience Representative (Hemodialysis)

At Boston Children’s Hospital, the quality of our care – and our inclusive hospi...

Location

United States , Boston

Salary:

19.06 - 27.64 USD / Hour

Boston Children's Hospital

Expiration Date

Until further notice

Requirements

High-school or GED diploma required

Job Responsibility

Provides positive and effective customer service to patients, families, and visitors
Greets, screens, directs, and registers patients
Schedules patient encounters, monitors daily schedules and coordinates flow to optimize patient experience
Accurately collects, verifies, and records all patient demographic and insurance information
Complete medication prior authorizations
Providing routine clerical support as needed to the transplant unit
Accurately record dialysis statistics in excel
Fax/upload records as required
creating patient encounter in Epic
Order and stock supplies and inventory

What we offer

flexible schedules
affordable health, vision and dental insurance
child care and student loan subsidies
generous levels of time off
403(b) Retirement Savings plan
Pension
Tuition and certain License and Certification Reimbursement
cell phone plan discounts
discounted rates on T-passes

Fulltime

On Call Patient Experience Representative – Primary Care

At Boston Children’s Hospital, the quality of our care – and our inclusive hospi...

Location

United States , Boston

Salary:

19.06 - 27.64 USD / Hour

Boston Children's Hospital

Expiration Date

Until further notice

Requirements

High School Diploma / GED
No healthcare experience required – Basic customer service and computer skills
Ability to communicate in a clear, effective manner both orally and in writing and demonstrate empathy in difficult personal situations
Ability to work with diverse internal and external constituencies

Job Responsibility

Providing positive and effective customer service that supports unit operations
Collaborating with referring providers and practices
Obtaining required authorizations to compile patient and staff schedules
Scheduling patients and supporting patients encounter
Greeting and directing patients, families and visitors
Monitoring daily schedule and coordinating flow with clinicians/supervisors
Reconciling payments and preparing deposits, providing record of transactions in Hospital systems
Facilitating and directing communication with Financial Counseling
Recording and forwarding messages, triaging calls for urgent information or services, initiating call for emergency services
Providing routine clerical support as needed

What we offer

flexible schedules
affordable health, vision and dental insurance
child care and student loan subsidies
generous levels of time off
403(b) Retirement Savings plan
Pension
Tuition and certain License and Certification Reimbursement
cell phone plan discounts
discounted rates on T-passes
$2,000 sign on bonus

Parttime

Patient Experience Representative - Immunology Call Center

At Boston Children’s Hospital, the quality of our care – and our inclusive hospi...

Location

United States , Boston

Salary:

19.06 - 27.64 USD / Hour

Boston Children's Hospital

Expiration Date

Until further notice

Requirements

A high school level of education required, bachelor's degree preferred
Prior customer service or administrative experience preferred
The ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations
The ability to work with diverse internal and external constituencies

Job Responsibility

Providing positive and effective customer service that supports unit operations
Collaborating with referring providers and practices
Obtaining required authorizations to compile patient and staff schedules
Scheduling patients and supporting patients encounter
May be required to rotate to front desk, greeting and directing patients, families and visitors
Monitoring daily schedule and coordinating flow with clinicians/supervisors
Answering, screening, and routing telephone calls
Recording and forwarding messages, triaging calls for urgent information or services, initiating call for emergency services
Providing routine clerical support as needed
Reconciling payments and preparing deposits, providing record of transactions in Hospital systems

What we offer

Flexible schedules
Affordable health, vision and dental insurance
Child care and student loan subsidies
Generous levels of time off
403(b) Retirement Savings plan
Pension
Tuition and certain License and Certification Reimbursement
Cell phone plan discounts
Discounted rates on T-passes

Fulltime

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Patient Experience Representative I

Job Description

Job Responsibility

Requirements

What we offer

Looking for more opportunities?

Patient Experience Representative I

Patient Experience Representative I

Patient Experience Representative I- Neurosurgery

Patient Experience Representative I-ambulatory

Patient Experience Representative – Genetics

Patient Experience Representative

Patient Experience Representative (Hemodialysis)

On Call Patient Experience Representative – Primary Care

Patient Experience Representative - Immunology Call Center

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