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Patient Experience Representative I-Ambulatory

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Boston Children's Hospital

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Location:
United States , North Dartmouth

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

19.06 - 27.64 USD / Hour
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Job Description:

The Patient Experience Representative I works under close supervision to provide support to the administrative operations of a clinical service and works to ensure the best possible patient experience by effectively coordinating services to patients and families. Demonstrates interest in and ability to departmental and organizational initiatives & projects with a focus on continuous process improvement. Performs various administrative functions requiring basic knowledge of programs and services.

Job Responsibility:

  • Provides positive and effective customer service to patients, families, and visitors, responding to routine inquiries and involving supervisors for complex issues
  • Greets, screens, directs, and registers patients
  • enrolls patients and caregivers in the patient portal
  • Collaborates with referring providers and practices to manage complex patient issues
  • may rotate in call centers
  • Schedules patient encounters and procedures under supervision
  • monitors daily schedules and coordinates flow to optimize patient experience
  • Prepares for and attends shift handoffs and team huddles
  • Collects patient vitals (e.g., height, weight, temperature) and completes questionnaires in EMR as needed
  • Prepares examination rooms, assists patients, and ensures routine forms are ready for appointments
  • Collects and processes patient demographics, insurance/payment, referral info, and clinical documentation
  • obtains authorizations and verifications
  • Collects co-payments, reconciles deposits, and provides accurate records in hospital systems
  • Transcribes treatment and billing data
  • communicates with other departments for clinical and administrative services
  • Answers, screens, and routes calls
  • triages urgent calls and initiates emergency services when required
  • Maintains calendars, schedules meetings/events, and supports logistics for departmental programs and presentations
  • Provides general clerical support, including organizing documents, processing mail, photocopying, and handling records
  • Processes prescription refills, letters, and external requests
  • Uses office and hospital systems (e.g., Microsoft Office, scheduling, billing applications) efficiently
  • Participates in process improvement initiatives and supports internal changes to systems and procedures

Requirements:

  • High School Diploma/ GED
  • No healthcare experience required – Basic customer service and computer skills
  • Makes use of customer service knowledge to assist patients and families in resolving problems
  • Conveys a positive demeanor when interacting with patients, families, and coworkers
  • Ability to communicate in a clear, effective manner both orally and in writing and demonstrate empathy in difficult personal situations
  • Ability to work with diverse internal and external constituencies
  • Demonstrates the ability to pay attention to detail and accuracy
What we offer:
  • Sign-on Bonus of $2,000 for full time positions
  • flexible schedules
  • affordable health, vision and dental insurance
  • child care and student loan subsidies
  • generous levels of time off
  • 403(b) Retirement Savings plan
  • Pension
  • Tuition and certain License and Certification Reimbursement
  • cell phone plan discounts
  • discounted rates on T-passes

Additional Information:

Job Posted:
January 29, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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