CrawlJobs Logo

Patient Experience Representative I-Ambulatory

childrenshospital.org Logo

Boston Children's Hospital

Location Icon

Location:
United States , North Dartmouth

Category Icon

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

19.06 - 27.64 USD / Hour

Job Description:

The Patient Experience Representative I works under close supervision to provide support to the administrative operations of a clinical service and works to ensure the best possible patient experience by effectively coordinating services to patients and families. Demonstrates interest in and ability to departmental and organizational initiatives & projects with a focus on continuous process improvement. Performs various administrative functions requiring basic knowledge of programs and services.

Job Responsibility:

  • Provides positive and effective customer service to patients, families, and visitors, responding to routine inquiries and involving supervisors for complex issues
  • Greets, screens, directs, and registers patients
  • enrolls patients and caregivers in the patient portal
  • Collaborates with referring providers and practices to manage complex patient issues
  • may rotate in call centers
  • Schedules patient encounters and procedures under supervision
  • monitors daily schedules and coordinates flow to optimize patient experience
  • Prepares for and attends shift handoffs and team huddles
  • Collects patient vitals (e.g., height, weight, temperature) and completes questionnaires in EMR as needed
  • Prepares examination rooms, assists patients, and ensures routine forms are ready for appointments
  • Collects and processes patient demographics, insurance/payment, referral info, and clinical documentation
  • obtains authorizations and verifications
  • Collects co-payments, reconciles deposits, and provides accurate records in hospital systems
  • Transcribes treatment and billing data
  • communicates with other departments for clinical and administrative services
  • Answers, screens, and routes calls
  • triages urgent calls and initiates emergency services when required
  • Maintains calendars, schedules meetings/events, and supports logistics for departmental programs and presentations
  • Provides general clerical support, including organizing documents, processing mail, photocopying, and handling records
  • Processes prescription refills, letters, and external requests
  • Uses office and hospital systems (e.g., Microsoft Office, scheduling, billing applications) efficiently
  • Participates in process improvement initiatives and supports internal changes to systems and procedures

Requirements:

  • High School Diploma/ GED
  • No healthcare experience required – Basic customer service and computer skills
  • Makes use of customer service knowledge to assist patients and families in resolving problems
  • Conveys a positive demeanor when interacting with patients, families, and coworkers
  • Ability to communicate in a clear, effective manner both orally and in writing and demonstrate empathy in difficult personal situations
  • Ability to work with diverse internal and external constituencies
  • Demonstrates the ability to pay attention to detail and accuracy
What we offer:
  • Sign-on Bonus of $2,000 for full time positions
  • flexible schedules
  • affordable health, vision and dental insurance
  • child care and student loan subsidies
  • generous levels of time off
  • 403(b) Retirement Savings plan
  • Pension
  • Tuition and certain License and Certification Reimbursement
  • cell phone plan discounts
  • discounted rates on T-passes

Additional Information:

Job Posted:
January 29, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Patient Experience Representative I-Ambulatory

Patient Experience Representative I-ambulatory

The Patient Experience Representative I works under close supervision to provide...
Location
Location
United States , Jamaica Plain
Salary
Salary:
19.06 - 27.64 USD / Hour
childrenshospital.org Logo
Boston Children's Hospital
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High School Diploma/ GED
  • Basic customer service and computer skills
  • Ability to communicate clearly both orally and in writing
  • Ability to work with diverse internal and external constituencies
  • Ability to pay attention to detail and accuracy
Job Responsibility
Job Responsibility
  • Provides positive and effective customer service to patients, families, and visitors
  • Greets, screens, directs, and registers patients
  • Schedules patient encounters and procedures under supervision
  • Collects and processes patient demographics, insurance/payment, referral info, and clinical documentation
  • Collects co-payments, reconciles deposits
  • Answers, screens, and routes calls
  • Maintains calendars, schedules meetings/events
  • Provides general clerical support
  • Processes prescription refills, letters, and external requests
  • Uses office and hospital systems efficiently
What we offer
What we offer
  • Flexible schedules
  • Affordable health, vision and dental insurance
  • Child care and student loan subsidies
  • Generous levels of time off
  • 403(b) Retirement Savings plan
  • Pension
  • Tuition and certain License and Certification Reimbursement
  • Cell phone plan discounts
  • Discounted rates on T-passes
  • Sign-on Bonus of $2,000 for full time positions
  • Fulltime
Read More
Arrow Right
New

