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Works under close supervision to provide support to the administrative operations of a clinical service and works to ensure the best possible patient experience by effectively coordinating services to patients and families. Demonstrates interest in and ability to departmental and organizational initiatives & projects with a focus on continuous process improvement. Performs various administrative functions requiring basic knowledge of programs and services. Provides positive and effective customer service that supports departmental and hospital operations.
Job Responsibility:
Provides positive, effective customer service to patients, families, visitors, and referring providers
Greets, screens, directs, and responds to routine inquiries on hospital protocols
Addresses escalated or complex issues and collaborates to resolve patient concerns
May rotate through call center functions
Collects basic vitals (H/W/T) and completes EMR questionnaires as needed
Monitors clinic flow and supports optimal patient experience
Registers new patients
verifies and processes demographics, insurance, referrals, authorizations, and required documentation
Assists with room preparation and routine clinical support tasks