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At Boston Children’s Hospital, the quality of our care – and our inclusive hospital working environment – lies in the diversity of our people. With patients from local communities and 160 countries around the world, we’re committed to reflecting the spectrum of their cultures, while opening doors of opportunity for our team. Here, different talents pursue common goals. Voices are heard and ideas are shared. Join us, and discover how your unique contributions can change lives. Yours included. Department Summary: Patient Experience Representative I Hemodialysis. Monday-Friday, along with every other Saturday from 7:00 AM–3:30 PM. *When working a Saturday, the employee would have Wednesday off that same week. In Hemodialysis the patient is connected to a large machine called a dialyzer that takes blood out of the body in a continuous process, cleans and filters it, and returns it to the patient’s bloodstream. This role is eligible for a $2,000 sign on bonus (not eligible for internal candidates, BCH or agency temps and not eligible for former BCH employees who have worked here in the past 12 months). *Terms/taxes apply.
Job Responsibility
Provides positive and effective customer service to patients, families, and visitors
Greets, screens, directs, and registers patients
Schedules patient encounters, monitors daily schedules and coordinates flow to optimize patient experience
Accurately collects, verifies, and records all patient demographic and insurance information
Complete medication prior authorizations
Providing routine clerical support as needed to the transplant unit
Accurately record dialysis statistics in excel
Fax/upload records as required
creating patient encounter in Epic
Order and stock supplies and inventory
Processing Engineering requests
Generates patient labels and identification bracelets
Requirements
High-school or GED diploma required
What we offer
flexible schedules
affordable health, vision and dental insurance
child care and student loan subsidies
generous levels of time off
403(b) Retirement Savings plan
Pension
Tuition and certain License and Certification Reimbursement