Patient Experience Representative I-ambulatory Job at Boston Children's Hospital (Jamaica Plain)

Patient Experience Representative I-Ambulatory

The Patient Experience Representative I works under close supervision to provide...

Location

United States , North Dartmouth

Salary:

19.06 - 27.64 USD / Hour

Boston Children's Hospital

Expiration Date

Until further notice

Requirements

High School Diploma/ GED
No healthcare experience required – Basic customer service and computer skills
Makes use of customer service knowledge to assist patients and families in resolving problems
Conveys a positive demeanor when interacting with patients, families, and coworkers
Ability to communicate in a clear, effective manner both orally and in writing and demonstrate empathy in difficult personal situations
Ability to work with diverse internal and external constituencies
Demonstrates the ability to pay attention to detail and accuracy

Job Responsibility

Provides positive and effective customer service to patients, families, and visitors, responding to routine inquiries and involving supervisors for complex issues
Greets, screens, directs, and registers patients
enrolls patients and caregivers in the patient portal
Collaborates with referring providers and practices to manage complex patient issues
may rotate in call centers
Schedules patient encounters and procedures under supervision
monitors daily schedules and coordinates flow to optimize patient experience
Prepares for and attends shift handoffs and team huddles
Collects patient vitals (e.g., height, weight, temperature) and completes questionnaires in EMR as needed
Prepares examination rooms, assists patients, and ensures routine forms are ready for appointments

What we offer

Sign-on Bonus of $2,000 for full time positions
flexible schedules
affordable health, vision and dental insurance
child care and student loan subsidies
generous levels of time off
403(b) Retirement Savings plan
Pension
Tuition and certain License and Certification Reimbursement
cell phone plan discounts
discounted rates on T-passes

Fulltime

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Strong verbal and written communication skills with the ability to interact professionally and empathetically
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Solid data entry skills with close attention to accuracy and detail
Working knowledge of Microsoft Word and Microsoft Excel
Strong problem-solving skills and sound judgment when handling questions, concerns, and escalations
Reliable attendance, consistent punctuality, and flexibility to adjust to changing processes or priorities

Job Responsibility

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medical
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life and disability insurance
401(k) plan
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Requirements

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savvy business acumen paired with strong analytical and data-mining skills
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confidence to engage and deal with various levels of leadership within the organisation
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Job Responsibility

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Salary:

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Expiration Date

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Strong attention to detail and ability to work in a fast-paced environment
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Confident working in active environments and following site safety requirements
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Excellent attention to detail

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5th week of annual leave
2 well-being days
1 volunteer day annually
Endless learning and development opportunities
12 weeks of gender-neutral paid leave for primary carers
Bronze Employer for LGBTQ Inclusion
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Gold accreditation by Mental Health Australia
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Salary:

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Expiration Date

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Requirements

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Support new store and department relays to maximise fresh sales and enhance customer experience

What we offer

5th week of annual leave
2 well-being days
1 volunteer day annually
Endless learning and development opportunities
12 weeks of gender-neutral paid leave for primary carers
Bronze Employer for LGBTQ Inclusion
Gender pay gap under 5% (WGEA 2024–2025)
Gold accreditation by Mental Health Australia
Flex Ready and Family Friendly Workplace accredited

Select Country

Patient Experience Representative I-ambulatory

Boston Children's Hospital

Location:
United States , Jamaica Plain

Category:
Office Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
February 23, 2026

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