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Boston Children's Hospital Logo Boston Children's Hospital · Customer Service

Patient Experience Representative – Radiology

United States, Boston 19.06 - 27.64 USD / Hour · Job Posted January 29, 2026
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Job Description

At Boston Children’s Hospital, the quality of our care – and our inclusive hospital working environment – lies in the diversity of our people. With patients from local communities and 160 countries around the world, we’re committed to reflecting the spectrum of their cultures, while opening doors of opportunity for our team. Here, different talents pursue common goals. Voices are heard and ideas are shared. Join us, and discover how your unique contributions can change lives. Yours included. Position summary: The Department of Pediatric Radiology provides a full range of imaging services for newborns, infants, children, teenagers, young adults, and pregnant women at Boston Children’s Hospital and our satellite clinics in Lexington, North Dartmouth, Peabody, Waltham, and Weymouth. Radiology provides individualized care for each patient to obtain the highest quality images and ensure the most accurate diagnoses using the most sophisticated imaging equipment available.

Job Responsibility

  • Patient Encounter Management: Providing positive and effective customer service that supports unit operations
  • Collaborating with referring providers and practices
  • Obtaining required authorizations to compile patient and staff schedules
  • Scheduling patients and supporting patients encounter
  • Check In / Check Out: Greeting and directing patients, families and visitors
  • Monitoring daily schedule and coordinating flow with clinicians/supervisors
  • Reconciling payments and preparing deposits, providing record of transactions in Hospital systems
  • Facilitating and directing communication with Financial Counseling
  • Administrative: Recording and forwarding messages, triaging calls for urgent information or services, initiating call for emergency services
  • Providing routine clerical support as needed

Requirements

  • High School Diploma / GED
  • Prior customer service or administrative experience preferred
  • The ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations
  • The ability to work with diverse internal and external constituencies

What we offer

  • Flexible schedules
  • Affordable health, vision and dental insurance
  • Child care and student loan subsidies
  • Generous levels of time off
  • 403(b) Retirement Savings plan
  • Pension
  • Tuition and certain License and Certification Reimbursement
  • Cell phone plan discounts
  • Discounted rates on T-passes
  • $1,500 sign on bonus
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