Java Tech Lead– Assistant Vice President

The Applications Development Senior Programmer Analyst is an intermediate level ...
Location
Location
India , Pune
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 8+ Years of relevant experience- Java, J2EE
  • Experience in systems analysis and programming of software applications
  • Experience in managing and implementing successful projects
  • Working knowledge of consulting/project management techniques/methods
  • Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements
  • Bachelor's degree/University degree or equivalent experience
Job Responsibility
Job Responsibility
  • Conduct tasks related to feasibility studies, time and cost estimates, IT planning, risk technology, applications development, model development, and establish and implement new or revised applications systems and programs to meet specific business needs or user areas
  • Monitor and control all phases of development process and analysis, design, construction, testing, and implementation as well as provide user and operational support on applications to business users
  • Utilize in-depth specialty knowledge of applications development to analyze complex problems/issues, provide evaluation of business process, system process, and industry standards, and make evaluative judgement
  • Recommend and develop security measures in post implementation analysis of business usage to ensure successful system design and functionality
  • Consult with users/clients and other technology groups on issues, recommend advanced programming solutions, and install and assist customer exposure systems
  • Ensure essential procedures are followed and help define operating standards and processes
  • Serve as advisor or coach to new or lower level analysts
  • Has the ability to operate with a limited level of direct supervision
  • Can exercise independence of judgement and autonomy
  • Acts as SME to senior stakeholders and /or other team members
  • Fulltime
Read More
Arrow Right
New

Java Microservices Tech Lead - Vice President

The Applications Development Technology Lead Analyst is a senior level position ...
Location
Location
India , Chennai
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Extensive Experience: Minimum of 10 years of proven software development experience, specializing in Java, Spring Boot, React, Oracle, Kafka, MongoDB.
  • Modern Application Development: In-depth knowledge of modern application architecture
  • Clear understanding of Data Structures and Object-Oriented Principles using Java principles.
  • Multiple years of experience architecting and building horizontally scalable, highly available, highly resilient, and low latency applications
  • Practical experience with Artificial Intelligence (AI) tools for enhancing development workflows.
  • Proficiency in Microservices frameworks (e.g., Spring Boot), Event-Driven Services, and Cloud-Native Application Development. Multiple years of experience on Service Oriented and Microservices architectures, including REST and GraphQL implementations
  • Multiple years of experience with Cloud-native development and Container Orchestration tools (Serverless, Docker, Kubernetes, OpenShift, etc.)
  • Proficiency with Continuous Integration/Continuous Deployment (CI/CD) pipelines and tools for building (e.g., Maven, Gradle) and deploying code (e.g., Docker, Jenkins, OpenShift).
  • Experience with AWS is considered a significant advantage.
  • Full Stack Proficiency: Demonstrated ability to design, develop, and maintain both front-end and back-end components of robust web applications.
Job Responsibility
Job Responsibility
  • Establish and implement new or revised application systems and programs in coordination with the Technology team
  • Lead applications systems analysis and programming activities
  • Fulltime
Read More
Arrow Right
New

Java Full Stack Developer (React)

The Applications Development Programmer Analyst is an intermediate level positio...
Location
Location
India , Pune
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 4-8 yrs exp in Java Full Stack Developer with React
  • Experience in programming/debugging used in business applications
  • Working knowledge of industry practice and standards
  • Comprehensive knowledge of specific business area for application development
  • Working knowledge of program languages
  • Consistently demonstrates clear and concise written and verbal communication
  • Bachelor’s degree/University degree or equivalent experience
Job Responsibility
Job Responsibility
  • Utilize knowledge of applications development procedures and concepts, and basic knowledge of other technical areas to identify and define necessary system enhancements
  • Identify and analyze issues, make recommendations, and implement solutions
  • Utilize knowledge of business processes, system processes, and industry standards to solve complex issues
  • Analyze information and make evaluative judgements to recommend solutions and improvements
  • Conduct testing and debugging, utilize script tools, and write basic code for design specifications
  • Assess applicability of similar experiences and evaluate options under circumstances not covered by procedures
  • Develop working knowledge of Citi’s information systems, procedures, standards, client server application development, network operations, database administration, systems administration, data center operations, and PC-based applications
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency
  • Fulltime
Read More
Arrow Right
New

Senior Actuarial Consultant

Our client is looking for a Senior Pensions Actuarial Consultant to join a growi...
Location
Location
United Kingdom , London
Salary
Salary:
90000.00 GBP / Year
eamesconsulting.com Logo
Eames Consulting
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Qualified pensions actuary
  • Strong UK pensions actuarial consulting experience
  • Excellent technical knowledge across valuations, member options and pensions accounting
  • Strong communication and organisational skills
  • Commercial awareness and the ability to manage work within agreed budgets
Job Responsibility
Job Responsibility
  • Reviewing actuarial calculations and supporting junior team members
  • Working on DB pensions consulting assignments across a varied client portfolio
  • Supporting pensions risk transfer projects, including insurer liaison and project management
  • Contributing to specialist areas such as longevity, GMP equalisation and wider strategic pensions work
  • Drafting clear client communications and presentations
  • Fulltime
Read More
Arrow Right
New

