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Patient Experience Representative I-ambulatory

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Boston Children's Hospital

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Location:
United States , Jamaica Plain

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Contract Type:
Not provided

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Salary:

19.06 - 27.64 USD / Hour

Job Description:

The Patient Experience Representative I works under close supervision to provide support to the administrative operations of a clinical service and works to ensure the best possible patient experience by effectively coordinating services to patients and families. Demonstrates interest in and ability to departmental and organizational initiatives & projects with a focus on continuous process improvement. Performs various administrative functions requiring basic knowledge of programs and services.

Job Responsibility:

  • Provides positive and effective customer service to patients, families, and visitors
  • Greets, screens, directs, and registers patients
  • Schedules patient encounters and procedures under supervision
  • Collects and processes patient demographics, insurance/payment, referral info, and clinical documentation
  • Collects co-payments, reconciles deposits
  • Answers, screens, and routes calls
  • Maintains calendars, schedules meetings/events
  • Provides general clerical support
  • Processes prescription refills, letters, and external requests
  • Uses office and hospital systems efficiently
  • Participates in process improvement initiatives

Requirements:

  • High School Diploma/ GED
  • Basic customer service and computer skills
  • Ability to communicate clearly both orally and in writing
  • Ability to work with diverse internal and external constituencies
  • Ability to pay attention to detail and accuracy
What we offer:
  • Flexible schedules
  • Affordable health, vision and dental insurance
  • Child care and student loan subsidies
  • Generous levels of time off
  • 403(b) Retirement Savings plan
  • Pension
  • Tuition and certain License and Certification Reimbursement
  • Cell phone plan discounts
  • Discounted rates on T-passes
  • Sign-on Bonus of $2,000 for full time positions

Additional Information:

Job Posted:
February 23, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:
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