Community Partnerships Associate

The Community Partnerships Associate will focus on building and sustaining long-...
Location
Location
United States , Nashville
Salary
Salary:
Not provided
bird.co Logo
Bird Canada
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's degree in Public Relations, Communications, Public Policy, or a related field
  • 3+ years of experience in community organizing, government relations, or non-profit partnership management
  • Proven track record of building and maintaining relationships with diverse community stakeholders
  • Excellent verbal communication, public speaking, and presentation skills
  • Strong ability to influence, negotiate, and collaborate cross-functionally
  • Deep understanding of local community dynamics and grassroots engagement
  • Ability to travel locally in Nashville
Job Responsibility
Job Responsibility
  • Strengthen and manage daily relationships with community leaders, neighborhood associations, and local organizations to align Spin’s operational goals with community expectations
  • Serve as the primary liaison between local community stakeholders and the internal Government Partnerships team to ensure grassroots feedback is integrated into our broader city strategy
  • Identify and secure strategic local partnerships that advocate for shared mobility programs, helping to build a positive reputation that supports future operating permits and competitive RfPs
  • Collaborate cross-functionally with Operations and Marketing to design and execute community-led initiatives that address local concerns and promote equitable access to our services
  • Build a close relationship with the Nashville Operations team to prioritize community-driven opportunities that improve the local regulatory and social environment for our fleet
  • Represent the company at community meetings, local events, and town halls, acting as the frontline advocate for our mission of sustainable and inclusive mobility
  • Fulltime
Read More
Arrow Right
New

Teller

Wells Fargo is seeking a Teller in our Consumer Banking and Lending division, as...
Location
Location
United States , Austin
Salary
Salary:
20.00 - 25.00 USD / Hour
https://www.wellsfargo.com/ Logo
Wells Fargo
Expiration Date
May 24, 2026
Flip Icon
Requirements
Requirements
  • 6+ months of interacting with customers experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Job Responsibility
Job Responsibility
  • Support customer engagement by processing teller transactions, sharing digital solutions, and making appropriate introductions to bankers
  • Complete operational activities while minimizing risks under established policies
  • Perform routine transactional, operational, and customer support tasks efficiently through knowledge of bank procedures and products, as well as partners across the organization
  • Receive direction from managers and exercises judgment within defined policies and procedures
  • Escalate questions and issues to more experienced roles
  • Interact with customers and individuals to demonstrate care, build relationships, and complete requested transactions
  • Identify information and services to meet customers financial needs
What we offer
What we offer
  • Health benefits
  • 401(k) Plan
  • Paid time off
  • Disability benefits
  • Life insurance, critical illness insurance, and accident insurance
  • Parental leave
  • Critical caregiving leave
  • Discounts and savings
  • Commuter benefits
  • Tuition reimbursement
  • Parttime
!
Read More
Arrow Right
New

Business Banking Relationship Management Manager

At Wells Fargo, we are looking for talented people who will put our customers at...
Location
Location
United States , Miami
Salary
Salary:
Not provided
https://www.wellsfargo.com/ Logo
Wells Fargo
Expiration Date
May 24, 2026
Flip Icon
Requirements
Requirements
  • 5+ years of Business Banking experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
  • 2+ years of leadership experience
Job Responsibility
Job Responsibility
  • Manage and develop a team of relationship managers with a focus on customer relationship development, customer experience, and risk management
  • Promote the growth of the business by implementing strategies to increase revenue by onboarding new customers, deepening the relationship with existing customers, and retaining existing credit or deposit balances
  • Identify and recommend opportunities for process improvement and risk control development
  • Make decisions and resolve issues regarding resources, objectives, and operations of team to meet business objectives
  • Collaborate and consult with peers, colleagues, and multiple level managers
  • Collaborate with other managers and department leadership in hiring, training, or development and evaluation of individuals' performance
  • Manage allocation of people and financial resources for Small Business Banking Relationship Management
  • Mentor and guide talent development of direct reports and assist in hiring talent
  • This LO position has customer contact and job duties which may include needs assessing and referring those customers interested in a dwelling secured product to a SAFE team member
  • Fulltime
!
Read More
Arrow Right